Job Title: BUSINESS SUPPORT SPECIALIST II
Location: Columbia
Full/Part Time: Full-Time
Job ID: 38441
Hiring Department

Office of Cashiers

MU Division of Finance and Business Services has overall responsibility for creating a financial environment on campus that meets our fiduciary responsibilities, demonstrates stewardship and meets all of our regulatory requirements. The Cashiers Office is responsible for managing student finances and consists of five main areas: accounts receivable, frontline cashiering, refund processing, sponsor billing, and student loan repayment.
The Cashiers Office team is committed to excellence in providing financial services to students and the Mizzou community. We have made it our goal to provide these services in the most efficient, friendly, effective, and customer-oriented fashion possible.

Job Description

This position is responsible for overseeing various back-off administrative tasks that impact the department’s mission. These tasks include: all aspects related to processing student account adjustments, educational assistance and employee fee waivers, graduate assistantships, student health insurance charges, and tuition and fee aspects related to study abroad programs.

Key Responsibilities
• Customer Service – Oversees the main office email account. Responds accordingly and timely to emails that are received. Responsible for overseeing Zoom and/or Teams meetings with students and parents who have student account related questions. During peak times of the semester, this position will provide phone customer service as needed.
• Student Account Adjustments - Removes late fees and finance charges from student accounts; waives adjusts tuition once a student receives Residency; places credit on account to adjust balance owed once Non-Resident Tax Offset has been approved.
• Educational Assistance & Employee Fee Reductions – Responsible for reviewing the weekly EA/EFR report from Human Resources and adding the necessary credit to the student’s account.
• Graduate Assistantship Waivers – Responsible for reviewing daily/weekly HR report and applying the graduate assistantship waiver to qualifying student accounts.
• Student Health Insurance - Sends weekly enrollment file to Anthem for those students who have enrolled in the student health insurance option. First point of contact for student health insurance issues.
• Study Abroad - Acts as the primary point of contact for Study Abroad programs as it relates to tuition and fees; responsible for setting up the various program tuition and fee structures within Campus Solutions.

As with all positions, involvement with other duties and responsibilities may be expected in order to support the mission and priorities of the University of Missouri.

Salary

$18.00-$18.75 per hour

GGS: 007

University Title: Business Support Specialist II

Internal applicants can determine their university title by accessing the Talent Profile in myHR.

Shift

Shift - Monday-Friday; 8am - 5pm. Opportunities available for a hybrid or remote work environment. 40 hours per week

Minimum Qualifications

An Associate’s degree or an equivalent combination of education and experience and at least 2 years of experience from which comparable knowledge and skills can be acquired is necessary.

Preferred Qualifications

• Two years of experience in a position with comparable knowledge and skills; preferably working in a student accounts receivable office or another student services office within higher education.
• Two years of customer service experience, both in-person and/or over the phone. A bachelor’s degree may be substituted for two years of work experience.
• High energy/enthusiasm and ability to work in a flexible environment.
• Excellent written and verbal communication and presentation skills; ability to cater to a wide variety of audiences.

Knowledge, Skills, & Core Attributes
• Detail oriented, with the ability to handle multiple tasks at the same time
• Possesses conceptual knowledge of theories, practices and procedures within the Finance and Business function
• Applies general financial and/or business knowledge developed through education and experiences
• Exhibit a high personal standard of excellence, be an effective team player, and demonstrate inclusivity, civility, and respect for all.
• Operate with minimal guidance, be a dependable, self-directed learner who is flexible and adaptable to changing environments.
• Engage stakeholders and customers through effective written and oral communication.

Benefit Eligibility

This position is eligible for University benefits. The University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, and educational fee discounts. For additional information on University benefits, please visit the Faculty & Staff Benefits website at http://www.umsystem.edu/totalrewards/benefits

Diversity Commitment

The University of Missouri is fully committed to achieving the goal of a diverse and inclusive academic community of faculty, staff and students. We seek individuals who are committed to this goal and our core campus values of respect, responsibility, discovery and excellence.

Equal Employment Opportunity

Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, protected veteran status, or any other status protected by applicable state or federal law. This policy shall not be interpreted in such a manner as to violate the legal rights of religious organizations or the recruiting rights of military organizations associated with the Armed Forces or the Department of Homeland Security of the United States of America. For more information, call the Vice Chancellor of Human Resource Services/Affirmative Action officer at 573-882-4256.

To request ADA accommodations, please call the Disability Inclusion and ADA Compliance Manager at 573-884-7278.

EEO IS THE LAW

To read more about Equal Employment Opportunity (EEO) please use the following links:

• EEO is the Law English Version
• EEO is the Law Spanish Version
• EEO is the Law Chinese Version