S06918P

IT Professional Associate

EITS-Client Services

The University of Georgia (UGA), a land-grant and sea-grant university with statewide commitments and responsibilities, is the state’s oldest, most comprehensive, and most diversified institution of higher education (https://www.uga.edu/). UGA is currently ranked among the top 15 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA was founded in 1785 by the Georgia General Assembly as the first state-chartered University in the country. UGA employs approximately 1,800 full-time instructional faculty and more than 7,700 full-time staff. The University’s enrollment exceeds 39,000 students including over 30,000 undergraduates and over 9,000 graduate and professional students. Academic programs reside in 18 schools and colleges, as well as a medical partnership with Augusta University housed on the UGA Health Sciences Campus in Athens.

External

TRS

Employee

Benefits Eligible

Full Time

Monday – Friday; 8am – 5pm

32,000 - 34,000

09/10/2021

Yes

10/01/2021

Athens Area

The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).

IT Technical/Paraprofessional/Professional

Non-Exempt

IT

1.00

Requires technical knowledge in the field acquired through an apprenticeship, a 2-year degree, or professional certificate. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.

Windows/Mac OS and applications, Music/movie editing software, Adobe Creative Cloud, Windows Server 2012/2016/2019, Active Directory, Web Design, Print Management, LANDesk or other desktop management software, Faronics Deepfreeze, video conferencing, and knowledge of mobile devices.

This position is responsible for providing general client IT support for the Zell Miller Learning Center and EITS staff. Personnel in this position diagnose and resolve issues pertaining to systems hardware, software, peripherals, and network devices used by UGA personnel to perform assigned work duties. This position manages the MLC Student workers and the MLC Tech Lending Program. This position directly addresses technical issues at the local level and acts as a technical liaison for resolving broader issues. This position supports Orientation student registrations, MLC VIP events, and special projects within EITS. This position provides support to the WEPA print kiosks.

Windows/Mac OS and applications, Active Directory, Print Management, AV Support, LANDesk or other desktop management software, Team Dynamix, Faronics Deepfreeze, and knowledge of mobile devices.

Lift PC’s and printers. Driving.

Yes

Yes

No

No

No

No

Yes

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.

EITS Support
- Provides sufficient staffing at the Miller Learning Center service desks by scheduling student workers around their class schedules keeping within UGA rules and regulations.
– Trains the MLC student workers to be effective desk consultants. This includes MS Office, Photoshop, etc. as well as Apple software used in the MLC Digital Media Lab including Pro Tools, Final Cut Pro, etc.
– Trains the MLC students how to properly use the Alma Checkout software and how to properly check in and out MLC Tech Lending equipment making sure the equipment works correctly and is not damaged when returned.
– Assists other CTS staff as needed in providing desktop support at the MLC and remote locations such as residence hall labs and other EITS client areas; assists in imaging/re-imaging machines; assists in inventory control; assists in print kiosk support; aiding in large projects or helping meet deadlines in critical situations.
– Provides technical support on supported mobile devices to EITS and external clients.
– Other duties as assigned.

60

WEPA Print Kiosk Support – backup - Replenishing paper and toner as needed to the WEPA Print Kiosks located throughout campus when the dedicated WEPA support person is on leave. This uses a valid driver’s license.

10

Data Loss Prevention
- Reviews the DLP logs, identify files that may possibly contain restricted date, and distributing these files in a secure manner to the appropriate technician.

10

High Profile Support
- Supports orientation registration at the Miller Learning Center on the 4 East Wing.
- Supports VIP events in the MLC involving the President or Provost to ensure a positive experience.

10

Standards Administration
- Helps develop and maintain UGA desktop standards and procedures
- Ensures that EITS staff/client computers operate within established UGA policy and procedural guidelines.
– Works with senior UGA personnel and non-UGA resource personnel to resolve outstanding issues in a timely manner
– Determines and maintains computer resources by established UGA and industry procedures
– Troubleshoots and reports issues to the appropriate technicians.

5

Meets with clients of the computer lab, partners of EITS, and other faculty and staff members for problem resolution as well as site improvements
- Attends scheduled staff meetings for presentations, updates, problem resolution, and procedural discussions
– Meets with staff members from other departments for improving the functionality of the campus IT technology.
– Meets clientele for issues such as updates, training seminars, and problem resolution -Meets with other members of the department in specialized groups

5