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Sr. Assessment Manager, Center on Child Wellbeing and Trauma

University of Massachusetts Medical School
333 South St

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Administrative Jobs
Institutional & Business Affairs, Assessment, Accreditation & Compliance
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Under the general direction of the Executive Director, Center on Child Wellbeing and Trauma (CCWT), the Senior Assessment Manager oversees assessment activities of the Center, including guiding organizations through the completion of the Child Wellbeing and Trauma Assessment. This position provides leadership, consultation, coaching, and implementation support based on organizational gaps and needs as identified by completed individualized assessments. The Senior Assessment Manager provides education, training, and support to complete the assessment. Directs and manages Center-related assessment activities, and collaborates stakeholders to facilitate the adoption of best practices.

  • Develops and implements an assessment and coaching process for organizations in partnership with the Executive Director and the Office of the Child Advocate.
  • Develops a curriculum for coaching and in partnership with CCWT coaches and implements curriculum across identified sectors.
  • Identifies and recruits organizations to participate in the CCWT assessment process. Oversees all assessment activities.
  • Leads organizations through the assessment process and acts as a coach for key stakeholders

Applies systems analysis and inductive reasoning skills, and assessment tools to determine child and family-facing organizations' gaps in trauma informed and responsive policies and programs and opportunities to address Child Wellbeing and Trauma through:

  • Conversations with leadership, employees, and key stakeholders
  • Utilization of organizational assessment tools
  • Evaluation of current practices, procedures, and resources
  • Observations of process of interacting with children and families
  • Review of outcomes data
  • Tracks organizations progress through the CCWT assessment process, oversees coaching staff in interactions with client organizations, and provides oversight of coaching and technical assistance.
  • Measures organizational progress toward achievement of assessment identified gaps and opportunities to become more trauma informed and responsive.
  • Works with Commonwealth Medicine (CWM) IT to assure development and implementation of a data system to track assessments. Monitors data and reports regularly on progress toward goal achievement.
  • Measures efficacy of use of National Child Traumatic Stress Network (NCTSN) and related tools and suggests alternatives or alterations as needed.
  • Engages family and child-facing organization staff in interactive dialogues on systemic issues in addressing Child Wellbeing and Trauma in order to assess adherence to standards and to identify opportunities for improvement.
  • Prepares management reports that clearly link individual gaps in best practice with potential systems vulnerabilities and related organizational risks
  • Effectively and constructively communicates assessment findings to client leadership.
  • Identifies goals and prepares implementation plans to act on the opportunities identified in the assessment.
  • Cultivates and maintains strong collaborative relationships with enterprise leadership, and other CWM business units to position CWM for greater opportunities to develop and provide services to vulnerable individuals.
  • Establishes and maintains productive collegial relationships with key client agencies and designated client contacts. Works collaboratively with customers to identify and meet their needs, ensures effective work processes and jointly develops strategies for enhancements leading to service improvement and revenue growth. 
  • Completes all assessments in a timely manner including appropriate feedback, coaching, and training to improve outcomes.
  • Working with others in CWM, designs and supports data tracking systems to track assessments and organizational supports
  • Assists with ongoing evaluation, planning and implementation of Center assessment methodologies and practices.
  • Coordinates and aligns training and education efforts.
  • Works independently to successfully achieve established objectives and deliverables within respective timelines.
  • Initiates and develops relationships with key potential business partners for core business growth.
  • Identifies, develops and fosters new client relationships to support the CCWT, and cultivates technical assistance opportunities by assessing client needs and aligning with UMMS/CWM expertise and solutions.

REQUIRED EDUCATIONBachelors Level Degree or equivalent in policy, human services, or social work.REQUIRED WORK EXPERIENCE10+ years of experience in preferably in human services or child and family work. Program operational and policy experience at the community based organization level.Strong commitment to public service with an entrepreneurial attitude, balanced with the ability to respect, galvanize, organize and coordinate constituent groups. Proven administrative and management ability in a complex environment, preferably human services or other related service industry. Demonstrated performance in strategic and financial planning and analysis. Demonstrated ability to perform within budgetary constraints delivering a consistently break-even or profitable bottom line. Substantial business development experience, program development and strategic planning experience.Contract writing, contract management, training and public speaking experience necessary. Demonstrated ability working with healthcare professionals, good written, verbal and interpersonal skills.Working knowledge of Microsoft Office applications.Extensive statewide travel including overnights possible.


Realize Your Opportunities – A Career at UMASS Medical School

Inside Workings at UMASS Medical School

The University of Massachusetts Medical School (UMMS), the Commonwealth's only public medical school, is proud of our role in serving the people of Massachusetts. Although, its the inside workings of UMMS that makes the difference.

