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Assistant Dean for Crisis Management

Employer
University of North Carolina at Greensboro
Location
Greensboro, NC

View more

Administrative Jobs
Student Affairs, Counseling
Employment Type
Full Time
Institution Type
Four-Year Institution

Job Details

Position Number:

013918

Functional Title:

Assistant Dean for Crisis Management

Position Type:

Staff

Position Eclass:

EP - EHRA 12 mo leave earning

University Information:

UNC Greensboro, located in the Piedmont Triad region of North Carolina, is 1 of only 57 doctoral institutions recognized by the Carnegie Foundation for both higher research activity and community engagement. Founded in 1891 and one of the original three UNC System institutions, UNC Greensboro is one of the most diverse universities in the state with 20,000+ students, and 3,000+ faculty and staff members representing 90+ nationalities. With 17 Division I athletic teams, 85 undergraduate degrees in over 125 areas of study, as well as 74 master’s and 32 doctoral programs, UNC Greensboro is consistently recognized nationally among the top universities for academic excellence and value, with noted strengths in health and wellness, visual and performing arts, nursing, education, and more. For additional information, please visit uncg.edu and follow UNCG on Facebook, Twitter, and Instagram.

Primary Purpose of the Organizational Unit:

Join UNC Greensboro, one of the Top 30 Most Promising Places to Work in Student Affairs, as recognized by ACPA and Diverse. UNC Greensboro creates remarkable real-world impact, every day. With nearly 20,000 students and 3,000 faculty and staff, UNCG is the largest state university in North Carolina’s Piedmont Triad region, encompassing Greensboro, Winston-Salem, and High Point. We take pride in being a learner-centered public research university and in being a Minority Serving Institution. Under Chancellor Franklin Gilliam, UNCG has doubled Black faculty members, increased Latino faculty by 50%, and increased Asian faculty by 25%. The University of North Carolina Greensboro (UNCG) and the Division of Student Affairs are strongly committed to recruiting and retaining diverse students, staff, and faculty. The University and the division invest in its staff and administrators by supporting their active engagement in professional associations, affinity groups, professional service, and ongoing learning and development.

Learn about our commitment to our students and our Culture of Care that permeates everything we do by visiting sa.uncg.edu, and review our open positions at spartantalent.uncg.edu.

The mission of the Dean Students Office is to initiate learner-centered programs and services that foster a culture of care conducive to academic and personal development.

Position Summary:

The Assistant Dean of Students for the Dean of Students Office is a full-time, 12-month position within The Dean of Students Office, reporting directly to the Associate Dean of Students. The Assistant Dean is focused on the education and retention of students primarily by providing support and advocacy services for students, and consultation to faculty, staff, and parents/families. The role has two components. One is focused on crisis/mental health concerns and assisting students in crisis or distress to prioritize issues and bring UNCG and community resources to bear in order to maximize student success. The other component of advocacy is one of an “ombudsperson” who hears concerns, interprets policies and procedures, makes appropriate referrals, assists students and others with an understanding of an array of options, and weighing the consequences of a variety of decisions.

The Assistant Dean is a central part of UNCG’s efforts to create a welcoming and inclusive environment, with particular emphasis on student retention and success. This position serves as the case manager for students who have been in severe distress, students who have been the subject of a threat assessment, students experiencing homelessness and/or food insecurity, and reporting and responding parties involved in sexual misconduct and/or interpersonal violence situations. The Assistant Dean must have strict attention to detail without close supervision, working knowledge of mental health concerns, the ability to assess threatening behavior, and the skills to work effectively with a diverse group of individuals including law enforcement, community providers, faculty, staff, parents/families and students. Outreach and collaboration will be important components of this position working closely with campus partners such as the Counseling Center, UNCG Police Department, Housing and Residence Life, and other departments.

The Assistant Dean position utilizes counseling, training, organizational, and advocacy skills in working with students, families, faculty, and staff. The Assistant Dean works directly with diverse group of individuals at all levels of the institution and therefore must be able to work extremely well in cooperation with others. The Assistant Dean must have the ability to listen attentively, help individualist and prioritize options, identify campus and community resources, and balance a multitude of details. The Assistant Dean must continually balance the needs of the individual while upholding the policies and processes of the University while considering equity for all students. The Assistant dean must be able to deal effectively with emotionally charged situations and disruptive individuals and use professional and appropriate language and behavior to provide positive university experiences.

Minimum Qualifications:

Minimum requirements are a Master’s degree in student affairs, higher education counseling, or another appropriate field of graduate study and a minimum of four years of professional experience in a crisis management role providing support and advocacy for college students.

