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Communications Technician I

Job Details

Requisition ID: req3336

Job Title: Communications Technician I

Department: Police Comm. & Admin.

Location: Columbus Campus

Employment Type: Staff

Employment Status: Board Approved

Bargaining Unit: FOP(Police)

FLSA Status: Non-Exempt

Compensation Type: Hourly

Compensation: $22.53

Schedule: Various and rotating shifts based on a 24/7/365 schedule.

The College

Community colleges are uniquely positioned to respond to workforce needs and make higher education an affordable reality. There has never been a better time to join a two-year college, and there’s no better place to do it than at Columbus State. A laser focus on student success and a partnership mindset have established Columbus State as a key talent provider in a thriving regional economy, and a premier community college that is changing the nation’s education and workforce landscapes.

With more than 46,000 students across two campuses, at several regional learning centers, and online, Columbus State is the nation’s only institution recognized as an Achieving the Dream (ATD) college, an AACC Guided Pathways institution, and a participant in The Right Signals Initiative through the Lumina Foundation. Columbus State employees at all levels benefit from an engaging, collaborative, and supportive culture that rewards innovation and vision. We provide competitive compensation, comprehensive benefits, and professional development opportunities. We are dedicated to ensuring that the diversity of Columbus State faculty and staff reflects that of our students and region. We are proud to be a central part of a community that embraces differences and celebrates the many cultures, beliefs, and lifestyles that define Central Ohio. 

The City

Columbus, Ohio is also home to The Ohio State University and more than 30 other colleges and universities as well as the headquarters of multiple Fortune 500 companies. Columbus is one of America’s fastest-growing cities, offering a wealth of cultural experiences, dining, entertainment, shopping opportunities, and more. That’s why Central Ohio residents find living here so fulfilling, both professionally and personally.

Position Summary

The Communications Technician 1 performs police department dispatch duties to include operating Multi-Agency Radio Communications (MARCS) radios, computer-aided dispatch (CAD), security cameras and public safety systems. Receives and responds to calls for service generated from telephone calls, system alarms, and customer interaction. Subject to call-in (24) twenty- four hours a day (7) seven days a week. An employee assigned to this classification works on one of three shifts and may be required to work holidays or evenings outside of scheduled workday. Works varied shifts as assigned and may be required to work overtime.

Core Competencies

Professionalism, Communication, Managing Work, Courage, Continuous Improvement, Driving for Results, Customer/Student/Employee Focus, Technology Savvy
Collaboration, Resolving Conflict

ESSENTIAL JOB FUNCTIONS

Dispatch

Operates Computer Aided Dispatch (CAD) and MARCS radios. Receives and responds to calls for service generated from telephone calls, system alarms, and customer interaction. Enters necessary information in the CAD and dispatches appropriate personnel. Receives and transmits messages to law enforcement officers, emergency squads, fire departments, and other personnel. Monitors radio messages and logs incoming and outgoing calls in CAD, and provides continued communications as needed.

Accesses and utilizes various law enforcement and college databases and information systems to retrieve, enter, or verify information. Operates and monitors safety systems to include fire safety and electronic access alarm systems, security cameras, Public Address (PA) system, and campus emergency notification system. Provides customer service to students, faculty, staff, administrators, and visitors of the College. Accepts, logs, retrieves, and returns lost and found property. Receives, resolves, or forwards complaints when reported to the police department. Takes and forwards messages to police personnel.

Administrative 

Keeps complete and accurate records and documentation. Complies with Law Enforcement Automated Data System (LEADS) and the Ohio Law Enforcement Gateway (OHLEG) rules and regulations and assists with LEADS and OHLEG audits. Maintains confidentiality of sensitive information.

Community Engagement

Collaborates with other campus and non-campus partners to identify and develop solutions to safety and security issues. Participates in various campus events and activities that promote campus safety. Engages in public contact via telephone, e-mail, or in-person to take complaints, answer inquiries and provide assistance.

Diversity, Equity and Inclusion

Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.

Other Duties & Responsibilities 

Performs other duties as assigned. Assists other college departments and personnel during peak times and special events that serve the college. May assist persons with mobility or other impairments. Works assigned schedule and exhibits regular and predictable attendance. May be required to work weekends, holidays, or hours outside of the scheduled workday.

