Student Assistant - CTL Help Desk Agent

University of West Georgia
UWG Recruiting Location

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Technology, IT Support & Training

Job Details

Job Title: Student Assistant - CTL Help Desk Agent
Location: UWG Recruiting Location
Regular/Temporary: Temporary
Full/Part Time: Part-Time
Job ID: 232933
About Us

Welcome to one of the most dynamic universities in the nation.

Since 1906, UWG has been home to those who are eager to take their own path, learn, and grow. With more than 13,400 students and 85+ programs, we've come a long way since then. Today, we're a regional powerhouse with locations in Carrollton, Douglasville, and Newnan, Georgia, making a difference in the lives of our students, our neighbors, and the world. The one thing that's never changed: Amazing things happen when you Go West.

Becoming UWG
Becoming is about what we grow to be. UWG is positioning for Success in the 21st Century, introducing Strategic Priorities to help shape a comprehensive blueprint for our university. Relevance, Competitiveness and Placemaking serve as the pillars for the future of the institution. Learn more at

UWG Commitment Statement
Dedicating ourselves to the curation of a first-choice university.

Job Summary

CTL Student Assistants (level II) support faculty members using CourseDen, UWG’s learning management system, and related online tools. Student assistants field help requests by email, phone, chat, and in person. Student assistants also assist with other CTL projects and events as needed.

Required Qualifications

Must be a current University of West Georgia student enrolled for six credit hours and maintaining at least a 3.0 cumulative grade-point average.

Effective communication in writing, in person, and over the phone with proper professional etiquette at all times.

Outstanding listening skills, critical thinking, and troubleshooting skills with high attention to detail.

Work well individually and/or collaboratively to complete tasks in a timely and effective manner.

Constant willingness to take initiative to understand related programs, applications, and tools.

Preferred Qualifications

Majoring in a field related to education, online environments, and/or communication.

Customer service experience.

Experience as an online learner.

Intermediate knowledge of Adobe programs.

Available to work during the summer semester.

Knowledge, Skills, & Abilities

Intermediate to advanced computer knowledge of programs and applications, including Word, Excel, PowerPoint, and Google tools.

Knowledge of online classroom environments and learning management systems (such as CourseDen).

Physical Requirements

Able to sit for long periods of time.

**This position is for Fall 2021. Rehire eligibility is determined at the end of the current semester and is contingent upon availability and department needs, budget, and job performance.


The University of West Georgia is a leading residential, doctoral comprehensive university that offers a broad undergraduate and graduate curriculum based on a liberal arts foundation. UWG enrolls more than 10,600 students, including an active international student population from more than 80 countries.university_of_west_georgia1.jpg

The university takes its mission of "Educational Excellence in a Personal Environment" seriously and is nationally recognized for the access to research opportunities and technology it provides to undergraduates. It has been named a Best Southeastern College by the Princeton Review for five years in a row and one of America's Best Value Colleges for 2007 and 2008.

university_of_west_georgia2.jpgUWG currently offers 109 programs of study, including 56 bachelor's and 40 master's and specialist degrees, two doctorates and 11 certificates, as well as Georgia's only Honors College. A third doctoral degree and a new master's degree have been approved by the University System of Georgia Board of Regents. The Ed.D. in Professional Counseling and Supervision will begin in the summer of 2009, and a Masters in Arts in Criminology will begin in Fall 2008. Gifted high-school-age students can earn high school and college credit through the Advanced Academy of Georgia, one of only 15 U.S. residential college-early-entrance programs.university_of_west_georgia3.jpg

The Graduate School has one of the highest percentages of students enrolled in graduate classes in the University System. Undergraduates have nationally acclaimed access to research opportunities, and instruction is enhanced by faculty member research that is supported by more than $2.2 million in grants.

Only 50 miles west of Atlanta, Georgia, UWG offers a complete college experience featuring residence hall living, intercollegiate athletics and more than 100 student organizations on a beautiful, wooded 375-acre campus.



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