JOB GOAL:

To advance the College’s mission, vision, principles, values and strategic initiatives through continuous improvement decisions.

GENERAL JOB SUMMARY:

The Library Associate will provide general assistance to patrons in the Library while working at the service desk. Responsibilities include: checking items in and out; assisting students, faculty, and staff in the use of computer hardware and software; troubleshooting printing, copying, and other technical issues; and assisting in maintaining the physical collection. Daytime hours. The Library opens on weekdays at 7:30am; the ideal candidate would be able to start work at 7:30am some days.

DUTIES/RESPONSIBILITIES:

ESSENTIAL DUTIES/RESPONSIBILITIES

Checking in and out Library materials

Assisting students, faculty, and staff in the use of computer hardware and software

Troubleshooting printing, copying and other technical issues on public computers and equipment

Troubleshooting A/V issues in classrooms

Inventory, maintenance, and cleaning of Library materials, campus computers, and classroom equipment

Assisting patrons with reserve materials

Moving heavy carts from Library to classrooms

Perform other related work duties as assigned

PERFORMANCE EXPECTATIONS:

Must have excellent human relation, communications, and problem solving skills. Must have the ability to get along with diverse personalities.

Ability to provide service in a courteous, prompt and efficient manner.

Use independent judgment to accommodate the needs of College students, faculty, and staff, either by determining proper action or by referring the problem to other appropriate College staff.

Possess strong computer skills.

Be able and willing to represent the College in the most positive manner with prospective, former and current students, clients, suppliers and the community

Welcome, value, and nurture people of all backgrounds, perspectives, and experiences, as well as support and promote an environment that accepts differences.

Establish and maintain strong working relationships with co-workers, staff, administrators, and the general public.

The statements contained herein reflect general details as necessary to describe the essential job duties/responsibilities and performance expectations of the job, which should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned.

PHYSICAL ACTIVITIES WITH/WITHOUT REASONABLE ACCOMMODATION:

Position involves constant (67-100%) sitting, walking, repetitive motion, talking and hearing; Viewing computer screens and other types of close visual work. Frequent (34-66%) standing, pushing, pulling and grasping, kneeling. Occasional (10-33%) stooping, crouching, lifting up to 40 pounds. May potentially be subject to hazardous chemicals (e.g. cleaning solvents, toner and print cartridges).

MINIMUM QUALIFICATIONS:

High School Diploma or GED

Strong working knowledge of computers, Microsoft Office and Windows OS.

PREFERRED QUALIFICATIONS, LICENSES, CERTIFICATIONS, OR REGISTRATIONS:

Experience in a library or similar customer service settingAssociate of Arts degree or some college coursework

EO AA/STATEMENT:

Kirkwood Community College shall not engage in nor allow unlawful discrimination against any employee or applicant for employment. This includes all employment practices, hiring practices, and unwelcome harassment of applicants or employees based on race, color, national origin, creed, religion, sex, sexual orientation, gender identity, age, disability, genetic information or actual or potential parental, family, marital status or veteran status. If you have questions or complaints related to compliance with the policy please contact the Vice President of Human Resources at Kirkwood Community College, 313 Kirkwood Hall, 6301 Kirkwood Blvd., SW, Cedar Rapids, IA 52404, Telephone: 319-398-5572, Email: equity@Kirkwood.edu or the Director of the Office for Civil Rights U.S. Department of Education, Citigroup Center, 500 W. Madison St., Suite 1475, Chicago, IL 60661-7204, Telephone: 312-730-1560, Fax: 312-730-1576, Email: OCR.Chicago@ed.gov.