Job no: 518113
Work type: Staff Full-Time
Location: Main Campus (Gainesville, FL)
Categories: Administrative/Professional, Office/Clerical
Department:29090500 - MD-PEDS-CHILD PROTECTION TEAM

Classification Title:

Clin Svc Representative I

Job Description:

The Department of Pediatrics, Division of Child Protective Team is seeking candidates for a Clinical Service Representative I position to greet patients and visitors to the Gainesville clinic. This position will answer a multi-line phone system and directs calls to appropriate CPT staff. As well as, enter data in statewide (CPTIS) and interdepartmental databases.

Answers, screens and directs calls to appropriate CPT staff using a multi-line telephone system. Greets and routes clients, professionals, and other visitors to the Child Protection Team. Access multiple outlook calendars and emails each calendar daily to designated recipients. Access and print intake reports for medical providers.

Processes medical reports for all medical providers; scans, emails, uploads into CPTIS and completes data entry. Uploads medical photographs into shared drive. Compiles case files on new referrals and distributes them to the assigned caseworkers. Data entry of client information into the statewide Client Information System. Maintains and coordinates the schedule for five state vehicles and logs parking location. Maintains maintenance logs for five state vehicles.

Coordinates office equipment service and maintenance. Scheduling repairs and shredding service pick up. Process and files consult memorandums on consult-only cases and mail them appropriately. Processes file closures. Retrieves and returns files to and from the file room. Maintains log of patients referred to Children’s Medical Services for medical service provision and distributes referral form to participants.

Maintaining file room; filing newly closed files and purging outdated files. Copies and prepares files to release for court purposes. Utilizes the CPT database for scheduling information, prints, copies and distributes patient medical appointment schedule to involved Gainesville medical staff and to outlaying clinic by fax.

Using personal computer and word processing software, creates, types, and updates forms, labels, and lists as needed. Replenishes supply of forms and labels as needed to ensure ongoing availability. Copy, files, letters, forms, books, clinic notes, and other materials needed for staff. Collates and distributes accordingly.

Assists other support staff in receiving and distributing incoming mail. Sorts, meters, routes, and logs outgoing mail. Performs a variety of other duties as assigned by supervisor according to the daily needs and operation of the Child Protection Team. This may include typing letters and memos, performing errands, contacting individuals regarding meetings/schedules, reporting services/repairs needed, etc. Occasional travel to counties within the service area.

Expected Salary:

$15.00 per hour; commensurate within this range based on qualifications and experience.

Minimum Requirements:

High school diploma or equivalent.

Preferred Qualifications:

• Ability to deal with the public in a courteous and tactful manner.
• Ability to handle direct telephone calls in a courteous and effective manner.
• Ability to operate a computer.
• Ability to operate general office equipment.
• Ability to plan, organize and coordinate work assignments independently.
• Ability to use correct spelling, punctuation, and grammar effectively in writing.

Special Instructions to Applicants:

To be considered for this position, please upload your cover letter or letter of interest, resume, and a list of professional references.

Work schedule is Monday-Friday 8:00am - 5:00pm

The University of Florida is committed to nondiscrimination with respect to race, creed, color, religion, age, disability, sex, sexual orientation, gender identity and expression, marital status, national origin, political opinions or affiliations, genetic information, and veteran status in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training.

This position is eligible for veteran’s preference. If you are claiming veteran’s preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See our Veteran's Preference Page for more specific information.

This is a time-limited position.

This requisition has been reposted. Previous applicants are still under consideration and need not apply.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

Health Assessment Required:No

Advertised: 14 Sep 2021 Eastern Daylight Time
Applications close: 30 Oct 2021 Eastern Daylight Time