This position acts as a dedicated single point of contact for all key, lock, and card access-related functions in Facilities. This position has the overall responsibility for all administrative functions for this program area. Program functions include key and lock control, card access management, other specialist access control programs, record-keeping, and reporting.

This position administrates and monitors policy compliance for Facilities, mainly with regard to the campus Key and Lock Policy and decentralized electronic door access policies.

This is technical program support position involves work that includes the application of the basic principles and practices of the door hardware, locksmith, and electronic access control disciplines and application of technical knowledge to decision-making processes on a daily basis.

• Three years or more of advanced clerical or para-professional work which include the collection, reporting, compilation, and presentation of program data and related information.
• Three years of customer service experience in a call center/help desk or similar environment.
• A minimum of two years of experience working with relational database driven software and electronic record-keeping or accounting operations.
• Electronic record-keeping experience
• Ability to communicate effectively with University officials, students, faculty, staff, and contracted vendors. Requires a high degree of competency in both verbal and written communication.
• Knowledge of basic PC hardware and software. An understanding and proven capability to use a PC with demonstrated abilities to perform common application tasks and some developmental tasks (report generation, spreadsheet development, basic database modification and development).
• Demonstrated understanding of core customer service concepts, strategies, and quality management philosophies.
• Ability to successfully work in a stressful, high volume environment with constantly changing priorities

• Associates Degree in Business, Analytics, Public Administration, or similar relevant degree program. (May be substituted for two years of experience)
• One or more years’ experience working with Electronic Access Controls Systems.
• One or more years’ experience working in a Facilities environment.
• One or more years’ experience working with computerized maintenance management systems.
• Prior work experience in the locksmith or electronic access controls industry.
• Formal continuing education in within the last 3 years.
• Experience working with blueprints, technical schematics, or specifications.
• Experience developing standard operating procedures or writing policy documents.

Applications & Resumes will be accepted until position is filled, however; to ensure full consideration, application materials should be received no later than close of business December 13, 2021.

The anticipated starting salary range for this position is $39,902, per the AFSCME CBA.

All applications for this position must be submitted via our online application/resume system ONLY. Please do not fax, mail, or e-mail any documentation.

Successful interview, reference checks, background clearances (PA Criminal, Child Abuse Clearance & FBI Clearance), and demonstration of ability are requisite qualifications for all positions.

The University is very interested in hiring employees who have had extensive experience with diverse populations.

Kutztown University is an AA/EOE/member of the PA State System of Higher Education and actively solicits applications from women and minority candidates.

Non-Discrimination Statement
Kutztown University does not discriminate in employment or educational opportunities on the basis of sex, race, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity, or veteran status. To discuss a complaint of discrimination, please contact the University's Title IX Coordinator located in the Office of Social Equity, Old Main A-Wing, Room 02, by phone at 610-683-4700 or by e-mail at pena@kutztown.edu or the Office for Civil Rights located in the Lyndon Baines Johnson Department of Education Bldg., 400 Maryland Avenue, SW, Washington, DC 20202-1100, by phone at 800-421-3481 (TDD: 800-877-8339), by fax at 202-453-6012, or by e-mail at OCR@ed.gov.