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Undergraduate/Graduate Services Administrator College of Professional Programs

Eastern Washington University

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Administrative Jobs
Academic Affairs, International Programs
Employment Type
Full Time
Institution Type
Four-Year Institution
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Job Details

Undergraduate/Graduate Services Administrator College of Professional Programs

About Eastern Washington University:
Eastern Washington University is a regional, comprehensive public university located in Cheney and Spokane, Washington, with programs offered throughout the state and online with an enrollment of over 12,000 students. Eastern is one of six state-funded four-year institutions of higher education in Washington reporting to its own Board of Trustees.

Eastern’s 300-acre main campus is located in Cheney, a community of 11,000 residents 16 miles southwest of the state’s second largest city, Spokane. Eastern also offers programs in downtown Spokane at the Brand new Catalyst building and on the Riverpoint Campus which is shared with Washington State University. Eastern also offers program throughout the state based on the needs of the community. Eastern offers an array of bachelor’s and master’s degrees and one applied doctorate in physical therapy. EWU offers 135 fields of study, 9 master’s degrees, 12 graduate certificates, 39 graduate programs, 1 educational specialist degree, and 1 applied doctorate to more than 10,000 enrolled students.

Job Summary:
  • The College of Professional Programs at Eastern Washington University is currently seeking applicants for a Coordinator Undergraduate/Graduate Services. This position will provide oversight and coordination for undergraduate and graduate retention and recruitment activities within the College of Professional Programs (CPP). The position will report to the College Administrative Specialist and will provide support to the Dean, Associate Dean, College Finance Officer, and the College Administrative Specialist.

  • The position will serve as a resource in conjunction with College Office personnel, departments, and programs on the development of integrated marketing retention and recruitment plans. The position will work closely with other college Undergraduate/Graduate Services Administrators, college advisors on student retention, recruitment, and community outreach efforts.

  • All materials will be held in strictest confidence; references will not be contacted until candidates have been notified.

Required Qualifications:
  • Bachelor’s degree
  • Knowledge and/or experience working in higher education.
  • Experience in event support and social media maintenance
  • Strong written, verbal and interpersonal communication skills
  • Strong organizational skills including the ability to manage several projects at once.
  • Must have transportation and valid driver’s license
  • Demonstrated ability to apply a culturally responsive and flexible approach that is supportive to the diverse needs, including universal accessibility, of our students, faculty, staff, and the public.

Preferred Qualifications:
  • Master’s degree
  • Familiarity with EWU general education and other graduation requirements; CPP programs, and coursework desired

Other Skills and Abilities:
  • Flexibility
  • Collaboration
  • Communication
  • Teamwork
  • Time Management
  • Attention to Detail

Job Duties:
% of Time: 40
Responsibility / Duty: Retention 
  • Develop and implement retention and student services plan for the College, review and adjust as necessary. 
  • Research, collect and analyze data and other information of College enrollment numbers and prepare reports for trends in student retention. 
  • Assist with retention programs such as Study Abroad, College in the High School and Running Start. 
  • Work with key personnel to develop and implement a marketing and retention plan for College programs. 
  • Coordinate and assist in implementation of the mission and goals of the CSS Student Advisory Board.
  • Support Advising and Retention with programs such as the Early Warning System, Minor Navigate Assistance, Probation and reinstatement, Major Ready Transition Support etc.

Essential Function Indicator: Yes

% of Time: 40
Responsibility / Duty: Recruitment 
  • Schedule recruitment, admission and advertisement meetings and/or workshops. 
  • Work with EWU Office of Admissions and on meetings and events with high school counselors and community colleges. 
  • Assist CPP college advisors on recruitment events and specialized programs such as Finish in 3 and transfer programs. 
  • Lead coordinator of New Student Orientation events, Admitted Student Days and other scheduled events involving prospective or incoming students. 
  • Co-direct the work of the CPP Student Ambassadors. 
  • Coordinate and implement the mission and goals of the CPP Student Ambassador program.

Essential Function Indicator: Yes

% of Time: 20
Responsibility / Duty: Other 
  • Provide periodic project support to Associate Dean, and Dean. 
  • Assist College Administrative Specialist in marketing the College by assisting in maintaining College web site, social media sites, and the annual report. 
  • Create flyers, posters and other forms of media for College and University use. 
  • Document College events through photos, video, and event logs. 
  • Assist College Administrative Specialist with events including but not limited to Commencement, Retreats, Award Ceremony, and College Speaker Series. 
  • Other duties as assigned.

Essential Function Indicator: Yes

Conditions of Employment:
  • This position, during the course of university employment will be involved in the receipt of, or accountability for, university funds or other items of value, as well as the unsupervised access with the developmentally disabled, vulnerable adults or children under the age of 16. The offer of employment is contingent upon successful completion and passing of a background check prior to beginning employment.

  • All new employees must comply with EWU immunization Policy 602-02 and provide proof of immunity or vaccination to MMR and proof they are fully vaccinated against COVID-19 before beginning work at EWU. Waivers for the immunization requirements are available for medical or sincerely held religious beliefs.

  • Required Ability: to participate in evening and weekend events and multi-day recruitment trips, which will require a valid Driver’s License.

Salary Information: $49,344

Posting Date: 09/15/2021
Open Until Further Notice: No
Closing Date: 9/26/2021
Screening to Begin: 09/27/2021

Special Instructions to Applicants:
Submit your application materials through our online applications portal provided below. If you are unable to submit through the applicant portal, please contact Human Resources Services at (509) 359-2381.

To apply, visit

EWU does not discriminate in its programs and activities on the basis of race, color, creed, religion, national origin, citizenship or immigration status, sex, pregnancy, sexual orientation, gender identity/expression, genetic information, age, marital status, families with children, protected veteran or military status, HIV or hepatitis C, status as a mother breastfeeding her child, or the presence of any sensory, mental, or physical disability or the use of a trained guide dog or service animal by a person with a disability, as provided for and to the extent required by state and federal laws.

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Eastern Washington University is a student-centered, regionally based, comprehensive university. Its campus is located in Cheney, within the Spokane metropolitan area, with additional learning centers in the region and elsewhere in Washington State. Its mission is to prepare broadly educated, technologically proficient, and highly productive citizens to attain meaningful careers, to enjoy enriched lives, and to make contributions to a culturally diverse society.

Eastern Washington University will achieve its mission by providing:

  • an excellent student-centered learning environment;
  • professionally accomplished faculty who are strongly committed to student learning;
  • high-quality integrated, interdependent programs that build upon the region's assets and offer a broad range of choices as appropriate to the needs of the university's students and the region; and
  • exceptional student support services, resources, and facilities.
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