Mission and Culture

  • We’re serious about our mission and about our people. 
  • Real World Impact - Our people get excited about our mission of real-world impact in health sciences education, research and public service.
  • International Prominence and New Opportunities - As this institution has grown to national – and international – prominence, we’ve found new opportunities to train tomorrow’s physicians, nurses and scientists,  discover causes of and cures for disease and help improve the quality of health care.
  • Deep Commitment - With our clinical partner, UMass Memorial Health Care, and our other teaching affiliates, we share a deep commitment to national distinction in patient care.
  • Valued Partnerships – UMMS partners with Commonwealth Medicine, the health care consulting arm of UMMS. Also, UMMS partners with MassBiologics in scientific collaborations, technology management and creating partnerships for the development of products for the benefit of patients.  These valued partnerships help us to provide services and programs to help meet our needs at UMMS and the public.
  • Proud Contributors - People at UMMS enjoy the feeling of going to work every day knowing what they do is truly important and worthwhile.
  • Complementary and Inseparable - These varied parts of our mission and culture are complementary and inseparable.                 


UMMS, the state’s first and only public academic health sciences center, educates physicians, scientists and advanced practice nurses to heal, discover, teach and care, with compassion.  UMMS is a world-class institution with opportunities to match. 

Competitive Compensation – UMMS offers salaries that are competitive with Worcester-area employers. When combined with our generous benefits, perks, and paid time off, many job seekers are surprised to find a total rewards package that matches or exceeds their current situation.

Targeted Hiring Process – At UMMS, there are actually multiple hiring processes for different segments of our workforce.  In nearly all cases, UMMS hiring process is decentralized, with qualified candidates screened and referred to an academic officer or manager with hiring authority.

24/7 Access to Employment Opportunities – iCIMS is our online job search and application system.  iCIMS is available 24/7 to provide you with a convenient and up-to-date view of the available employment opportunities across our campuses. Updates are made daily and include all faculty and non-faculty position listings from every school and department within the UMMS. When you identify a position you are interested in and qualified for, apply online. New opportunities become available frequently so it pays to check back often!


With outstanding benefits, competitive pay, extensive learning opportunities, and a stimulating and attractive work environment, UMMS may be exactly the employer you’ve been looking for.

• Superior Benefits - UMMS offers a wide range of benefits and perks that invite comparison with the best employers in the Worcester area – and with academic institutions anywhere. UMMS provides superior medical and dental coverage for you and your family, fully funded retirement plans, generous time off, a Tuition Assistance Plan – and much more.

• People Centered - UMMS is an employer, but it is also a community. Its comprehensive medical and dental benefits, retirement plans, and even paid holidays reflect an institution built around people, with a deep respect for their differences and needs.

• Commitment to Healthy Living - UMMS provides resources to help you balance work and life and encourages healthy living through great programs and discounts for fitness, physical activity, weight management, nutritional counseling and general wellness available through our health insurance plans.

• Breadth of Offerings - Above all, the breadth of UMMS offerings set the School apart and makes it an environment favored by all sorts of smart, career-savvy people.

Apply for a Job

As an equal opportunity and affirmative action employer, UMMS recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds.

Online - To view all job opportunities and apply online, visit and click on the “Careers” tab.

Start Now and Realize Your Opportunities!

A History of Making Vital Improvements - UMASS Medical School Milestones

1962: Legislation establishes University of Massachusetts Medical School
1970: First medical students begin classes in Shaw Building
1974: First class graduates 16 MDs
1979: PhD program begins
1986: Graduate School of Nursing opens
1986: PhD program becomes Graduate School of Biomedical Sciences
1994: Graduate School of Nursing initiates PhD program
1998: UMass Clinical System and Memorial Health Care merge to form UMass Memorial Health Care
2001: Lazare Research Building opens
2002: Campus Modernization begins on the University Campus
2004: Graduate Entry Pathway Program established at the Graduate School of Nursing
2005: PhD Program in Clinical & Population Health Research established at the Graduate School of Biomedical Sciences
2005: Massachusetts Biologic Laboratories opens new manufacturing and filling facility in Mattapan
2006: Craig Mello, PhD, Blais University Chair in Molecular Medicine and Howard Hughes Medical Institute Investigator, is awarded the Medical School's first Nobel Prize. Dr. Mello shared the 2006 Nobel Prize in Physiology or Medicine with Andrew Fire, PhD, of Stanford University, for their discoveries related to RNA interference.
2007: Michael F. Collins, MD, is named chancellor and Terence R. Flotte, MD, is named dean of the School of Medicine.  
2009: Groundbreaking for the Albert Sherman Center, a 500,000-square-foot research and education facility slated for completion in 2012.
2010: Ambulatory Care Center opens
2012: The Albert Sherman Center, a 500,000-square-foot research and education facility, completed and opens

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