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Tele-Counselor (Time-Limited)

Fayetteville State University
Fayetteville, NC

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Administrative Jobs
Student Affairs, Counseling
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Job Details

Position Title::

Tele-Counselor (Time-Limited)

Position Number::


Full-time or Part-time::

Full Time


Enrollment Management

Posting Number::




Job Category::

Clerical and Secretarial

Hiring Range::

$31,200.00 - $32,559.00

Minimum salary::


Maximum salary::


Overall Position Competency::


Description of primary duties and responsibilities::

Primary Purpose of the Organizational Unit:

The objective of the Enrollment Services Call Center (ESC) is to provide a culture of responsiveness and expert student service within academic affairs. The Enrollment Services Center consolidates and enhances services provided through the Financial Aid, Registrar’s, Bursar and Admissions Offices, and serves as the first contact for these offices. This minimizes student wait times and eliminates the need for students to go to four different offices to take care of business. The ESC is designed to support FSU web tools that assist students with all student service functions. The center focuses on the enrollment areas to enhance the university’s efforts to engage and retain students and to provide seamless delivery of services and assistance to students.

Description of Work Continued::

Primary Purpose of the Position:

The Tele-counselor will provide enrollment services for the student body. The tele-counselor serves as the primary contact person for students and is empowered to help students achieve their personal, professional and educational goals. This individual will assist and serve as a liaison to other University departments. The tele-counselor will be student-centered and process oriented with a high level of attention to detail and innovative ideas to continually improve our service level to students.

This position is time-limited. The duration of the position is dependent on the availability of funds.

Minimum Education and Experience Requirements::

High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.

Knowledge skills and abilities::

Communication-Verbal—Ability to convey information and ideas through a variety of media to individuals or groups; ability to adjust language or terminology to meet needs of the recipient(s).

Communication-Written— Ability to present ideas in written form; ability to adjust language or terminology to meet needs of the recipient(s); ability to use correct grammar, organization, and structure.

Office Technology— Ability to utilize office equipment and other relevant technology (software, and systems) to meet work needs.

Work Coordination— Ability to facilitate the flow of work, facilitate or direct the office support activities and coordinate work with staff; ability to maintain internal and external contacts for work coordination.

Problem Solving— Ability to understand issues, identify problems and opportunities to determine the appropriate course of action.

Knowledge-Program— Ability to demonstrate an understanding and awareness of program services, policies and procedures; ability to demonstrate and apply this knowledge in performance of office support tasks; ability to explain and interpret program information to clients/customers and staff.

Information/Records Administration— Ability to apply knowledge of data collection and storage to compile, assimilate and organize printed and electronic information.

Preferred Qualifications::

Four year baccalaureate degree with at least six months experience in a High Volume Call Center or Student Services administrative office at an institution of higher learning; knowledge of the Student Banner system; data entry skills; demonstrated knowledge and use personal computer; demonstrated knowledge of Microsoft products
to include Word and Excel.

Closing Date::


Open Until Filled::


Other Information:

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

EEO Statement::

This position is subject to the successful completion of an employment background check. An employment background check includes a criminal background check, employment verification, reference checks, license verification (if applicable), academic verification and credit history check (if applicable).

Fayetteville State University is committed to equality of educational opportunity and employment and does not discriminate against applicants, students, or employees based on race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, genetic information or veteran status. Moreover, Fayetteville State University values diversity and actively seeks to recruit talented students, faculty, and staff from diverse backgrounds.

Veteran's Statement:

Fayetteville State University is a VEVRAA Federal Contractor and seeks priority referrals of protected veterans for our openings.


Working at Fayetteville State University

Fayetteville State University (FSU) is a member of the prestigious University of North Carolina System. Situated in southeastern North Carolina, FSU prides itself in being in one of the most diverse cities in the country and neighbor to one of the nation’s largest military installations – Fort Bragg.

FSU has a rich history that serves as genesis for its current status as a leading institution of higher learning. A year after the Civil War ended, the Phillips School provided primary education to Fayetteville’s black citizens, and the Sumner School provided intermediate education for this population. The two schools were consolidated in 1869 and dedicated in April of that year as the Howard School, in honor of the Freedman’s Bureau chief General O.O. Howard. Seven prominent African-American men pooled $136 to purchase two lots for the first building that housed the Howard School. Robert Harris was named the first principal of the Howard School.

In 1877, the Howard School became not just the first public normal school for African Americans in North Carolina but also the first state-sponsored institution for the education of African-American teachers in the South. It was renamed the State Colored Normal School in Fayetteville that year, Fayetteville State Teachers College in 1939, Fayetteville State College in 1963, and Fayetteville State University in 1969.

While FSU’s roots are as a teacher education institution, it now offers nearly 70 degrees at the baccalaureate, masters and doctoral levels. Many of the programs are accredited by the top agencies. The university’s School of Business and Economics is endorsed by the Association to Advance Collegiate Schools of Business (AACSB). AACSB is one of the most prestigious and rigorous accrediting bodies for business programs in higher education. Currently, less than one-third of U.S. business programs and only 15% of the world's business programs have earned AACSB accreditation. Receipt of this distinguished accreditation provides evidence that FSU’s School of Business and Economics has established itself as a leader among business schools. Additionally, the Master of Business Administration program has been cited by U.S. News and World Report and The Princeton Review as one of the best graduate business school programs in the country. The Department of Criminal Justice is accredited by the Academy of Criminal Justice Sciences (ACJS). FSU’s criminal justice program is the only such program in North Carolina to hold ACJS certification.

FSU is rapidly becoming a center for research and technology. In spring 2010, the university, in conjunction with the University of North Carolina at Pembroke, cut the ribbon on the Southeastern North Carolina Regional Microanalytical and Imaging Center. The center is home to the electron microprobe, an advanced imaging tool that magnifies objects up to 300,000 times.

FSU is a partner in the community. The institution has formulated a strong relationship with the local municipality and with civic and social organizations in the area. The institution enjoys its partnership with its military neighbors. In the coming years, as a result of Base Realignment
and Closure (BRAC), Fort Bragg will be home to more than 50,000 soldiers and some of the nation’s top military brass. To address their educational needs, FSU has implemented a degree in intelligence studies with plans to offer more academic programs with the military in mind.

Students who come to FSU know they will be learning in a nurturing environment from some of the top scholars in their respective fields. As they matriculate, they know their degrees will prepare them to be 21st century global scholars, change agents, and contributing members of society.

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