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Public Safety Telecommunicator

Employer
Fayetteville State University
Location
Fayetteville, NC

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Institutional & Business Affairs, Safety & Security
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Job Details

Position Title::

Public Safety Telecommunicator

Position Number::

001696

Full-time or Part-time::

Full Time

Department::

Police & Campus Safety

Posting Number::

0401964

SHRA/EHRA::

SHRA

Job Category::

Service/Maintenance

Hiring Range::

$33,199.00 - $36,832.00

Minimum salary::

$31,200

Maximum salary::

$50,082

Overall Position Competency::

Journey

Description of primary duties and responsibilities::

Please note: this position is being re-posted. All previous applicants are still under consideration and need not re-apply.

Primary Purpose of the Organizational Unit
This unit comprised of essential employees who perform technical communications work in support of Public Safety Telecommunications for Fayetteville State University.
Primary Purpose of Position
Work involves receiving emergent and non-emergent calls, monitoring alarms, monitor video surveillance systems, obtaining and relaying information, prioritizing calls for service, prioritizing alarm response and coordinating response procedures, dispatching appropriate public safety personnel, and maintaining public safety communications logs and databases. Employees are responsible for operating a host of complex telecommunications and computer equipment to include multi-line phones systems, multi-channel police consoles, two-way radios, emergency alert notification systems, video surveillance systems, and Division of Criminal Information (DCI) Terminals. Applies knowledge of Federal Communications Commission (FCC) rules and regulations in unique situations. Applies considerable knowledge of departmental policies and procedures related to the answering, response, and dispatch of calls in a complex telecommunications environment. Requires the ability to be able to manage multiple tasks and to remain calm and composed in high- stress situations. Ability to enter information accurately and efficiently into computer data base and maintain DCI certification and have the ability to locate information from DCI terminal or other sources as requested for law enforcement support. Must maintain confidentiality and use discretion in the course of conducting business. Ability to work independently and with others and able to adapt to change. Position may require shift work to include, rotating, weekend, holidays, and overtime work.

Position is subject to a successful pre-employment background check and federal, state, and local criminal record check.

Description of Work Continued::

Receiving emergency and non-emergency calls, monitor alarms, monitor video surveillance systems, obtaining and relaying information, prioritizing calls for service, prioritizing alarm response and coordinating response procedures, dispatching appropriate public safety personnel, and maintaining public safety communications logs and databases.

Use all departmental telecommunications equipment including phone systems, radios, consoles, database/information systems and records management system. Use a variety of features in software programs, databases, and information systems. Keys information into DCI and RMS. Locate information from DCI terminal, RMS, video surveillance system or other sources as requested for law enforcement support.
Apply knowledge of FCC rules and regulations in unique situations. Apply knowledge of departmental policies and procedures related to answering, response, and dispatch of calls in the university police environment.
Troubleshoot or perform routine maintenance on telecommunications equipment.
Training and testing and maintaining DCI certification.

Minimum Education and Experience Requirements::

High School diploma or equivalency and demonstrated possession of the competencies necessary to perform the work. Requires certification as a Division of Criminal Information computer operator or the ability to achieve certification within 45 days of employment. Some positions may require Basic Telecommunicator Certification in accordance with the provisions of the North Carolina Criminal Justice Training and Standards Commission or the ability to achieve certification within one year of employment.

Knowledge skills and abilities::

Technical Knowledge: Knowledge of the process to send out information via campus emergency notification system. Understand and follow Federal Communications Commission (FCC) rules and regulations applicable to work. Applies considerable knowledge of departmental policies and procedures related to the answering, response, and dispatch of calls; ability to work independently while reporting to supervisor on a regular basis. Demonstrates proficiency in using telecommunications and information technology. Displays an organizational awareness and an understanding of the general operations and procedures of applicable state, and local public safety organizations to include: law enforcement agencies, fire and rescue, security, and other response units or agencies.
Communication Skills: Listens to callers and quickly ascertains nature of call. Ability to listen and extract relevant information from callers. Interprets and analyzes messages from callers Applies judgment in responding to callers. Speaks clearly and calmly during high pressure high call volume situations. Effectively uses language and tone to calm distressed callers and to provide aid and assistance via phone until help arrives. Ability to transmit radio messages quickly and concisely. Directs emergency personnel to scene and conveys relevant information to responders. Transmits radio messages to a wide variety of different responders using language and protocols appropriate for each.
Data/Information/Records Administration: Records, complies, and summarizes data using established formats. Monitors messages from and creates entries for DCI terminal as needed. Maintains and ensures quality control of logs and data systems. Assigns case and/or arrest numbers, compiles and enters incident reports into the systems. May issue parking permits. Correctly uses input codes. Searches and retrieves information from departmental files and DCI Terminal.
Office Telecommunications Technology: Uses the full functionality of all departmental telecommunications equipment, including phone systems, radios, consoles, database/information systems, video surveillance system, emergency alert notifications system, call boxes, and records management system. Selects, understands and fully applies a variety of features in software programs, databases, and information systems. Keys information accurately and efficiently. Maintains DCI certification.
Decision Making: Analyzes messages and information in order to determine priorities; recognizes critical incidents; coordinates response; initiates action based upon acquired information and knowledge of operating procedures. Makes consistently sound and accurate decisions. Monitors video surveillance system identifying situations or behavior that necessitates a police response.