Preferred Qualifications:

Preferred qualifications include a candidate that has successfully served in an on-call crisis response capacity; experience with crisis intervention and case management in student affairs or in college or university setting; experience with Maxient software; and working knowledge of the Family Educational Rights and Privacy Act (FERPA); Clery Act, Title 11, Title IX, VAWA, and other applicable federal/state guidelines and laws that affect the practice of student support and advocacy.
The desired candidate will have an understanding of student learning and development; ability to achieve results in an environment of diversity and multiculturalism; and excellent interpersonal, communication, crisis response, and conflict management skills. A candidate must have the ability to balance multiple obligations in an efficient and effective way, remain professional and compassionate during emotionally charged situations, takes initiative in the workplace, and work as an integral member of a supportive team.
The Assistant Dean will be a member of a highly functioning team that includes graduate and undergraduate students. The ability to make difficult decisions while remaining positive in a fast-paced environment is crucial. The Assistant Dean must be able to commit to a philosophy of excellent service, compassion, and creative problem-solving.
Ideal candidates will have successfully served in an on-call crisis response capacity as well as an advocacy role for the campus community and have a documented record of initiating proactive strategies that enhance retention and contribute to a welcoming and inclusive environment.

Special Instructions to Applicants:

Applicants are required to upload the following documents with their electronic application:

  • Resume
  • Cover Letter
  • List of References

Applicants are required to upload a list of references of at least three (3) professional references that includes:
  • Name
  • Company Name
  • Type of reference (Professional, Supervisor, Colleague, Academic or Personal). One (1) of those references will need to be a current or previous supervisor.
  • Email Address
  • Contact Phone Number

Applications are not successfully submitted until an online confirmation number has been received at the end of the application process.

Recruitment Range:

$46,190 - $50,000

Org #-Department:

Student Affairs - 44501

Job Open Date:

09/01/2021

For Best Consideration Date:

09/16/2021

Open Until Filled:

Yes

FTE:

1.000

Type of Appointment:

Permanent

Number of Months per Year:

12

FLSA:

Exempt

Percentage Of Time:

40%

Key Responsibility:

Advocacy

Essential Tasks:

The Assistant Dean is focused on the education and retention of students primarily by providing support and advocacy services for students, and consultation to faculty, staff, and parents/families. This role is focused on crisis/mental health concerns and assisting students in crisis or distress to prioritize issues and bring UNCG and community resources to bear in order to maximize student success. In another component of advocacy is an “ombudsperson” hearing concerns, interpreting policies and procedures, making appropriate referrals, assisting students and others with the understanding of an array of options, and weighing the consequences of a variety of decisions. Serve as the designated proxy for leading weekly CARE Team meetings and is responsible for collecting and reporting crisis management data on referrals, student demographics, overall case demographics, and quality of support delivery to identify trends, conduct quality assurance. Refine and create a new delivery system for UNCG Cares presentations. Ensure data is up to date in the presentation.

Percentage Of Time:

15%

Key Responsibility:

Student Retention

Essential Tasks:

The Assistant Dean creates a welcoming and inclusive environment, with particular emphasis on student retention and success. This position serves as the case manager for students who have been in severe distress, students who have been the subject of a threat assessment, and students who have been hospitalized for mental health concerns. This position also interacts with and refers students experiencing homelessness and/or food insecurity, and reporting and responding parties involved in sexual misconduct and/or interpersonal violence situations. Refine training and support services, and provide detailed reporting on how student’s involvement in the crisis management process contributes to better outcomes, including retention and GPA.

Percentage Of Time:

20%

Key Responsibility:

Collaboration

Essential Tasks:

The Assistant Dean must have strict attention to detail without close supervision, working knowledge of mental health concerns, the ability to assess threatening behavior, and the skills to work effectively with a diverse group of individuals including law enforcement, community providers, faculty, staff, parents/families, and students. Outreach and collaboration are important components of this position working closely with campus partners such as the Counseling Center, UNCG Police Department, Housing and Residence Life, and other departments. Serve on university committees that prioritize the student experience, and provide expertise on challenges faced by students. Create and implement an efficient Crisis Management workflow/ touchpoint (Calls, continuity of care, email communications, and electronic meetings) between campus and community partners to improve student wellbeing outcomes. Initiate a collaborative partnership with the Social Work Dept. That led to a graduate intern’s supervision to assist with crisis management caseload. This effort has added another lever of outreach and continuation of the culture of care support to students participating in the CM process. Oversee the training program for (4) four graduate students. Work in partnership with the Counseling Center case manager to provide students with a list of community providers that meet their individualized needs, are accessible, and provide services at a reasonable fee given students’ financial resources.

Percentage Of Time:

25%

Key Responsibility:

Student Counseling

Essential Tasks:

This role utilizes counseling and organizational training, as well as advocacy skills in working with students, families, faculty, and staff. This position works effectively in emotionally charged situations using professional and appropriate language, and behavior to provide positive university experiences. The Assistant Dean uses their ability to listen attentively, help individuals prioritize options, identify campus and community resources, and balance a multitude of details while upholding the policies and processes of the University, considering equity for all students. Manage the increasing number of crisis management cases and develop formalized case review protocols to determine and document the need to keep a case active, engage in case monitoring, or move cases to inactive. Conduct follow-up contact and or appointments based on the student’s crisis management plans designed to address presenting and ongoing concerns and assist the student in reducing barriers to success. Also, problem-solve about any obstacles (cost, transportation, time) that may arise. Implement an objective risk rubric to assess a student’s crisis management referral and engage in ongoing assessment throughout a case, appropriately documenting the continuing risk and any subsequent changes in student crisis management plan with campus and or community partners. Furthermore, offer guidance to, and collaborate with, campus and community partners who are engaged in providing students support services to ensure continuity of care and reduce siloed information.

