Tele-Counselor (Time-Limited)Position Number::
002717Full-time or Part-time::
Enrollment ManagementPosting Number::
Clerical and SecretarialHiring Range::
$31,200.00 - $32,559.00Minimum salary::
$50,656Overall Position Competency::
JourneyDescription of primary duties and responsibilities::
Primary Purpose of the Organizational Unit: Description of Work Continued::
The objective of the Enrollment Services Call Center (ESC) is to provide a culture of responsiveness and expert student service within academic affairs. The Enrollment Services Center consolidates and enhances services provided through the Financial Aid, Registrar’s, Bursar and Admissions Offices, and serves as the first contact for these offices. This minimizes student wait times and eliminates the need for students to go to four different offices to take care of business. The ESC is designed to support FSU web tools that assist students with all student service functions. The center focuses on the enrollment areas to enhance the university’s efforts to engage and retain students and to provide seamless delivery of services and assistance to students.
Primary Purpose of the Position: Minimum Education and Experience Requirements::
The Tele-counselor will provide enrollment services for the student body. The tele-counselor serves as the primary contact person for students and is empowered to help students achieve their personal, professional and educational goals. This individual will assist and serve as a liaison to other University departments. The tele-counselor will be student-centered and process oriented with a high level of attention to detail and innovative ideas to continually improve our service level to students.
This position is time-limited. The duration of the position is dependent on the availability of funds.
High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.Knowledge skills and abilities::
Communication-Verbal—Ability to convey information and ideas through a variety of media to individuals or groups; ability to adjust language or terminology to meet needs of the recipient(s). Preferred Qualifications::
Communication-Written— Ability to present ideas in written form; ability to adjust language or terminology to meet needs of the recipient(s); ability to use correct grammar, organization, and structure.
Office Technology— Ability to utilize office equipment and other relevant technology (software, and systems) to meet work needs.
Work Coordination— Ability to facilitate the flow of work, facilitate or direct the office support activities and coordinate work with staff; ability to maintain internal and external contacts for work coordination.
Problem Solving— Ability to understand issues, identify problems and opportunities to determine the appropriate course of action.
Knowledge-Program— Ability to demonstrate an understanding and awareness of program services, policies and procedures; ability to demonstrate and apply this knowledge in performance of office support tasks; ability to explain and interpret program information to clients/customers and staff.
Information/Records Administration— Ability to apply knowledge of data collection and storage to compile, assimilate and organize printed and electronic information.
Four year baccalaureate degree with at least six months experience in a High Volume Call Center or Student Services administrative office at an institution of higher learning; knowledge of the Student Banner system; data entry skills; demonstrated knowledge and use personal computer; demonstrated knowledge of Microsoft products Closing Date::
to include Word and Excel.
09/28/2021Open Until Filled::
If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.EEO Statement::
This position is subject to the successful completion of an employment background check. An employment background check includes a criminal background check, employment verification, reference checks, license verification (if applicable), academic verification and credit history check (if applicable). Veteran's Statement:
Fayetteville State University is committed to equality of educational opportunity and employment and does not discriminate against applicants, students, or employees based on race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, genetic information or veteran status. Moreover, Fayetteville State University values diversity and actively seeks to recruit talented students, faculty, and staff from diverse backgrounds.
Fayetteville State University is a VEVRAA Federal Contractor and seeks priority referrals of protected veterans for our openings.