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SOAR Program Case Manager (Special Programs Coordinator), 2 Openings Available

Northern Essex Community College
Haverhill, MA

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Job Details

Category:: Professional
Department:: SOAR Program Success Grant
Locations:: Haverhill, MA
Posted:: Sep 2, 2021
Closes:: Oct 10, 2021 - 11:59 PM EDT
Type:: Full-time
Ref. No.:: 237607
Position ID:: 136255

Job Description:

SOAR Program Case Manager (Special Programs Coordinator) 2 Openings Available; Student Development; MCCC/MTA Unit Professional Position; 37.5 hours per week; Pay grade 4; This is a grant funded position currently funded through June 30, 2022. This position may require some evening and weekend hours

Search extended on 9/27/21

Position Summary:

The SOAR program is a new, grant-funded, high impact cohort-based program that provides students with opportunities for academic success, career development, identity development, and leadership development. The Soar Program is funded through the SUCCESS fund initiative, coordinated and funded through the Mass. Association of Community Colleges and the Mass. Department of Higher Education.

The ­­­SOAR Program Case Manager is responsible for holistically assisting program participants with all aspects of college procedures, programs and services pertaining to enrollment, retention and student success. This position assists and connects program participants with essential resources such as academic advising, tutoring, academic coaching, financial literacy tools including financial aid resources, career services, counseling, disability services, faculty advising, student life activities and community resources. The Case Manager will work with program participants to help them acclimate to the college culture and assess and triage student challenges and barriers to success. The Case Manager also develops and implements events and workshops for participants geared toward student success and leadership development. The ideal candidate will join a vibrant and inclusive educational community, and have the desire and ability to work with a diverse population.


Reporting to the Assistant Director of the SOAR Program, the SOAR Program Case Manager will be responsible for but not limited to:

  1. Provide information, assistance and guidance to current and prospective program participants regarding college programs, financial services, program intake processes, student support services, and advising processes such as course registration and transfer.
  2. Assists in implement a case management model to provide holistic support services to program participants.
  3. Responsible for accurately responding to inquiries about the Success Funding from students, staff and the community in a courteous and professional manner through telephone, email, social media, and/or personal communication and schedule appointments as appropriate.
  4. Offer program participants solutions to overcome barriers to retention and/or registration.
  5. Initiate the process of career and academic planning by collaborating with the program Academic and Transfer Advisor and professional advisors in the Academic Centers and Student Success HUB Advising
  6. Process tasks associated with intake applications, advising process, financial aid applications, verifications, reports, and other forms.
  7. Assist with the development and implementation of a peer mentor program for program participants.
  8. Promote the use of student portal by guiding program participants through its various uses such as registration, payments, financial aid tracking status and student academic statuses;
  9. Work in consultation with the SOAR ambassadors to provide outreach and support services for program participants.
  10. Resolve participant challenges by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions to aid with persistence; escalating unresolved problems.
  11. Serve as a liaison to faculty, staff, and community members in response to program participants.
  12. Develop, assess and facilitate co-curricular programming including leadership, social, and educational programs
  13. Collaborate with all departments to ensure a seamless placement and support process for all program participants.
  14. Assist in implementing retention activities such as emailing or making phone calls to current or prospective students, collecting or reviewing data to inform retention strategies.
  15. Maintain files and records
  16. Actively use student success management systems such as Banner, Navigate, Zogotech, etc.
  17. Anticipate and meet all program participant needs accurately, professionally and with a commitment to customer satisfaction.
  18. Responsible for working cross-functionally with other teams, building customer relationships, and other special projects, as necessary.
  19. Performs other duties as assigned

The Classification Specification is available at: Programs Coordinator - HB 1112.doc



  • Bachelor's degree in a related field; with three (3) years experience and/or training involving area of assignment, which may include college registration, academic advisement, career development, career experience, training, program/project management or administrative work in academic environment/ or an equivalent combination of education, training or experience.
  • Strong analytical skills and the ability to assess and negotiate complex, highly sensitive situations
  • Experience successfully planning, executing and evaluating programs and initiatives.
  • Excellent written and verbal communication skills required.
  • Commitment to providing excellent customer service.
  • Creative problem-solving abilities.


