Department Support - Student Services (part time)

Tracking Code463-262 Job Description

Muskegon Community College
Named the 19th Best Community College in the U.S. in 2021, Muskegon offers accredited academic programs leading to 54 associate degrees and 32 certificates. As an Achieving the Dream Leader College, MCC’s nationally recognized commitment to student success unites its faculty and staff in their mission to prepare students, build communities and improve lives.

One of Michigan’s most picturesque community colleges, the Muskegon main campus building - an award-winning Alden Dow design - spans Four Mile Creek on a 15-acre sylvan setting. The campus boasts several new multimillion-dollar facilities - the Health and Wellness Center, the Science Center and the Art and Music Building - and includes University Park Golf Course and the Carr-Fles Planetarium. The Sturrus Technology Center in historic downtown Muskegon is home to state-of-the-art applied technology offerings, the Rooks|Sarnicola Entrepreneur Center and the Lakeshore Fab Lab. MCC offers classes in adjacent Ottawa and Newaygo Counties.

Living in Muskegon County
Muskegon County residents enjoy 26 miles of sugar-sand beaches along Lake Michigan’s shoreline, as well as one of America’s only luge tracks at the Winter Sports Complex and the regionally popular Michigan’s Adventure Amusement & Water Park. An outdoor recreation hub with three state parks and swimming, fishing and boating on its many lakes and rivers, the Muskegon area offers dynamic downtown and beachfront restaurant and entertainment venues. The Muskegon Farmer’s Market is the second largest in Michigan. Cruise ships dock in Muskegon, while a high-speed ferry connects the city to Milwaukee. Notable local museums range from rare art collections to an actual World War II submarine and a U.S. Navy ship used during D-Day.

Perform clerical duties and assistance for the department to maintain a professional, well-organized and friendly environment among the students, faculty/staff and visitors. Duties include clerical, receptionist, scheduling, and other assignments relative to efficient operations of department and/or college.

Typical Hours: 9:30am-5:00pm Monday - Thursday at the Main Campus (hours may be adjusted at peak times to assist with coverage)

OPEN UNTIL FILLED

FIRST REVIEW SEPTEMBER 21, 2021

Required Skills

Qualifications:

1. Associate’s Degree or 3 years’ experience
2. Demonstrated ability to relate to people of all ages, races, and social-economic backgrounds.
3. Demonstrated ability to operate office technology, software, & equipment. Establishing yourself as the “go to” person with all equipment and software.
4. Ability and willingness to upgrade skills including technology or process changes.
5. Ability to establish and maintain effective working relationships with students, staff, and outside persons.
6. Demonstrated organizational ability, attention to detail, and solid decision-making skills.
7. Demonstrated use of tact, judgment and discretion and the ability to maintain confidentiality when working with students, faculty/staff and others.
8. Demonstrated history of dependability and punctuality.
9. Ability to stay calm while working under pressure in a fast-paced environment.
10. Highly motivated and solution oriented with a high degree of integrity, ethics and dedication to the mission of the College.
11. Demonstrated excellence in both oral and written communication skills.
12. Ability to mentor, coach and work with student workers/interns while setting a good example by demonstrating professional workplace behavior and work ethics.
13. Demonstrated ability to work as part of a successful team member while accomplishing tasks and assignments without assistance.
14. Flexible scheduling and/or willingness to allow for occasional evening and weekend work for orientation, special events and office coverage.
15. Requires prolonged sitting or standing, keyboarding and work on computer (hand/eye strain), speaking in English via phone or in person.

Essential Functions:

1. Serve as receptionist; answering routine questions, via phone or in person and/or route calls to appropriate people, may also provide directions to other rooms or offices.
2. Triaging requests to screen for assistance needed by callers/visitors. May assist with online application, dual enrollment, college guest applications and procedures; FAFSA/Pin online and other basic financial aid questions; WebAdvisor/Self Service and online registration, degrees, transfer guides, etc.
3. Resolve or assist with resolution of complaints or concerns by using appropriate tact, judgment, listening skills and problem solving ability to avoid escalation of issues when possible.
4. Administrator for departmental scheduling system(s)software ensuring all meetings and appointments are accounted for including all student appointments and walk-in times.
5. Obtain student records and prepare team’s daily agendas and update student records as appropriate in Colleague.
6. Type all correspondence for the department staff, and/or others assigned. Including but not limited to letters, reports, and forms while arranging into appropriate format; prepare bulk mailings, including new student letters and reminder calls for appointments both done on a daily basis.
7. Make arrangements for regularly scheduled meetings, and as directed for conferences/events. Notify conferees, arrange meeting place, and making certain that all arrangements are made for food service and other details such as AV equipment, communication, agendas, etc. Take minutes as necessary. Type and distribute meeting minutes.
8. Prepare accurate faculty load sheets for department (full-time/adjunct) and acquiring appropriate approvals so individuals are compensated appropriately.
9. Set up and maintain accurate and organized file systems, office supplies and inventories to include appropriate printed materials within allocated budget.
10. Reconcile and process travel requests, purchase orders and expense reports for department.
11. Assist with development and maintenance of department web site and portal pages.
12. Screen, hire, mentor, train, evaluate and discipline student workers/interns as assigned.
13. Perform other duties as assigned.

Physical, Mental, and Environment Requirements Include:

Mental Demands:

☒Detailed Work ☒ Student Contact

☒ Deadline oriented ☒ Problem Situations

☒ Multiple Priorities & Demands ☒ Emergency Situations

☒ Confidentiality ☐ On-call Availability

☒ Continual Interruptions ☒ Working Alone

☒ Faculty Contact ☒ Working with Others

Physical Demands:

☒ Standing & Walking ☒ Sitting

☐ Reclining ☐ Carrying

☐ Lifting up to 10 lbs. ☒ Up to 25 lbs. ☐ Up to 50 lbs. ☐ 80 + lbs.

☐ Pushing, Pulling, Twisting, Bending ☐ Climb or Balance

☐ Stoop, Kneel, Crouch, or Crawl ☐ Squatting

☒ Handle or Feel ☐ Reach with Hands and Arms

☐ Talking or hearing ☐ Tasting/Smelling

☐ Working Overhead ☒ S peak in English via Phone or In Person

☒ Close, Distance, Peripheral, and Color Vision along with Depth Perceptions

☒ Ability to Adjust and Focus

Work Environment:

☐ Exposure to wet, humid conditions (non-weather), fumes or airborne particles, toxic or caustic chemicals; extreme heat/cold; and moderate to loud noise levels.

☒ Normal Office environment with little, if, any, discomfort due to heat, dust, noise and the like. Ability to travel to all campus locations required.

Muskegon Community College continues to promote staff diversity, and is an equal opportunity employer. MCC does not discriminate on the basis of race, color, religion, sex, national origin, marital status, sexual orientation, gender identity, transgender status, political persuasion, disability, height, weight, veteran status, age or any other protected class in any of its educational programs, activities or employment. Minorities, women, veterans, and the physically challenged are encouraged to apply. Anyone with a disability will be reasonably accommodated by the College. If you have a disability and need an accommodation or assistance in applying for this position, please contact the Human Resources Office.

Job Location Muskegon, Michigan, United StatesPosition TypePart-TimeSalary14.73 - 21.69 USD