Ticket Sales and Operations Coordinator

Employer
Colgate University
Location
Hamilton, NY

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Administrative Jobs
Institutional & Business Affairs, Arts & Museum Administration

Job Details

Job Category:

Support Staff

Position Title:

Ticket Sales and Operations Coordinator

Full Time/Part Time:

Part Time

Division:

Athletics

Department:

Athletic Marketing

Department Statement:

Colgate Athletics seeks to be a welcoming and diverse association of students, coaches, staff, alumni and fans in which all people are treated equitably and respectfully, and can contribute fully to our success; we share common goals, we affirm open communication and civility, we honor the sacredness of each person, we accept responsibility to act for the common good, we care for and serve one another, and we honor our history while celebrating our evolution; and, we strive to consistently perform at the upper range of our potential, to get better every day with a goal to win – to win in competition, in the classroom, in the community and in the lives of every member of the Colgate Community.

Accountabilities:

This position is scheduled to work 25 hours per week and the position is currently funded to May 31, 2022.

The Ticket Sales and Operations Coordinator position at Colgate is responsible for coordinating the business operations and management of the athletic ticketing office. This individual will manage relationships with current season ticket holders, prospect for new clients, group sales and individual tickets.

The Ticket Sales and Operations Coordinator will report to the Assistant Athletic Director for Marketing and Fan Engagement.

Name:

Business Administration

Description:

  • Demonstrated knowledge and experience in business administration.
  • Demonstrated ability to develop and manage projects with time and resource constraints.
  • Demonstrated strong time management and organizational skills, the ability to initiate and complete projects independently, the ability to perform accurate, detail-oriented work with confidential information in a timely and professional manner.
  • Proven ability to maintain sales reports or records.
  • Basic accounting knowledge.
  • Demonstrated ability to manage a profit & loss, with particular focus on revenue.

Name:

Ticket Operations

Description:

Knowledge of or ability to learn and execute best practices in college ticket sales and to increase revenue generated from ticket sales.

Strong working knowledge of ticketing platforms or ability to learn a highly-technical system.

Name:

Compliance

Description:

Ability and commitment to comply with NCAA, conference and institutional regulations.

Name:

Stakeholder Relations

Description:

Demonstrated ability of maintaining positive and effective relationships with key stakeholders, including alumni, local community, fans, parents, vendors, faculty and other University constituents.

Name:

Personal Accountability for Results

Description:

Takes responsibility for decisions, performance, and outcomes; behaves in a responsible manner with a positive attitude; shows self-awareness and openness to feedback.

Name:

Effective Communication

Description:

Demonstrates effective written and oral communication skills; shares information and seeks input from others; adapts communication to diverse audiences; protects private and confidential information.

Name:

Problem Solving and Decision Making

Description:

Analyzes and prioritizes situations to identify and solve problems; generates solutions to improve efficiency and quality; involves others in solving problems and making decisions; factors organizational goals into decisions; makes clear, transparent, and timely decisions.

Name:

Change Management

Description:

Responds positively to changing university initiatives and readily adapts behavior to maintain effective performance; understands the long-term direction of the university and can relate this to departmental area; adapts to new methodologies; identifies and acts on areas where change is appropriate.

Name:

Leadership and Teamwork

Description:

Applies skills and knowledge to provide a climate to achieve departmental and organizational success; balances individual and department goals; helps others perform at their best; builds productive relationships to enhance individual and organizational effectiveness; treats others with respect; resolves conflicts among team members.

Name:

Creativity and Innovation

Description:

Generates, explores, encourages, and implements innovative ways of creating strategic value for the university, division, department, and individual level; critically assesses the effectiveness of new initiatives.

Name:

Diversity and Inclusion

Description:

Demonstrates respect for people and their differences; understands the benefits of a diverse workforce; earns the trust and respect of others; includes and welcomes others; works to understand the perspective of others; promotes opportunities to experience diversity within our community.

Name:

Sustainability

Description:

Understands the impact of decision making and personal behavior in achieving the university’s commitment to a sustainable and carbon-neutral campus; supports and advances the university’s sustainability initiatives; influences others to use sustainable practices.

Professional Experience/ Qualifications:

  • Demonstrated outstanding verbal and written communication skills, superior organizational skills and an ability to provide high level customer service and build strong community relationships.
  • Demonstrated Microsoft Office Suite and Google Suite skills, a detail-oriented approach and the ability to reconcile accounts is critical.
  • Demonstrated collaborative style and the ability to work effectively within a diverse population of patrons, coaches, community members, alumni, students, faculty and staff.
  • Strong recordkeeping skills.

Preferred Qualifications:

  • A minimum of one year of experience in a collegiate or professional athletics setting is preferred.
  • Demonstrated knowledge of ticket sales and operations.
  • Experience with AudienceView or other ticket sales platform.
  • Demonstrated exposure to grass roots marketing and design concepts, and ticket package promotions.
  • Demonstrated experience with third party ticket buyers is preferred.
  • Direct marketing experience is preferred.

Education:

An Associates degree is required.

