Job Title: Career Coach
Location: Green Bay
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 602367
Qualifications

Department: College Advancement
FLSA Status: Exempt
Salary Grade: B

Reports To: Manager, Recruitment
Amount of Travel Required: 3-4 days per week; position located within high schools

Position #: 03100102

Positions Supervised: None

LOCATION: Green Bay Campus

STANDARD HOURS: 40 hours per week. Typical hours Monday - Friday 8:00 am -4:30 pm; Flexibility required to include other evening and/or weekend hours as necessary.

MINIMUM SALARY: $55,816/year

*Current benefit eligible employees will be placed within the pay range based on their current rate/range.

Required online application available on website: www.nwtc.edu/jobs

The College is seeking to attract ethnically diverse instructors and staff who can inspire our increasingly diverse student population. We believe every member on our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design, and deliver solutions. We value the ability to serve students from a broad range of cultural heritages, socioeconomic backgrounds, genders, abilities, and orientations. Therefore, we seek applicants who demonstrate they understand the benefits of diversity in a higher education community. Consideration will be given to equity-minded individuals committed to collaborating with faculty, staff, administration, students, and community partners who are also committed to closing equity gaps.

POSITION SUMMARY

The primary responsibility of the role is to assist high school students as they explore careers, develop their career and higher education path, and promote NWTC as a college of choice. The position will develop 1:1 relationships with prospective students by assisting and guiding them throughout the application and enrollment process to ensure the student successfully transitions to post-secondary education.

(NWTC will not provide any commission, bonus, or other incentive payment based in any part, directly or indirectly, upon success in securing enrollments or awarding of federal financial aid, to any person or entity engaged in any student recruitment or admissions activity or in making decisions regarding the award of Title IV funds.)

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

Use career coaching, and relationship building approaches to explore career and educational goals with prospective students. Increase college and career readiness and match students with appropriate dual credit pathways, post-secondary programs, and transfer opportunities.

• Plan, develop, and coordinate recruitment and sales events and activities for high schools, middle schools, parents, counselors, educators, and adults in various targeted markets, to generate FTE growth.
• Act as the ‘face’ of NWTC by creating and conducting group presentations to promote the college within high schools at events and in classrooms. Speak publicly at events promoting NWTC pathways, on-campus events, and programs to audiences of all sizes.
• Collaborate with Enrollment Services to review, analyze, and act on admission and enrollment data to ensure students are enrolled in the appropriate program and courses, i.e., pre-program to program status, closing student records, etc.
• Act as the primary student resource for the K12 market when completing the application to enrollment process.
• Utilize CRM system to maintain record of customer interactions recording details of inquiries, comments, and actions taken.
• Use data to develop strategic follow up communication plans with prospective students and measure quarterly FTE conversion rates.
• Conduct strategic planning and develop new and innovative recruitment activities for all target markets, in alignment with the overall strategic goals of the College
• Lead individual and group tours to promote NWTC to prospective students, families, and community members.

POSITION QUALIFICATIONS

Competency Statement(s)

• Values - Demonstrate behaviors and action that support the College’s values - Customer Focus, Everyone Has Worth, Passion and Inspiration, Collaboration, Emotional Intelligence, Results and Accountability, Valuing Talent and Well Being, and Ethics.
• Student Success – Demonstrate behaviors and actions that support student recruitment, retention, and student success initiatives.
• Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
• Analytical Skills – Use thinking and reasoning to solve a problem.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Creative – Think in such a way as to produce a new concept or idea.
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Goal Oriented - Focus on a goal and obtain a pre-determined result.
• Judgment – Formulate a sound decision using the available information.
• Persuasive – Influence others to change position or to adopt a specific point of view.
• Presentation Skills – Effectively present information publicly.
• Problem Solving – Find a solution for or to deal proactively with work related problems.
• Relationship Building – Effectively build relationships with customers and co-workers.

SKILLS & ABILITIES

Education: Bachelor’s Degree in Marketing, Communications, Education, or related field.

Position will be required to obtain Career Development Facilitator certification within 18 months of receiving position.

Experience: Minimum of two years’ experience in marketing or customer relations fields. Experience in secondary and postsecondary educational setting preferred.

**An equivalent combination of education and work experience may be considered.

Computer Skills

Proficient in Microsoft Office. Ability to maintain electronic records in database management system.

Other Requirements

Ability to speak to large groups and general knowledge of technical college programs, admissions and recruiting techniques.

Must hold a valid driver’s license and be insurable under the District’s standard insurance policy terms.

PHYSICAL DEMANDS

Physical Demands

Lift/Carry

Stand

C (Constantly)

Walk

F (Frequently)

Sit

O (Occasionally)

Handling / Fingering

F (Frequently)

Reach Outward

O (Occasionally)

Reach Above Shoulder

O (Occasionally)

Climb

O (Occasionally)

Crawl

O (Occasionally)

Squat or Kneel

O (Occasionally)

Bend

F (Frequently)

10 lbs or less

F (Frequently)

11-20 lbs

F (Frequently)

21-50 lbs

F (Frequently)

51-100 lbs

O (Occasionally)

Over 100 lbs

O (Occasionally)

Push/Pull

12 lbs or less

F (Frequently)

13-25 lbs

F (Frequently)

26-40 lbs

F (Frequently)

41-100 lbs

O (Occasionally)

N (Not Applicable)

Activity is not applicable to this occupation.

O (Occasionally)

Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

F (Frequently)

Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)

C (Constantly)

Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

The College has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the College reserves the right to change this job description and/or assign tasks for the employee to perform, as the College may deem appropriate.

NWTC does not discriminate on the basis of age, race, color, disability, sex, gender, sexual orientation, gender identity, national origin, or other protected classes. Inquiries regarding the College’s nondiscrimination policies may be directed to the Chief Officer for Diversity, Equity, and Inclusion at (920) 498-6826 or equity@nwtc.edu.