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Customer Technical Support/Programmer

Employer
University of Vermont
Location
Burlington, VT

Job Details

Advertising/Posting Title:

Customer Technical Support/Programmer

Diversity Statement:

The University is especially interested in candidates who can contribute to the diversity and excellence of the institution. Applicants are encouraged to include in their cover letter information about how they will further this goal.

Posting Summary:

Serve as an Information Technology team member within Department of Psychiatry’s Research Center for Children, Youth, and Families (RCCYF). Fulfill a key role in the support and development of the ASEBA® software (aseba.org/software) family, designed to administer and score the leading social and behavioral assessments utilized by mental health care providers and researchers world-wide. Provide responsive technical support to ASEBA® software customers, and research, replicate, and document reported issues for resolution. Perform key maintenance and development / programming tasks for proprietary ASEBA® software and Web-based products. Focus on developing via highly-maintainable, scalable and secure software solutions. Collaborate with team members to gather requirements, design solutions, test and troubleshoot. Analyze and resolve errors by applying knowledge of system development, platform and infrastructure, and by working closely with senior software developers. Make sound judgments regarding application of technical solutions. Develop videos and content for ASEBA® customer support webpage. Respond to IT / data security questionnaires from prospective customers regarding ASEBA® software. Provide desktop support for RCCYF faculty and staff. Maintain and support customer service sales order system and online store, including laptops and servers, interfacing with vendor’s tech support for issues, upgrades and new releases. Write scripts to automate recurring tasks, such as backing up application files. Work in a creative, mission-driven programming environment under team lead, reporting to operations manager.

Minimum Qualifications (or equivalent combination of education and experience):

Bachelor’s degree in technology related field and one to three years’ related or specialized experience required. Demonstrated effective communication skills and customer service experience required. Advanced computer literacy required.

Desirable Qualifications:

Working knowledge of .NET, SQL, JavaScript, TypeScript, HTML and CSS desirable.

Other Information:

6 month probationary period is required.
This is an AFT-Vermont bargaining unit position.

Special Conditions:

Contingent on continued funding, Occasional overtime/weekend hours required, Bargaining unit position

FLSA:

Non-Exempt

Hiring Min (Represents full-time (12 months, 1.0 FTE) equivalent salary. Must be prorated for jobs less than 12 months or 1.0FTE (Salary/12 x # of months x FTE)):

35800.00

Payband Max (Represents full-time (12 months, 1.0 FTE) equivalent salary. Must be prorated for jobs less than 12 months or 1.0FTE (Salary/12 x # of months x FTE)):

68020.00

Staff Hiring Band:

Hiring salary budgeted at low end to mid pay band

Staff Union Code:

NU

Job Open Date:

06/29/2021

Open Until Filled:

No

Position Title:

Info Tech Assist/Programmr

Posting Number:

S2917PO

Department:

Psychiatry/55750

Position Number :

00024324

Employee FTE :

1.0

Employee Term :

12

Organization

Read our Diversity Profile UVM campus

The University of Vermont’s hilltop campus looks out across one of America’s most vibrant small cities to Lake Champlain and the Adirondack Mountains beyond. Here, students’ educational experience and activities are enriched by our location — from the energy and innovation of Burlington to the forests, farms, and independent spirit of Vermont.

UVM is a Public Ivy and top 100 research university of a perfect size, large enough to offer a breadth of ideas, resources, and opportunities, yet small enough to enable close faculty-student mentorship. With a commitment to undergraduate education, UVM professors — world-class researchers, scholars, and artists — bring their discoveries into the classroom and their students into the field.

You’ll find UVM faculty and students studying the effects of climate change aboard the Melosira, a research vessel and floating lab; testing new vaccines at the on-campus medical center; launching local start-ups; and working with refugees at Burlington community centers.

UVM doctorsSince 1791, the University of Vermont has worked to move humankind forward. The fifth oldest university in New England, UVM boasts a legacy of important firsts in education: the first college to declare public support of freedom of religion and the first to admit women and African-Americans to Phi Beta Kappa.

Today, the university continues to provide endless ways to explore the world, challenge ideas, and dig in on the most pressing issues of our time.

At a glance:

  • Founded in 1791, became a Land Grant university in 1862
  • Home to seven undergraduate schools and colleges, the Honors College, Graduate College, Larner College of Medicine, and Division of Continuing and Distance Education
  • Enrollment: 10,267 undergraduates, 1,462 graduate students, 461 medical students, 23 post-baccalaureate certificates, 892 non-degree students
  • 1,556 full- and part-time faculty
  • Offering 100+ bachelor’s degree programs, 50 master’s programs, 29 accelerated master’s programs, and 22 doctoral programs
  • 18 Division I athletic teams
  • “UVM” stands for Universitas Viridis Montis, Latin for University of the Green MountainsUVM prof

Our vision

To be among the nation’s premier small research universities, preeminent in our comprehensive commitment to liberal education, environment, health and public service.

Our mission

To create, evaluate, share and apply knowledge and to prepare students to be accountable leaders who will bring to their work dedication to the global community, a grasp of complexity, effective problem-solving and communication skills, and an enduring commitment to learning and ethical conduct. 

About Burlington:

UVM BurlingtonUVM’s hometown perennially appears on national rankings that laud its livability, access to nature and recreation (including the best skiing in the northeast), thriving food and music scene, rising identity as a technology and innovation hub, and its status as a top college town. City perks include an active pedestrian marketplace in the heart of downtown, 8 miles of waterfront along Lake Champlain featuring stunning sunsets over the Adirondacks beyond, and a 12-mile paved bike trail that runs along the lake. Burlington’s nickname, BTV, comes from the code for its airport, just 10 minutes from campus. With Montreal a 90-minute and Boston a 3.5-hour drive away, international and metropolitan culture are easily accessible for weekend adventures.

With a metro-area population of approximately 210,000, Burlington is Vermont’s largest city. In addition to UVM, large local employers include Global Foundries, GE Healthcare, Keurig Green Mountain, Dealer.com, Seventh Generation and Ben & Jerry’s Homemade. Vermont’s public K-12 schools are perennially ranked among the best in the nation.

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