Usual Physical Requirements

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions described in this position description. While performing duties of this job, the employee regularly exhibits digital dexterity when entering data into computer. The employee frequently sits for periods of time, stands, and walks. Employee converses verbally or manually with others in person as well as by telephone. Vision demands include close, relatively detailed vision when focusing on computer screen. Employee occasionally lifts up to 10 pounds.

Working Conditions

Normal office working conditions. The employee is not subject to adverse environmental conditions.

Knowledge, Skills and Abilities:

Knowledge of: Two-way radio and telephone system operational procedures; operation of LEADS; operation of Computerized Criminal History (CCH) system; operation of safety systems to include fire safety and electronic access alarm systems, security cameras, PA system, and campus emergency notification system; standard office practices and procedures; college Computer software programs and applications to include word processing, databases, and spreadsheets; OHLEG.

Skilled in: Verbal and written communications; operation of general office equipment; customer service; general typing; application of job software programs and databases; filing documents in alphabetical numerical, chronological and subject order; maintaining work records; application of technical skills in radio, telephone systems and LEADS operations.

Ability to: Effectively multi-task; develop and maintain effective working relationships with associates, supervisors, job contacts and general public; exhibit a pleasant telephone manner and answer routine inquiries; provide outstanding customer service; maintain confidential and sensitive information; exercise sound judgment in dealing with stressful situations; exhibit good understanding of various emergency and other situations; learn operation of telephone and radio system to receive and relay information accurately and rapidly.

Minimum Qualifications:

High School Diploma or GED. Applicants must also have the ability to obtain and maintain required certifications: Dispatching Certification. Law Enforcement Automated Data System Certification. State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s). An appropriate combination of education, training, coursework and experience may qualify a candidate.

Additional Information:  The position requires successful completion of a knowledge and personality assessment, background investigation, reference check, polygraph examination, psychological examination, and pre-employment medical examination.

Organization

About Columbus State Community College

Columbus State is one of the largest colleges in Ohio, serving approximately 45,000 students annually. Committed to equity and accessibility, and driven to innovate on behalf of our students and our community at large, Columbus State is positioned as Central Ohio’s front door to higher education. Embracing a partnership mindset, Columbus State collaborates with university partners to provide affordable bachelor’s degree options, and with the region’s major employers to develop relevant, real-world educational offerings that produce in-demand workforce talent.

Locations

Columbus State offers convenient access to classes and college services at its locations across Central Ohio. Our Columbus Campus is located in the downtown Creative Campus neighborhood of the city’s Discovery District, while our Delaware Campus serves students in the fast-growing northern part of the region. Our Regional Learning Centers are located in Dublin, Grove City, Reynoldsburg, Westerville at Otterbein University, and The Southwest Center at Bolton Field.

National Recognition

Columbus State’s commitment to diverse, equitable and inclusive outcomes for our students and a better society is reflected in our recognition as the 2019 Leah Meyer Austin Award winner by Achieving the Dream, a national network dedicated to eliminating equity gaps in community college education. Columbus State is an Achieving the Dream Leader College of Distinction and a 2021 member of its Racial Equity Leadership Academy initiative to further institutional racial equity change.

Points of Distinction

• In August 2019, Columbus State opened the new home for its School of Culinary Arts and Hospitality Management, Mitchell Hall.

• The College is a leader in The College Credit Plus Program, an Ohio Department of Education strategy aimed at increasing educational attainment.

• Thanks to its strong academic foundation, Columbus State is extremely successful in the grant-writing arena, with 98 active grants from federal and state agencies, corporations, philanthropic organizations, and other sources with a total value of $70.4 million.

• Columbus State holds an annual Day of Service, where hundreds of students, faculty, and staff volunteer at dozens of locations around the area, totaling nearly 2,500 hours of service each year.

• In 2018, Columbus State adopted Four Pillars of Student Financial Stability and is actively partnering with community organizations to help solve issues of housing and food insecurity for our students.

• In 2019, the Mid-Ohio Market at Columbus State opened on the Columbus Campus to help address food insecurity for students and the larger community.

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