Director of Student Outreach and Support

University of Denver
Colorado, USA, Denver

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Administrative Jobs
Institutional & Business Affairs, Clerical & Administrative Support

Job Details

Student Affairs & Inclusive Excellence (SAIE) is the central student affairs division of the University of Denver. SAIE includes Housing and Residential Education, Student Engagement, Fraternity and Sorority Life, Health and Counseling, Inclusion & Equity Education, Disability Services Program, Cultural Center, Access & Transitions, Learning Effectives Program, Veterans Services, Student Outreach and Support, Student Rights & Responsibilities, Budget, Operations and Division Resources, New Student and Family Programs, Community and Driscoll Commons.

Position Summary

As one of the Directors in the DOS area and the SAIE Division, this position has the overall responsibility for leading and implementing comprehensive and individualized non-clinical case management; delegating case management responsibilities within the office and in close collaboration with campus partners; outreaching to students who are experiencing challenges; coordinating referrals of support; coordinating referrals to the Crisis Assessment Risk Evaluation (CARE) Behavioral Intervention Team; and partnering on crisis/threat assessments.

Essential Functions

Departmental Leadership:

  • Manage the day-to-day operations of the SOS area.
  • Supervise, evaluate, and train Associate Director and other full-time staff.
  • Manage departmental budget and resources.
  • Oversee the DUHelp website and follow-up in partnership with the DOS Office.
  • Write, revise, and implement relevant student support and CARE team policies.
  • Oversee, update, and maintain referral reporting system functionality and recordkeeping.

Case Management

  • Provide outreach, support, and non-clinical case management to students experiencing a crisis and/or a challenging time; this individual will be responsible for higher level and more complex student case management.
  • Provide comprehensive crisis response as part of a team approach to students in crisis.
  • Oversee student case management and intervention, including referrals from academic units, the Office of Equal Opportunity and Title IX (EOIX), and other relevant stakeholders to support comprehensive case management.

Campus Collaboration

  • Contact and collaborate with other University departments to expedite resolution of problems.
  • Provide consultation to support academic leaders, faculty, and staff in supporting students.
  • Educate and train the campus community on their shared responsibility for student support and when to make referrals.

Required Qualifications

  • Masters degree in Higher Education, Counseling, Social Work, Public Health, or related field.
  • 5 years of post-Masters experience in education or closely related setting with demonstrated
    knowledge of case management system.
  • Demonstrated commitment to Diversity, Equity, and Inclusion.
  • Experience supervising full-time staff.
  • Progressive, full-time experience providing crisis response.
  • Experience with program evaluations and assessment.
  • Experience with managing budgets.
  • Experience with Maxient or similar case management software.

Work Schedule
Monday - Friday, 8:00 a.m. - 4:30 p.m. Evenings and weekends as needed.

Application Deadline
Application reviews will begin the week of October 4th. Applications will continue to be reviewed until the position is filled.

Special Instructions
Candidates must apply online through to be considered. Only applications submitted online will be accepted.

Salary Grade Number:
The salary grade for the position is 12.

Salary Range:
The salary range for this position is $70,000-$85,000.

The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidates sex or any other protected status.

The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver.

Please include the following documents with your application:
1. Resume
2. Cover Letter

The University of Denver is committed to enhancing the diversity of its faculty and staff. We are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, religion, sex, sexual orientation, gender identity, disability, military/ veteran status or any other status protected by law.

All offers of employment are based upon satisfactory completion of a criminal history background check.


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