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Benefits Analyst, Intermediate

Northern Arizona University
Human Resources

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Institutional & Business Affairs, Human Resources & Employee Development
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Job Details

Job Title: Benefits Analyst, Intermediate
Location: Human Resources
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 605650
Workplace Culture

NAU is a community devoted to student success and sustained by an unshakable commitment to our shared mission, vision, and values. We—faculty, staff, and administrators—thrive by combining our efforts and working side by side to further NAU’s culture of excellence.

Core Values One NAU side by side Student Centered | Integrity | Diversity | Service | Discovery | Excellence Northern Arizona University

Immigration Suppt/Sponsorship

NAU will not provide any U.S. immigration support or sponsorship for this position.

Job Description
Administers employee benefits programs including health, dental, life, disability, retirement, time-off, tuition reduction and workers’ compensation to ensure employee coverage. Educates employees on plans and options, supporting an understanding of programs along with their seamless implementation. Manages and updates employee data in human resources information system, ensuring accurate enrollment of employees in benefit coverage.

30% - Liaison with vendors and state entities, providing appropriate employee data, working to resolve employee/vendor/state problems, and maintaining cooperative NAU/vendor/state relationships. Transfers data files to vendors. Resolves eligibility file errors.

20% - Perform data input into a computerized human resources information system (PeopleSoft) to establish and update employee records and benefits information. Process daily event maintenance in Benefits Administration function of PeopleSoft; evaluate and correct errors. Manage and process new hire enrollments and qualified life event changes. Process various payroll reports to ensure payroll is closed in a timely manner with accurate data.Resolve enrollment issues in PeopleSoft. Update benefit set up tables in PeopleSoft.

25% - Provide customer service, general benefits education, and problem resolution for a broad range of benefits issues. Provide general counsel to employees on benefits programs. Conduct data analysis and research in the customer service function and in resolution of problems. Provide formal and informal presentations including orientation about benefit programs as needed/requested by supervisor. Assist with special events such as open enrollments and benefit fairs. Coordinate with other university departments on benefits-related issues and events.

Draft written materials as needed, including information for newsletters, presentations, employee and retiree correspondence, web pages, and training materials for review and publication.

20% - Assignments occasionally include special projects focused on data cleanup, records retention, process improvement, compliance with laws and regulations, policy changes, and committee assignments. Oversee the administration of COBRA enrollment and related correspondence. Oversee the administration of Retiree Life Insurance Invoicing and Payments. Prepare reports to management on benefits-related topics. Lead the work of student workers, student interns, or other personnel, as needed. Manage the online Employee Tuition Reduction Program requests process.

5% - Other duties as assigned

Minimum Qualifications
  • Associate degree in related field.
  • Minimum 2 years of relevant experience.
  • A combination of related education, experience, and training may be used as an equivalent to the above Minimum Requirements

Preferred Qualifications
  • Bachelor’s degree in related field.
  • Exposure to human resources practices, policies and procedures.
  • Proficient in Microsoft Office, in particular Outlook, Word and Excel
  • Experience with PeopleSoft, Lawson or another Human Resource Information System
  • Experience in creating and conducting presentations.

Knowledge, Skills, & Abilities


  • Knowledge of state and federal regulations governing benefits.
  • Intermediate knowledge of benefits tools, procedures, processes, policies, and concepts; such as health, dental, vision, retirement, and other benefit plans.


  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Above average proficiency in benefits tools, such as human resources information systems.


  • Analyzes non-routine situations and anticipate issues.
  • Has problem solving, organizational, and analytical capabilities.
  • Balances competing priorities.
  • Communicates effectively.
  • Promotes a diverse, inclusive environment.

Background Information

COVID-19 Vaccination Requirements - Under the recent executive order issued by President Biden requiring all employees of federal contractors to receive COVID-19 vaccinations, NAU expects all employees, including new hires, to be vaccinated unless they have an approved medical or religious accommodation. Proof of vaccination will be required by December 8, 2021. For questions about vaccines and medical or religious accommodations, please visit FAQs for Employee Vaccination Requirement.