Preferred Qualifications::

Previous experience in telecommunications, radio dispatch, or related environment preferred.

Closing Date::

09/19/2021

Open Until Filled::

No

Other Information:

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

EEO Statement::

This position is subject to the successful completion of an employment background check. An employment background check includes a criminal background check, employment verification, reference checks, license verification (if applicable), academic verification and credit history check (if applicable).


Fayetteville State University is committed to equality of educational opportunity and employment and does not discriminate against applicants, students, or employees based on race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, genetic information or veteran status. Moreover, Fayetteville State University values diversity and actively seeks to recruit talented students, faculty, and staff from diverse backgrounds.

Veteran's Statement:

Fayetteville State University is a VEVRAA Federal Contractor and seeks priority referrals of protected veterans for our openings.

Organization

Working at Fayetteville State University

Fayetteville State University (FSU) is a member of the prestigious University of North Carolina System. Situated in southeastern North Carolina, FSU prides itself in being in one of the most diverse cities in the country and neighbor to one of the nation’s largest military installations – Fort Bragg.

FSU has a rich history that serves as genesis for its current status as a leading institution of higher learning. A year after the Civil War ended, the Phillips School provided primary education to Fayetteville’s black citizens, and the Sumner School provided intermediate education for this population. The two schools were consolidated in 1869 and dedicated in April of that year as the Howard School, in honor of the Freedman’s Bureau chief General O.O. Howard. Seven prominent African-American men pooled $136 to purchase two lots for the first building that housed the Howard School. Robert Harris was named the first principal of the Howard School.

In 1877, the Howard School became not just the first public normal school for African Americans in North Carolina but also the first state-sponsored institution for the education of African-American teachers in the South. It was renamed the State Colored Normal School in Fayetteville that year, Fayetteville State Teachers College in 1939, Fayetteville State College in 1963, and Fayetteville State University in 1969.

While FSU’s roots are as a teacher education institution, it now offers nearly 70 degrees at the baccalaureate, masters and doctoral levels. Many of the programs are accredited by the top agencies. The university’s School of Business and Economics is endorsed by the Association to Advance Collegiate Schools of Business (AACSB). AACSB is one of the most prestigious and rigorous accrediting bodies for business programs in higher education. Currently, less than one-third of U.S. business programs and only 15% of the world's business programs have earned AACSB accreditation. Receipt of this distinguished accreditation provides evidence that FSU’s School of Business and Economics has established itself as a leader among business schools. Additionally, the Master of Business Administration program has been cited by U.S. News and World Report and The Princeton Review as one of the best graduate business school programs in the country. The Department of Criminal Justice is accredited by the Academy of Criminal Justice Sciences (ACJS). FSU’s criminal justice program is the only such program in North Carolina to hold ACJS certification.

FSU is rapidly becoming a center for research and technology. In spring 2010, the university, in conjunction with the University of North Carolina at Pembroke, cut the ribbon on the Southeastern North Carolina Regional Microanalytical and Imaging Center. The center is home to the electron microprobe, an advanced imaging tool that magnifies objects up to 300,000 times.

FSU is a partner in the community. The institution has formulated a strong relationship with the local municipality and with civic and social organizations in the area. The institution enjoys its partnership with its military neighbors. In the coming years, as a result of Base Realignment
and Closure (BRAC), Fort Bragg will be home to more than 50,000 soldiers and some of the nation’s top military brass. To address their educational needs, FSU has implemented a degree in intelligence studies with plans to offer more academic programs with the military in mind.

Students who come to FSU know they will be learning in a nurturing environment from some of the top scholars in their respective fields. As they matriculate, they know their degrees will prepare them to be 21st century global scholars, change agents, and contributing members of society.

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