  • Master's Degree in Student Affairs or related field
  • Banner Student Information Systems experience preferred.
  • Experience working in community college.
  • Bilingual or Bicultural (Spanish and English).
  • Experience working with and supporting a culturally diverse population.

Additional Information:

SALARY: Anticipated salary range is $52,754.00.00 to $60,478.00 annually with complete fringe benefit package. Complete fringe benefit package including competitive health insurance, dental insurance, basic life insurance, long-term disability insurance, paid sick, vacation and personal leave, educational benefits for employee/spouse/dependents, and excellent retirement benefits. Actual salary calculated in compliance with MCCC/MTA classification system. Transcripts will be required at the time of hire.


Application Instructions:

TO APPLY: To be considered for this position you must submit a cover letter & resume online.

DEADLINE: October 10, 2021

Northern Essex Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, creed, religion, color, gender, gender identity, sexual orientation, age, disability, genetic information, maternity leave, military service and national origin and any other protected class in its education programs and activities as required by Title IX of the Educational Amendments of 1972, the American with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statues and college policies. The College prohibits sexual harassment, including sexual violence. The following person has been designated to handle inquiries regarding Americans with Disabilities Act, the Rehabilitation Act and related statutes and regulations, Affirmative Action, non-discrimination policies, and Title IX compliance/sexual harassment: Assistant Director of Human Resources, Elizabete Trelegan B-219,978-556-3928/ [email protected] Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the College's Affirmative Action Officer/Title IX Coordinator, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.
Prospective employees are encouraged to review the College's Annual Security Report (ASR), in compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, which can be found on the disclosure page of the College's website at:


Northern Essex Community College, with campuses in Haverhill

and Lawrence, Massachusetts, was designated as New England’s

first Hispanic Serving Institution in 2001. We serve approximately

5,000 students each semester in the beautiful, historic Merrimack

Valley region of northeast Massachusetts.

Our suburban Haverhill campus sits on over a hundred pastoral

acres near Kenoza Lake and features the David Hartleb Technology

Center, the award-winning Behrakis Student One-Stop Center,

and more than $20 million in recent classroom and student area


Our urban Lawrence campus is centered around the new, stateof-

the-art $27 million El Hefni Health and Technology Center, as

well as the recently renovated Dimitry classroom building, the

Haffner-Fournier Education Center, and “The Hub,” home to our

“Communiversity” partnerships and Revolving Test Kitchen for

aspiring restauranteurs.

NECC has also recently completed construction of the Lupoli

Family Hospitality and Culinary Arts Institute at the The Heights

in downtown Haverhill, manages the MassHire Merrimack Valley

Career Centers, and, through our NECC Police Academy, has

become one of the largest providers of police education and

training in Massachusetts.

Both campuses are a short drive to Boston and to the beaches and

state parks along the coast and to nearby mountains, lakes, and ski

resorts in Maine and New Hampshire.

NECC is a college with an organizational culture that prizes

initiative and innovation, and seeks to identify and develop the

strengths in students, faculty, staff, and programs in order to grow

and improve. We are also committed to using evidence to guide

our planning and decision-making, and to closing equity gaps in

student success, wherever they exist.

These values are reflected in our Equity Imperative, the most

important of our strategic plan goals; in the creation of our new

Center for Equity and Social Justice; in decade-long affiliation

as a leader college with Achieving the Dream; in our work using

Appreciative Inquiry for planning; and in the recent successful

completion of our ten-year NECHE comprehensive self-evaluation

for accreditation.

NECC offers comprehensive programs of study leading to an

associate in arts degree, an associate in science degree, an

associate in applied science degree and certificates of program

completion. Students can select from over 60 different academic

programs of study and a wide array of non-credit corporate and

community education offerings.

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