Student Communications Coordinator (Term)

Date Posted: 09/13/2021
Req ID: 15101
Faculty/Division: University of Toronto Scarborough
Department: UTSC: Office of the Registrar
Campus: University of Toronto Scarborough (UTSC)

About us:

The University of Toronto Scarborough is a place of energy, enthusiasm and passion. Our commitment to inclusive excellence attracts the brightest learners, scholars and employees from around the globe. Our success has been made possible by the opportunity given to us by our Indigenous hosts to operate on their territory, and we cherish our continuing partnerships with these communities. The University of Toronto Scarborough is an exciting campus with unlimited potential. Join us on our journey.

The Office of the Registrar is responsible for student recruitment and admissions, direct and online service to current students, including registration, financial aid, scholarships, academic assessments, graduation and petitions. It also provides course scheduling, administration of tests and exams, enrolment data analysis and business intelligence.

It is the vision of the Office of the Registrar to connect every student to success by providing excellent service and support to students, faculty, staff and the broader community. Members of the Office of the Registrar team value accountability, inclusivity, community and leadership and take pride in work that is student-focused and meaningful.

Your opportunity:

Working under the Associate Registrar and Director of Student Services you will be responsible to develop and implement communication strategies and plans to promote the Office of the Registrar Student Services, generate story ideas and concepts, design and create marketing and communication materials, including digital and print campaigns, brochures, posters, and banners, complete website updates and ensure technical issues are resolved, implement social media campaigns. You will also provide student services and supports by advising students on personal and academic issues via the Office of the Registrar’s live chat channels, resolve issues within the scope of your role and escalating problemsas required, assign and check the work of work-study students, direct the activities of casual staff and provide orientation on work procedures and practices.

Your responsibilities will include:

• Implementing digital communication plans across a broad range of marketing/communication channels
• Liaising with colleagues across the University to ensure consistent and/or integrated messaging
• Producing promotional and outreach materials
• Implementing social media campaigns
• Developing and editing standard operating procedures for online content production and use
• Advising students on personal and academic issues by probing and providing a range of options and possible consequences
• Resolving issues within the scope of the role and escalating problems as required
• Assigning and checking the work of work-study students

Essential Qualifications:

• Bachelor's Degree, preferably in Graphic or Interactive Design, Communications, Journalism, or acceptable combination of equivalent experience
• Minimum four years related work experience
• Demonstrated experience designing and implementing digital and social media communication plans
• Demonstrated experience drafting, producing and disseminating marketing/communication materials
• Demonstrated experience producing promotional and outreach materials
• Demonstrated experience assigning and directing the activities of work-study students and casual staff
• Strong computer skills including Microsoft Office, HTML, Word Press, spreadsheets, databases and web (blogs, social media, email newsletters, etc.) and desktop publishing/graphic design (Adobe Creative Suite, Photoshop, Illustrator)
• Work experience on Campaign Monitor or other similar listserv email platforms
• Knowledge of academic programs, policies and procedures
• Strong written and verbal communication, analytical, and organizational skills
• Attention to detail and accuracy
• Ability to work independently as well as in a team centered environment
• Applicants are also expected to show evidence of a commitment to equity, diversity, inclusion, and the promotion of a respectful and collegial learning and working environment

To be successful in this role you will be:

• Articulate
• Courteous
• Efficient
• Multi-tasker
• Possess a positive attitude
• Team player

Notes:

• This is a term position for one (1) year
• Hours of Work: Monday, Tuesday, Thursday: 8:45 AM - 5 PM; Wednesday: 8:45 AM - 7 PM and; Friday: 8:45 AM - 3:30 PM
• A copy of the full job description is available upon request from the UTSC HR Office

Closing Date: 09/21/2021, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Term
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 11 -- $66,326 with an annual step progression to a maximum of $84,818. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Communication/Media/Public Relations

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All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Diversity Statement
The University of Toronto is strongly committed to diversity within its community and especially welcomes applications from racialized persons / persons of colour, women, Indigenous / Aboriginal People of North America, persons with disabilities, LGBTQ2S+ persons, and others who may contribute to the further diversification of ideas.

As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see http://uoft.me/UP.

Accessibility Statement
The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.

The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.

If you require any accommodations at any point during the application and hiring process, please contact uoft.careers@utoronto.ca.
All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

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