University of La Verne

Financial Aid Counselor I

Job Description Summary:
The Financial Aid Counselor is responsible for counseling students/prospective students and families on financial aid processes, requirements, and aid eligibility to support the recruitment and retention goals of the University. The counselor independently processes many components of the life cycle of a financial aid applicant/recipient. This may involve determining aid eligibility using both federal and institutional methodologies, working directly with students and families, and having a clear and comprehensive understanding of Federal Title IV regulations as well as state and institutional policies.

The University of La Verne is a private not-for-profit university founded in 1891 located in La Verne, California. The core values that we live by are Ethical Reasoning, Diversity and Inclusivity, Lifelong Learning and Community and Civic Engagement.

If you're passionate about these values, join us at the University of La Verne!

Specific Duties:

• Provide timely and accurate counseling and advisement to all La Verne students/prospective students and families within a student-centered service culture with the goal to deliver exceptional services and outreach in support of recruitment and retention of the La Verne student.

• Supports policies, procedures, systems and controls as necessary in light of changing and dynamic organizational needs, changes in federal and state regulations, and changes in institutional policies to promote the delivery of student-centered services and excellent customer service to the La Verne students and their families.

• Conducts financial aid appointments, assists students with financial aid applications, counsels and advises students and parents regarding available financial aid programs. Financial aid counseling services, in person, by phone or email.

• Internal outreach and student advocacy work in residence halls, teams, or groups requesting group training/support.

• Participation in university recruitment events; Coordination of and participation in local area college nights/workshops; Liaison support efforts with Athletics, Study Abroad, Housing etc.

• Collaborate effectively with University departments to actively support student recruitment and retention of all populations of La Verne students, including but not limited to the Law School, ROC and other academic units

• Provide targeted student cohort support in areas of Veterans Affairs, Foster Youth, and Undocumented students.

• Supports counseling efforts and communication strategies for the office, including but not limited to the website, self-service portal and routine and non-standard email communications to students/prospective students, and parents regarding the aid application, pending requirements, the awarding processes, Satisfactory Academic Progress, appeals, aid disbursement, etc.

• Support as needed, the reception area and staff where duties include greeting visitors, answering phone, receiving documents, etc.

• Contribute as needed in the document management efforts including receipt of inbound documents, document imaging and indexing, tracking documents in the OFA’s Financial Aid Management System (FAM), routing documents as appropriate.

• Review and process Student Eligibility documentation (C-Flags)

• Independently process student financial aid revision requests, as well as proration of financial aid awards as needed.

• Assist with financial aid reports to clear students for awarding and/or disbusrement according to federal, state, and institutional policy and procedure.

• Participate in outbound call campaigns.

• Ensures timely, effective service to students, families, and other constituencies on all financial aid and auxiliary service matters (admissions, registrar, student accounts, residential life and student employment.

• Other duties as assigned

Minimum Qualifications:

• High School Diploma and 6 years experience in higher education, or a Bachelor’s degree

• 2 years experience and passion for providing exceptional customer service preferably within higher education.

• 1 year of experience working in a highly regulated environment with a commitment to statutory and regulatory compliance; preferably within financial aid.

• 1 year of experience managing multiple competing priorities working with several constituencies.

• 1 year of experience collaborating with multiple constituencies in a complex environment focusing on providing excellent customer service.

• 1 year of experience in public speaking

• Ability to establish and maintain effective work relationships with students, faculty, staff, and the public. Ability to organize work effectively, conceptualize and prioritize objectives and exercise independent judgment based on an understanding of organizational policies and activities.

• Ability to communicate effectively orally, by phone, in person, and in writing. Ability to represent the department and University in a friendly, courteous, and professional manner at all times.

• Ability to perform mathematical calculations and/or verify information accurately.

• Ability to maintain high level of confidentiality.

• Ability to professionally represent the University of La Verne at outreach/presentation events.

Preferred Qualifications:

• Knowledge of Higher education

• Experience in financial aid

• Working experience with technology in higher education systems, preferably Ellucian Banner

• Bilingual in Spanish

Location: La Verne Central Campus

Special Instructions:
To be considered for this position please visit our web site and apply on line at the following link: http://laverne.edu

Institutional Profile
Located in Southern California, the University of La Verne offers a distinctive and relevant educational experience to a diverse population of students, preparing them for successful careers and a commitment to lifelong learning across the liberal arts and professional programs. The academic units of the not-for-profit university include the College of Arts and Sciences, the College of Business and Public Management, the LaFetra College of Education, and the College of Law. The university offers both undergraduate and graduate programs, including degree programs tailored for working adults. The university's central campus is located 30 miles east of Los Angeles in the historic Old Town section of La Verne, a city with a population of approximately 35,000 at the foothills of the San Gabriel Mountains. The university also has eight regional campuses throughout California and the College of Law campus in Ontario, California. The university is classified as a Carnegie Doctoral Institution with moderate research activity. Core values are reflected throughout all curricular and co-curricular programs, its emphasis on close professor-student interaction, personal support of its students, and its diversity.

The University of La Verne prides itself in being reflective of the diversity of Southern California. Approximately 80 percent of its nearly 8,500 students come from diverse backgrounds and the U.S. Department of Education has designated the university as a Hispanic Serving Institution (HSI). With 80,000 alumni, the university fulfills a critical community function in educating students from underserved populations, many of whom are the first generation in their family to attend college.

The University of La Verne is an equal opportunity employer and does not discriminate against employment or employees on any basis prohibited by state and federal law. University of La Verne hires and promotes individuals based on their qualifications and is consistent with applicable state and federal laws, without regard to race, color, religion, gender, disability, medical condition a or sexual orientation







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