This position has been identified as a safety/security sensitive position. Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following: a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting.

If you are applying for a job that requires a CDL, you will be required to register with the Federal Motor Carrier Safety Administration Drug & Alcohol Clearinghouse and adhere to the clearinghouse requirements.

Additionally, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States.

Finally, each year Northern Arizona University releases an Annual Security Report. The report is a result of a federal law known as the Clery Act. The report includes Clery reportable crime statistics for the three most recent completed calendar years and discloses procedures, practices and programs NAU uses to keep students and employees safe including how to report crimes or other emergencies occurring on campus. In addition, the Fire Safety Report is combined with the Annual Security Report for the NAU Flagstaff Mountain Campus as this campus has on-campus student housing. This report discloses fire safety policies and procedures related to on-campus student housing and statistics for fires that occurred in those facilities.

If you would like a free paper copy of the report, please contact the NAUPD Records Department at (928) 523-8884 or by visiting the department at 525 E. Pine Knoll Drive in Flagstaff.


Salary begins at $41,421. Annual salary commensurate with candidate's qualifications and related experience.

FLSA Status

This position is non-exempt under the Fair Labor Standards Act (FLSA). The incumbent is eligible for overtime pay or compensatory time according to University policy. Further, the employee must submit timesheets that accurately reflect all hours worked.


This is a Classified Staff (CLS) position. NAU offers an excellent benefit package including generous health, dental and vision insurance; participation in the Arizona State Retirement System; paid vacation and 10 holidays per year; and tuition reduction for employees and qualified dependents. More information on benefits at NAU is available on the Human Resources benefits website. Classified Staff employees are in a probationary status for their first six months at NAU.

NAU is a tobacco and smoke-free campus.

Employees offered a position will be eligible for state health plans (including NAU's BCBS Plan). New employees are eligible for benefits on the first day of the pay period following their enrollment, after their employment date. Employees will have 31 days from their start date to enroll in benefits. Additionally, new employees will begin participating in the Arizona State Retirement System, and the long-term disability coverage that accompanies it, on the first of the pay period following 6 months after the new employee's start date.

Learning and Development

Your career at Northern Arizona University includes the opportunity for professional development. New employee on-boarding training includes courses to be completed within the first 30 days. If your position includes the supervision of a benefit-eligible employee, we offer the NAU Supervisors Academy for you to complete within your first 2 years.

Application Deadline

Applications received by October 8, 2021 will be given full consideration. Applications received after that date may be considered until the position is filled.

How to Apply

To apply for this position, please click on the "Apply" button on this page. You must submit your application by clicking on the "Submit" button by midnight of the application deadline. If you need assistance completing your application there are instructions available on the Human Resources website or in person in the Human Resources Department located in Building 91 on the NAU Campus - on the corner of Beaver and DuPont Streets.

If you are an individual with a disability and need reasonable accommodation to participate in the hiring process please contact the Office of Equity and Access at: 928-523-3312/TDD - 928-523-1006 or PO Box 4083, Flagstaff AZ 86011.

Equal Employment Opportunity

Northern Arizona University is a committed Equal Opportunity/Affirmative Action Institution. Women, minorities, veterans and individuals with disabilities are encouraged to apply. NAU is responsive to the needs of dual career couples.

EEO is the Law Poster and Supplements

NAU is an Employer of National Service. AmeriCorps, Peace Corps, and other National Service alumni are encouraged to apply.


Northern Arizona University (NAU) is a public university offering undergraduate, graduate, and professional degrees of high quality and societal value.  Students are at the center of the NAU experience, which is guided by a dedicated and distinguished faculty committed to teaching, individual engagement, and research excellence.

Our educational programs are designed to prepare our students for personal and professional success after graduation.

Whether they earn their degrees at our historic Flagstaff campus, regionally throughout Arizona, or online, we prepare our students to achieve their human potential in ways that serve the state, the region, the nation, and the world.

If you can see yourself as part of a university community dedicated to its students and their success, NAU might be the right fit for you.

Find Us
PO Box 4113 Flagstaff, AZ 86011
United States
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