Library Coordinator, Intermediate Location:
Cline Library Regular/Temporary:
Regular Full/Part Time:
Full-Time Job ID:
NAU is a community devoted to student success and sustained by an unshakable commitment to our shared mission, vision, and values. We—faculty, staff, and administrators—thrive by combining our efforts and working side by side to further NAU’s culture of excellence.
NAU will not provide any U.S. immigration support or sponsorship for this position.
The Library Coordinator, Intermediate, for Document Delivery Services (DDS) plays a key role in ensuring that NAU students, faculty, and researchers can easily obtain library content from NAU's Cline Library or libraries around the world. This position is the point person for complex interlibrary loan/document delivery requests. It also fulfills faculty requests for course reserves content, which is primarily delivered through NAU's learning management system.
Specific duties include:
- Process complex borrowing article and loan requests under daily time requirements.
- Troubleshoot and correct problems with interlibrary loan (ILL) requests.
- Manage DDS accounts, including overseeing DDS fine processing in collaboration with the User Services and Experience Department.
- Monitor, assign, and answer the DDS ticket queue in the LibAnswers communication platform, including monitoring the unit email account.
- Collaborate with library staff to ensure expedited fulfillment of DDS requests.
- Contribute to the harvesting and management of data that supports assessment of DDS services and reporting statistics.
- In collaboration with the Reserves lead, assist with fulfillment of requests made by faculty for online course content, including electronic and print reserves and streaming media.
- Use OCR (optical character recognition) to prepare documents for use in online learning environments.
- Digitize media for streaming via online course shells.
- Assist with analysis, troubleshooting, and cleanup of holdings records in the Ex Libris Alma library services platform.
- Actively participate in achieving organizational priorities. Contribute positively to unit and library-wide planning and initiatives.
- Bachelor's degree; and,
- Two years of relevant experience; or,
- An equivalent combination of related education, experience, and training.
- Experience with interlibrary loan and document delivery services platforms such as ILLiad and RAPID.
- Experience with library services platforms such as Ex Libris Alma.
- Experience with learning management systems such as Blackboard Learn.
- Proficiency with Microsoft Excel.
- Knowledge of library principles, practices, and terminology.
Knowledge, Skills, & Abilities
- Knowledge of customer service standards and procedures.
- Skill in article search techniques.
- Skill in planning, analyzing, and coordinating activities and establishing priorities.
- Skill in developing and maintaining good working relationships.
- Ability to foster a cooperative work environment.
- Ability to communicate effectively.
- Ability to solve more complex problems within area of expertise.
- Ability to create, compose, and edit complex written material.
- Ability to balance competing priorities.
- Ability to promote a diverse, inclusive environment.
Northern Arizona University requires satisfactory results for the following: a criminal background investigation, an employment history verification and a degree verification (in some cases) prior to employment. You may also be required to complete a fingerprint background check.
Additionally, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States.
Finally, each year Northern Arizona University releases an Annual Security Report. The report is a result of a federal law known as the Clery Act. The report includes Clery reportable crime statistics for the three most recent completed calendar years and discloses procedures, practices and programs NAU uses to keep students and employees safe including how to report crimes or other emergencies occurring on campus. In addition, the Fire Safety Report is combined with the Annual Security Report for the NAU Flagstaff Mountain Campus as this campus has on-campus student housing. This report discloses fire safety policies and procedures related to on-campus student housing and statistics for fires that occurred in those facilities.
If you would like a free paper copy of the report, please contact the NAUPD Records Department at (928) 523-8884 or by visiting the department at 525 E. Pine Knoll Drive in Flagstaff.
Commensurate with experience.
The budgeted salary amount is $41,421 - $44,421.
**The starting salary will be determined by the qualifications of the selected applicant balanced with departmental budget availability, internal salary equity considerations, and available market information.
This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA) and therefore will not earn overtime or compensatory time for additional time worked.
This is a Classified Staff (CLS) position. NAU offers an excellent benefit package including generous health, dental and vision insurance; participation in the Arizona State Retirement System; paid vacation and 10 holidays per year; and tuition reduction for employees and qualified dependents. More information on benefits at NAU is available on the Human Resources benefits website. Classified Staff employees are in a probationary status for their first six months at NAU.
NAU is a tobacco and smoke-free campus.
Employees offered a position will be eligible for state health plans (including NAU's BCBS Plan). New employees are eligible for benefits on the first day of the pay period following their enrollment, after their employment date. Employees will have 31 days from their start date to enroll in benefits. Additionally, new employees will begin participating in the Arizona State Retirement System, and the long-term disability coverage that accompanies it, on the first of the pay period following 6 months after the new employee's start date.
Learning and Development
Your career at Northern Arizona University includes the opportunity for professional development. New employee on-boarding training includes courses to be completed within the first 30 days. If your position includes the supervision of a benefit-eligible employee, we offer the NAU Supervisors Academy for you to complete within your first 2 years.
September 14, 2021 at 11:59 p.m.
How to Apply
To apply for this position, please click on the "Apply" button on this page. You must submit your application by clicking on the "Submit" button by midnight of the application deadline. If you need assistance completing your application there are instructions available on the Human Resources website or in person in the Human Resources Department located in Building 91 on the NAU Campus - on the corner of Beaver and DuPont Streets.
If you are an individual with a disability and need reasonable accommodation to participate in the hiring process please contact the Office of Equity and Access at: 928-523-3312/TDD - 928-523-1006 or PO Box 4083, Flagstaff AZ 86011.
Equal Employment Opportunity
Northern Arizona University is a committed Equal Opportunity/Affirmative Action Institution. Women, minorities, veterans and individuals with disabilities are encouraged to apply. NAU is responsive to the needs of dual career couples.
EEO is the Law Poster and Supplements
NAU is an Employer of National Service. AmeriCorps, Peace Corps, and other National Service alumni are encouraged to apply.