CRM Systems Administrator, University Information Services Georgetown University

Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.

Requirements

CRM Systems Administrator, University Information Services - Georgetown University

The CRM Systems Administrator participates in the operation and maintenance of Salesforce in support of both the University wide CRM system and specifically assists with our Covid-19 response to ensure our community's health and safety. They serve as one of the primary system administrators for the university's CRM system and Covid-19 response system and other software integrated with the CRM.

Reporting to the Technical Director, and collaborating with the CRM team and colleagues within the UIS public health team, and a variety of university, vendors and alumni, the CRM Systems Administrator has duties that include but are not limited to:

• Analyzes, defines, implements changes to, and Salesforce platform configuration
• Develops reports, installs and maintains managed packages and loads complex data into Salesforce across multiple objects using out of the box and packaged data loads
• Reviews systems performance proactively; and analyzes system outages and manage and monitor system performance
• Maintain procedures and policies to ensure the security and integrity of systems/networks.
• Write and maintain technical procedures and policy documentation
• Create, manage, and enforce CRM data standards, policies, and procedures; and review and improve system operations practices
• Develops and implements user types, profiles, record types, and custom security configuration.
• Takes appropriate measures to assure adherence to standards associated with accessing, altering and protecting organizational data
• Effectively manages changes to the production environment and technology-based assets of the organization - for example, application software, production databases, operating systems, hardware
• Anticipates, recognizes, and resolves technical (hardware, software, application or operational) problems
• Makes effective use of activities, tasks, tools and techniques for testing applications to ensure adherence to functional and quality requirements
• Makes effective use of tools and platforms for design, development and support of e-commerce business-to-business (B2B) or business-to-consumer (B2C) applications - for example, online credit card payment gateway

Qualifications

• Bachelor's degree in computer science, technology, management information systems, computer engineering or similar degree or equivalent related work experience
• At least 2-5 years of relevant experience in maintenance and design of relevant enterprise systems
• Experience analyzing Salesforce business requirements and making resulting configuration changes in Salesforce platform
• Extensive experience in Salesforce report design, including custom, multi-object reports.
• Experience installing and maintaining managed packages and Salesforce change management and deployment experience
• Experience writing Salesforce documentation, loading complex data into Salesforce across multiple objects using out of the box and packaged data loading tools
• Experience developing and implementing user types, profiles, record types, and custom security configuration
• Ability to write basic SOQL queries to Salesforce database
• Strong analytical, interpersonal, and communication skills; ability to work effectively with a team.
• Ability to troubleshoot and communicate effectively with faculty and staff with varying degrees of technical knowledge/aptitude
• Ability to be flexible, open-minded, and comfortable with changing responsibilities and duties as new and additional needs become known

Preferred qualification

Salesforce Admin Certification

Current Georgetown Employees:

If you currently work at Georgetown University, please exit this website and login to GMS (gms.georgetown.edu) using your Net ID and password. Then select the Career worklet on your GMS Home dashboard to view Jobs at Georgetown.

Submission Guidelines:

Please note that in order to be considered an applicant for any position at Georgetown University you must submit a cover letter and resume for each position of interest for which you believe you are qualified. These documents are not kept on file for future positions.

Need Assistance:

If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or ideaa@georgetown.edu.

Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website.

EEO Statement:

Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristic protected by law.

Benefits:

Georgetown University offers a wide variety of comprehensive and competitive benefits. Benefits packages include comprehensive health, dental and vision plans, disability and life insurance coverage, retirement savings programs, tuition assistance, voluntary insurance options (including group legal, accident, and critical illness), and much more. Whatever your need, the Office of Faculty and Staff Benefits will be standing by to support you. You can learn more about the benefits offered to eligible faculty and staff at https://benefits.georgetown.edu or view the online interactive benefits guide for more information.


To apply, visit https://apptrkr.com/2498608





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