A Bachelor’s degree is preferred.

Certifications:

A current valid driver’s license, in accordance with the University’s Driver Safety and Motor Vehicle Use Policy is required.

Other Information:

Colgate University is committed to the principle of institutional control in administering its athletics program in a manner consistent with the NCAA, ECAC, and Patriot League rules. Each individual involved in the athletics division is obligated to maintain competency and knowledge of the rules, to act within his or her realm of responsibility in full compliance with the governing legislation, and to report any violation of NCAA, ECAC or Patriot League rules of which he or she is aware. The failure to do so can be grounds for your termination with cause.

Requisition Number:

2021S087Posting

Temporary:

Yes

Work Schedule:

Weekdays, with evenings and weekends during athletic seasons as necessary.

Job Open Date:

09/15/2021

Open Until Filled:

Yes

EEO Statement:

It is the policy of Colgate University not to discriminate against any employee or applicant for employment on the basis of their race, color, creed, religion, age, sex, pregnancy, national origin, marital status, disability, protected Veterans status, sexual orientation, gender identity or expression, genetic information, being or having been victims of domestic violence or stalking, familial status, or any other categories covered by law. Colgate is an Equal Opportunity/Affirmative Action employer. Candidates from historically underrepresented groups, women, persons with disabilities, and protected veterans are encouraged to apply.

Clery Act:

CAMPUS CRIME REPORTING AND STATISTICS
The Campus Safety Department will provide upon request a copy of Colgate’s Annual Security and Fire Safety Report. This report includes statistics as reported to the United States Department of Education for the previous three years concerning reported: 1. crimes that occurred on-campus; in certain off-campus buildings or property owned or controlled by Colgate University; and on public property within, or immediately adjacent to and accessible from, the campus and 2. fires that occurred in student housing facilities. The report also includes institutional policies concerning campus security and fire safety, such as policies concerning sexual assault, life safety systems, and other related matters. To obtain a copy, contact the Campus Safety Compliance Manager via e-mail at [email protected]. You may also access the report from the Campus Safety web page at: www.colgate.edu/offices/support/campussafety.

Organization

Colgate is a nationally recognized liberal arts college set on a beautiful campus in central New York.

Some 2,900 undergraduates are enrolled in 54 programs, taking advantage of the university's award-winning curriculumoff-campus study program, and numerous research opportunities.

Students enjoy small class sizes taught by expert faculty members -- not teaching assistants.

The university’s strategic plan offers a blueprint for turning today’s students into tomorrow’s leaders, joining the scores of alumni already playing major roles in a variety of fields. The Center for Career Services is a key player as students make this transition.

Colgate hums with activity. It is a place where the arts thrive. Student-athletes compete at the very highest level of NCAA Division I sports. There are dozens of club and intramural sports programs, and the college’s outdoor education program is second to none.

Above all, Colgate is about academic excellence. It is a tradition forged in 1819 and honed through the years by each class of select students.

Colgate University is a highly selective residential liberal arts institution distinguished by academic excellence and interdisciplinary inquiry. Located on a beautiful campus in upstate New York, Colgate takes pride in the active engagement of its students, staff, and faculty in local, national, and global communities. At Colgate, we feel that a diverse and inclusive community is a cornerstone of educational excellence.

Colgate University is a highly selective residential liberal arts institution distinguished by academic excellence and interdisciplinary inquiry. Located on a beautiful campus in upstate New York, Colgate takes pride in the active engagement of its students, staff, and faculty in local, national, and global communities. At Colgate, we feel that a diverse and inclusive community is a cornerstone of educational excellence.

The Office of Equity and Diversity at Colgate is charged with fostering a diverse and collaborative community by increasing understanding, respect and inclusion. It is the mission of the office to support campus diversity initiatives with the goal of increasing understanding, respect and inclusion, and to ensure compliance with policies relating to affirmative action, discrimination, and harassment.  The university’s strong commitment to equal opportunity and inclusivity is clearly articulated in the diversity mission statement found here.  The university strives to provide an environment where everyone in our community can learn about, appreciate, and celebrate our diverse cultures and gain understanding, knowledge and skills to be engaged citizens locally as well as globally.

Colgate University fully subscribes to all federal and state civil rights laws banning discrimination in private institutions of higher education. Colgate will not discriminate against any student, employee or applicant for employment because of race, color, sex, pregnancy, religion, creed, national origin (including ancestry), citizenship status, physical or mental disability, age, marital status, sexual orientation, veteran or military status (including special disabled veteran, Vietnam-era veteran, or recently separated veteran), predisposing genetic characteristics, domestic violence victim status, or any other protected category under applicable local, state or federal law, including protections for those opposing discrimination or participating in any complaint process at the Equal Employment Opportunity Commission or other human rights agencies. This nondiscrimination policy covers both employment and access to educational opportunities.  It is the policy of the university to provide equal opportunity in employment and not to discriminate against any individuals with disabilities who are qualified for employment in the positions for which they apply. Reasonable accommodations will be provided in accordance with applicable laws and regulations.

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