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Student Counselor Bursar

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Job Details

TITLE: Student Counselor                                                                                                                          

DEPARTMENT: Bursar Office                                                      

REPORTS TO: Bursar

EFFECTIVE DATE: TBD

EMPLOYMENT STATUS: Full-time        

EMPLOYMENT CLASSIFICATION: Non-exempt                          

                             

PRINCIPAL PURPOSE OF JOB:  

Reports directly to the Bursar.  Communicates and interacts with customers to provide effective customer service in response to inquiries and/or complaints regarding student accounts and related issues, including analyzing accounts, determining and initiating appropriate follow-up actions, and appropriately responding to customers. 

 

 

ESSENTIAL JOB FUNCTIONS:

  • Communicate and interact with customers including students and their parents to provide effective customer service. Receiving, researching, and appropriately responding to inquiries and/or complaints regarding their student account 
  • Maintain knowledge of current and changing federal regulations regarding Title IV funds, and the student lending environment; communicate relevant information to other staff members on a regular basis. 
  • Work with students to resolve issues with outstanding accounts and maintain records and statistics regarding student accounts. 
  • Assist with the collection efforts for our institutional loans, working with borrows to reduce the number of past due accounts and to minimize the University's bad debt expense. 
  • Maintain student account documentation to assist agencies in the collection of outstanding accounts, including students who have graduated or withdrawn from the University. 
  • Receive, analyze and respond to the incoming documents regarding student accounts; identify patterns and trends of problems related to accounts, notifying and/or referring to supervisor as appropriate. 
  • Process various account documents including, but not limited to, promissory notes, deferment requests, and exit interviews. Ensure actions are in accordance with established guidelines. Assist in the preparation of special accounting reports for administrative utilization. 
  • Perform cashier functions. 
  • Maintain familiarity with the policies and procedures of departments, schools, and/or programs in order to provide information concerning accounts. 
  • Perform other related duties incidental to the work described herein. 
  • Performs miscellaneous job-related duties.
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    OTHER DUTIES: Perform other duties as assigned.

     

    QUALIFICATIONS:

  • Work requires communication and analytical skills generally acquired through completion of a four-year degree or commensurate experience. 
  • Prefer a degree in accounting or finance. 
  • Work requires one or two years of related experience of a progressively responsible nature to acquire demonstrated customer service, problem-solving, analytical, and communication skills necessary to provide effective loan counseling services to customers. 
  • Such occupations may include account representative, customer service representative, loan officer, or similar occupations.
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    KNOWLEDGE, SKILLS, and ABILITIES:    

  • Knowledge of federal and state financial regulations, and university financial policies and procedure
  • Knowledge of university and/or public auditing policies, standards, and procedures. 
  • Knowledge of accounting and accounts receivable principles, methodology, and practices. 
  • Ability to collect funds. 
  • Ability to use independent judgment and to manage and impart information to a range of clientele and/or media sources. 
  • Ability to assist in planning, organizing, implementing, and administering complex record-keeping systems and procedures. 
  • Ability to write reports containing technical information. 
  • Ability to foster a cooperative work environment 
  • Skills in budget preparation and fiscal management 
  • Knowledge of software to qualify and illustrate complex financial reports. comparisons, impacts, and project 
  • Knowledge of financial/business analysis techniques.
  • Knowledge of customer service standards and procedures. 
  • Knowledge of cashiering and cash management principles, systems, procedures, operations, and standards. 
  • Outstanding interpersonal and community relations skills, as well as the ability to communicate and work effectively within a diverse community. 
  • Ability to assist in supervision and training employees, including organizing, prioritizing, and scheduling work assignments.
  • Employee development and performance management skills. 
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    SUPERVISORY RESPONSIBILITY: This position does not have supervisory responsibilities.

     

     

    PHYSICAL REQUIREMENTS:

  • Work is normally performed in a typical interior/office work environment. 
  • No or very limited physical effort is required. 
  • No or very limited exposure to physical risk.