Physical Effort:

Hand Movement-Repetitive Motions - O, Hand Movement-Grasping - O, Holding - O, Finger Dexterity - F, Vision-Skilled Trades - O, Reading - F, Writing - F, Eye-hand coordination - F, Hearing - F, Talking - F, Standing - O, Sitting - F, Walking - O, Lifting-0-30 lbs. - R

Work Environment:

Inside - F, Outside - O

Organization

UNCG at a Glance

Founded in 1891, The University of North Carolina at Greensboro is the largest and most diverse state university in the Piedmont Triad. Standing apart from other universities, the UNCG community is joined together by a shared value: We define excellence not only by the people we attract, but by the meaningful contributions they make. 

With more than 19,400 students and 2,500 faculty and staff, UNCG is the largest state university in the Piedmont Triad and has an annual economic impact of more than $1 billion. The campus has grown to include 30 residence halls and 30 academic buildings on 210 acres.

UNCG takes pride in being a learner-centered public research university. The College of Arts & Sciences and seven professional schools offer 79 undergraduate majors, 65 master's programs and 30 doctoral programs.

The university holds two classifications from the Carnegie Foundation for the Advancement of Teaching, as a “research university with high research activity” and for “community engagement” in curriculum, outreach and partnerships. More than $35 million in grants and contracts for research and creative activity are awarded to faculty members annually. Among the most prominent of UNCG's research initiatives are the Gateway University Research Park and the Joint School of Nanoscience and Nanoengineering. Both are partnerships with North Carolina Agricultural and Technical State University.

Globalization of the curriculum has expanded opportunities for international education, through new programs such as the UNC Exchange Program and the Lloyd International Honors College. In addition, innovative signature programs such as Building Entrepreneurial Learning for Life (BELL), Communication Across the Curriculum, Undergraduate Research and Freshman Seminars enhance the student experience.

As a cultural leader, UNCG offers concerts, lectures, dance and theater performances, exhibitions at the internationally known Weatherspoon Art Museum and readings by nationally known authors. In athletics, Spartan teams compete in nine women's and nine men's sports in Division I of the National Collegiate Athletic Association. With ethnic minority students making up 26 percent of the student body, UNCG is the most diverse of the UNC system's historically white campuses.

Although much has changed, some things remain the same. The university motto — “Service” — continues to be a guiding principle put into practice through all aspects of university life.

UNCG Schools and College of Arts & Sciences

The University's Academic Affairs Division consists of seven academic schools, the College of Arts & Sciences, the Graduate School and the Lloyd International Honors College. The names below are the ones currently in use. In some cases, the names have changed since the academic units were founded. The schools and their dates of establishment are: Graduate School 1921-22;College of Arts & Sciences 1969, Lloyd International Honors College 2005, Joint School of Nanoscience & Nanoengineering 2007, Joseph M. Bryan School of Business & Economics 1969, School of Education 1921, School of Health and Human Sciences 2011, School of Music, Theatre and Dance 2010, and School of Nursing 1966.

Achievements & Accolades

UNCG is garnering national attention and awards for its challenging academic programs, supportive environment and engaged community. Take a look at some of our latest accomplishments and meaningful contributions on campus, in the community and around the globe. Curious about more accolades, achievements, our student body, faculty and staff excellence and other signs of our success? Find out more at UNCG Now: http://newsandfeatures.uncg.edu/

Challenging Academic Programs

U.S. News & World Report ranked three UNCG online programs among the best in the nation in the 2015 list of Best Online Programs.

UNCG’s slate of online programs has earned a top 10 ranking for affordability from BestColleges.com.

The graduate program in the Department of Human Development and Family Studies has earned a Top 10 ranking by the The HDFS Report.

Supportive Environment

UNCG is a Military Friendly School for the fourth straight year, putting it in the top 15 percent of colleges and universities nationwide that are doing the most to support veterans and ensure their success.

UNCG is ranked among the best colleges for your money nationwide by College Factual, a new site that guides students through the college selection process.

The Education Trust singles out UNCG among the nation’s universities for its success at closing the gap in graduation rates between black and white students.

Engaged Community

For the fifth year in a row, UNCG has earned the “Tree Campus USA” designation for promoting healthy trees and encouraging the spirit of conservation. 

UNCG’s innovative dynamic mailbox system has been honored as one of University Business Magazine’s Models of Efficiency.

For the eighth consecutive year, UNCG is highlighted on Washington Monthly’s list of American universities that contribute most to the public good.

Careers at UNCG

UNCG is committed to the creation of an inclusive, collaborative and responsive university by attracting, retaining and developing a diverse community of talented individuals in support of the university's mission.

Company info
Website
Telephone
336-334-5009
Location
723 Kenilworth Street
Greensboro
NC
27402
US

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