Job no: 510145
Work type: Staff Full Time
Location: UMass Amherst
Department: Human Resources
Union: Non-Unit Non-Exempt
Categories: Human Resources

About UMass Amherst

UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts, and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region.

Job Summary

Under direct supervision of Manager of HR/Payroll Operations and functional oversight of the Commitment Accounting Lead, reviews and processes additional compensation forms for accuracy and adherence to established policies and procedures. Enters payroll tax information and payroll deductions into the HR Direct payroll system. Reviews and processes Online Education (CPE) appointments in collaboration with other campus departments. Provides functional support with processing and maintaining retroactive funding changes and other funding-related activities. Works with HR staff, departmental Personnel Coordinators and employees to promote an environment of 100% customer satisfaction.

Essential Functions

Human Resources Information Systems:

• Review and enter additional compensation forms in HR Direct in accordance with established policies and procedures.
• Enter payroll tax information and payroll deductions in HR Direct.
• Provide support in processing retroactive funding changes in HR Direct.
• Act as liaison between employees, departments and agencies as needed.
• Fill in for/or assist other HR Operations staff in their absence, during peak periods or as their workload deems it necessary.
• Keep current in knowledge of systems, technology, policies, practices, and organization structure.

Reporting:

• Run audit reports/queries and make appropriate changes to HR Direct.
• Deliver on service expectations in both quality and productivity.
• Provide day-to-day support to other team members; train and mentor new employees, and willingly support workload and back-up plans as needed.
• Assist in auditing Department Budget Tables.

Other Functions

• Provide support to other sections within Human Resources as needed.
• Perform other duties as assigned.

Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

• Equivalent of high school diploma.
• Previous customer service experience.
• Knowledge of HR policies, practices and systems.
• Proficient in Word and Excel.
• Strong verbal communication skills; ability to speak in front of others in a training environment.
• Strong problem-solving and listening skills, as well as the know-how to probe for more information and/or to recognize when an issue needs to be escalated.
• Ability to remain organized, prioritize work and take ownership for work in a fast-paced environment.
• Ability to handle multiple tasks while providing positive and professional experience to our customer(s).
• Adept at working with diverse community and with people at all levels of the organization.
• Able to deal appropriately with confidential and sensitive information.

Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

Experience with PeopleSoft.

Physical Demands/Working Conditions

Typical office environment.

Additional Details

Performs tasks in accordance with specified procedures and timelines. Exercises independent judgment in performance of daily tasks.

Work Schedule

Monday – Friday, 37.5 hours/week.

Salary Information

Grade 13

Special Instructions to Applicants

Please submit a resume, cover letter, and contact information three (3) professional references.

UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, or genetic information in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University. To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans. It is the policy of the UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.

Advertised: Sep 23 2021 Eastern Daylight Time
Applications close: Sep 30 2021 Eastern Daylight Time