Job location: Colby College

Employment Type: Full-time
Posted data: 2021-09-01
Req: R0000555
Job DescriptionDepartment:Campus SecurityPay Rate Type:HourlyEmployee Type:Job Summary:The security dispatcher provides services to students, faculty, staff, and visitors, including answering calls, relaying information, and coordinating departmental communications. The position requires exceptional customer service skills and the ability to work effectively as a member of the Office of Security staff and as a member of a diverse community. Must be available nights and weekends 8 p.m. to 6 a.m. This is a full-time position with benefits. We encourage inquiries from candidates who will contribute to the diversity of our College, including its cultural and ethnic diversity.

Security Dispatcher (Overnight)

Office of Security

Full-Time Non-Exempt, Hourly Staff Appointment

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Answer telephones and requests for security related services
• Assist students, faculty, staff, and community members at the security window
• Give informational assistance and promote good public relations
• Communicate with Facilities Services on overnight building issues that arise, complete online workorders as needed
• Answer calls for emergencies, which may include critical health and safety situations, and coordinating College protocol with outside emergency services
• Direct incoming calls to proper destinations and take messages when needed
• Communicate with security officers on requests for assistance
• Monitor closed circuit security cameras, as well as security, environmental, and fire alarm systems
• Maintain an alertness for suspicious activities
• Participate in on-the-job training
• Relay any necessary information in a timely manner while coordinating security department communications
• Perform required data entry, word processing, and record keeping
• Assist the department with various administrative task as needed
• Attend staff meetings and training sessions
• Provide exemplary customer service skills both over the phone and in person and ensure positive interactions with the Colby community at large
• Perform additional duties as assigned; duties, responsibilities, and activities may change at any time with or without notice

QUALIFICATIONS:

• High school diploma or equivalent required; professional coursework or post-secondary education are a plus
• Campus security experience preferred
• Must present a neat, clean, and professional image
• Well-developed public relations skills; be able to perform duties in a flexible, non-confrontational environment; work with members of a diverse community; and utilize diplomacy and tact in dealing with sensitive situations
• Attention to detail and accuracy are critical
• Ability to be reliable, responsible, and dependable, and fulfill obligations
• Computer proficiency, experience with data entry and word processing, specifically with Google Drive, Microsoft Word and Excel
• Must be able to work independently, exercise judgment, and manage projects with minimal supervision, as well as to adjust as new projects are assigned
• Familiarity with access control and records management systems desirable
• Excellent written and verbal communication skills
• Ability to use a two-way radio and base station
• Proven ability to utilize discretion and maintain confidentiality
• Clerical skills, including typing and filing
• Ability to remain calm in emergency situations
• Ability to make an impact through work as a member of a team and diverse community
• Valid driver’s license required and must meet the College’s Fleet Safety Policy requirements

KEY RELATIONSHIPS:

This position has significant interactions with students, faculty, staff, and visitors to campus.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

General open office and campus environment. Position is overnight 8 p.m. to 6 a.m. and involves long periods of sitting. Occasional walking, standing, bending, twisting, and lifting is required. CCTV monitoring and computer usage involving repetitive hand/wrist motion is also necessary. As an essential staff position, must be able to work during inclement weather.

TO APPLY:

Interested candidates should apply electronically by clicking the "Apply" button on the Colby College website. Please submit a letter of interest, resume, and the contact information of three professional references. Materials should be addressed to:

Security Dispatcher (Overnight) - Search Committee
Office of Human Resources
Colby College
5500 Mayflower Hill
Waterville, ME 04901-8855

A review of applications will begin immediately and will continue until the position is filled.