  • KENTUCKY STATE UNIVERSITY is an Equal Opportunity Employer

    The functions, qualifications, knowledge/skills, and physical requirements listed in this job description represent the essential duties of the job, which the incumbent must be able to perform either with or without reasonable accommodation. The Job Functions listed do not necessarily include all activities that the individual may perform.

    Organization

    Our Mission

    Kentucky State University is the state's unique, small, liberal studies institution with the lowest student-faculty ratio in the state system. The University shall serve as a residential institution with a range of traditional collegiate programs appropriate to its unique role.

    Geographic Region
    Kentucky State University's geographic region shall be state-wide for its liberal studies mission, its land grant functions, and its service to state government. In addition, Kentucky State University's primary service area for commuting students shall be for Franklin and contiguous counties.

    Institutional Admission Standards
    Kentucky State University shall admit students to the institution under selective admission standards to which exceed the minimum guidelines established by the Council on Higher Education, with only limited exceptions. Institutional policy for admitting under-prepared students, including the removal of academic deficiencies within a specified time frame. Through this approach, the University seeks to provide broad access and high-quality programs.

    Degree Levels
    Selected associate and baccalaureate degree programs shall be oriented toward liberal studies and selected career opportunities related to state government services. Kentucky State University shall offer selected master's degree programs based on demonstrated need, with priority given to a public administration curriculum to meet the needs of state government.

    Strategic Directions/Program Priorities
    The University shall focus on liberal studies programming. Drawing upon its African-American heritage, the University will promote the values and methods of interdisciplinary and multicultural education in its liberal studies offerings. All students shall participate in common curricula that explore the liberal studies. Drawing upon the multicultural strengths of the University, emphasis shall be placed on preparing minority students for careers in education and in other selected professions including business, computer science, nursing, human services, and public services. These strategic priorities translate into a core of liberal arts baccalaureate degree programs, in addition to degree programs at the associate [A], baccalaureate [B], and master's [M] levels that may include the following: education [B]; business [B]; computer science [A,B]; nursing [A]; home economics [B]; human services [B]; and public administration [B,M].

    Enhancement of Instruction
    The University shall emphasize teaching. Meeting student needs shall be paramount. The University shall focus on the needs of its students, which include, but are not limited to, full-time and part-time residential students, commuting students from its primary service area, and state governmental employees.

    Service and Research Functions
    Kentucky State University, as the 1890 land grant institution in the system, shall carry out its responsibilities under federal law and participate fully in appropriate U.S. Department of Agriculture programs, in accord with the mission of the University.

    Kentucky State University shall be the major repository for the collection of books, records, and artifacts relative to the history and status of African-American citizens of the Commonwealth and elsewhere. The University shall make such materials available for casual and scholarly study.

    Kentucky State University shall focus on meeting the applied research and service needs of state government.

    Collaborative Ventures
    The priority master's degree program offered by Kentucky State University shall be carefully articulated with related doctoral programs offered by the doctoral-granting institutions in the system. The University shall develop and employ telecommunication resources to communicate with other institutions in the fulfillment of its mission. Curriculum development shall emphasize the transfer of credits form other institutions toward degree completion.

    Kentucky State University shall promote cost effectiveness in academic programming and institutional management. Strategic planning resulting in the elimination of duplicative or non-productive programs is essential while the development of carefully selected new programs compatible with the mission is appropriate. Measures of quality and performance shall be the foundation of the University's accountability system which promotes the continuous improvement of programs and services.

    Efficiency and Effectiveness
    Kentucky State University shall promote cost effectiveness in academic programming and institutional management. Strategic planning resulting in the elimination of duplicative or non-productive programs is essential while the development of carefully selected new programs compatible with the mission is appropriate. Measures of quality and performance shall be the foundation of the University's accountability system which promotes the continuous improvement of programs and services.

    Check out Kentucky State University Youtube channel! 

    Find Us
    Website
    Telephone
    502-597-6000
    Location
    400 E Main St
    Frankfort
    Kentucky
    40601
    United States
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