Skip to main content

This job has expired

Quality Improvement Consultant Eastern AHEC

Employer
East Carolina University
Location
Greenville

View more

Administrative Jobs
Student Affairs, Counseling
Employment Type
Full Time
Institution Type
Four-Year Institution

Job Details

Job Title:

Quality Improvement Consultant Eastern AHEC

Position Number :

001036

Vacancy Open to :

All Candidates

Department :

HSH BSOM Eastern Ahec Admin

Department Homepage :

https://www.easternahec.net/

Advertising Department :

EASTERN AHEC ADMINISTRATION

Division :

Health Sciences

Classification Title :

Program Coordinator

Working Title :

Quality Improvement Consultant

Number of Vacancies :

1

Full Time Equivalent (FTE) :

1.0

Full Time or Part Time :

Full Time

Recruitment Range:

Commensurate with qualifications

Position Location (City) :

Greenville

Position Type:

Non-Faculty

Job Category :

Non-Faculty Instructional & Research

Organizational Unit Overview:

Eastern Area Health Education Center (Eastern AHEC) is a private, nonprofit educational organization affiliated with East Carolina University (ECU). The mission of Eastern AHEC, in accordance with the Statewide AHEC Program, is to provide and support educational activities and services with a focus on primary care in rural communities and those with less access to resources to recruit, train, and retain the workforce needed to create a healthy North Carolina. Our Visions is that every North Carolinian is healthy and supported by an appropriate and well-trained health workforce that reflects the communities it services. AHEC programs and services are targeted toward: · Increasing the supply of healthcare providers in North Carolina;· Increasing the representation of minorities and disadvantaged populations in all health disciplines;· Improving the distribution and retention of health care providers, with a special emphasis on primary care and prevention;· Enhancing the quality of care and improving health care outcomes;· Addressing the health needs of underserved communities and populations. Eastern AHEC functions in close collaboration with East Carolina University, and with the other college and university programs in Nursing, Allied Health, Public Health, Medicine, Behavioral Health and Pharmacy. Eastern AHEC, with offices in Greenville and Elizabeth City, serves 23 counties in the eastern part of the state and is one of nine AHEC centers located in North Carolina. Governance is by a Board of Directors with representation from ECU, regional health care institutions, the community at large, and the community college system. The administrative structure of Eastern AHEC consists of an Executive Director and a Chief Administrative Officer. In addition to the administrative leaders, Eastern AHEC has Directors for the following departments:

  • Continuing Medical, Dental, and Pharmacy Education
  • Educational Support Services
  • Elizabeth City Office
  • Fiscal Services
  • Information & Technology Services
  • Library Services
  • Mental Health Education
  • Nursing and Allied Health Education
  • Pharmacy Education
  • Practice Support Center
  • Public Health & Student Services

Job Duties :

The AHEC Tailored Care Management Practice Support Coaches (TCM PS Coaches) work within the nine, regional NC AHEC Area Health Education Centers (AHECs) under the Practice Support service line to consult and provide one-to-one coaching, including scheduled, weekly, “on the ground” training and direction to multiple behavioral health, intellectual and developmental disability (I/DD) and primary care/specialty physician practices in urban and rural areas statewide to enable them to thrive in the Tailored Care Management model. Specific focus of work will be providing technical assistance to Advanced Medical Home Plus (AMH+) organizations and Care Management Agencies (CMAs) for Tailored Care Management (TCM) for behavioral health, I/DD, Traumatic Brain Injury (TBI), Innovations Waiver, Substance Use Disorder (SUD) and co-occurring disorders in the North Carolina Medicaid Behavioral Health I/DD Tailored Plan. Technical assistance will include all clinical and operational needs of the AMH+s/CMAs including the adequacy and effective use of clinical consultants and building relationships with health-related and social support providers, as required by the TCM model. During the COVID-19 state of emergency, practice support visits from the TCM PS Coaches and the TCM PS Coordinator to AMH+s/CMAs will be in-person, virtual or telephonic, as is necessary for the goals of TA and appropriate to protect the safety of staff during the TA. These practice visits will also include additional support from statewide subject matter experts, as needed. TCM PS Coaches will be assigned by LME/MCO service catchment areas as needed. Based on the distribution of AMH+s and CMAs across the state, TCM PS Coaches may be required to support practices that are outside the regional boundaries of their home AHEC. Best efforts will be made to keep TCM PS Coaches as close as possible to their home AHEC regions, limit extensive travel and make web-based coaching support available to practices when appropriate. The TCM Practice Support Coaches will report directly to their regional AHEC Practice Support Director/Team Lead and will be supervised by a dedicated full-time Tailored Care Management Practice Support Coordinator (TCM PS Coordinator), who has subject matter expertise in care management, behavioral health integration, and primary care practice support. The TCM PS Coordinator will meet with the statewide team of TCM PS Coaches via a web-based platform (i.e. GoToMeeting, WebEx, Microsoft Teams, etc.) at least twice a month for scheduled consultation, to review projects/performance and provide updates about TCM-related work. Ad hoc consultation and supervision will also be provided by the TCM PS Coordinator to the TCM PS Coaches. TCM PS Coaches will also participate in twice a month learning collaborative trainings with AMH+s/CMAs, the TCM PS Coordinator, other SMEs and the Tailored Care Management Collaborative (TCMC) at MAHEC on topics related to TCM. Duties· Meet with providers and staff within assigned caseload to: Assess practices’ capacity and readiness to improve by: o Surveying practices’ current state to provide best-practice technical assistance for Tailored Care Management (TCM) with Advanced Medical Home Plus (AMH+) primary care organizations and Care Management Agencies (CMAs) serving Medicaid beneficiaries with behavioral health, Intellectual/Developmental Disability (I/DD), Traumatic Brain Injury (TBI), Innovations Waiver, Substance Use Disorder (SUD) and co-occurring disorders.

o Introducing planned, structured approaches to improving care through use of the gap analysis tool created by NC AHEC and approved by NC Medicaid prior to assessment of AMH+s and CMAs. · Meet with providers and staff within assigned caseload to teach practices to:o Meet Tailored Care Management requirements of AMH+ and CMA agencies within the NC Medicaid Behavioral Health and Intellectual/Developmental Disability (BH I/DD) Tailored Plan.o Prioritize and plan improvement activities and projects. o Measure tailored care they provide to patients.o Measure health status of their patients at the population level and adopt practice-specific guidelines for Tailored Care Management, behavioral health integration and chronic condition care based on evidence and/or expert consensus.o Measure patient and family experiences of care.o Use data as the basis for practice improvement.o Analyze workflows.· Meet with providers and staff within assigned caseload to: o Identify programs that recognize and reward practice improvement for which a practice may be eligible.o Develop and maintain project plans for assigned practices for all initiatives related to program funding sources.· Follow training and practice guidelines outlined by grants, NC AHEC’s program office, and the TCM PS Coach’s regional AHEC.· Actively participating with the Practice Support team of the TCM PS Coach’s regional AHEC by:o Attending regular team meetings.o Attending regular huddles with the Director of Practice Support.o Contribute to the agenda and training at team meetings. · Supporting Tailored Care Management Practice Support efforts at the state level will include, but is not limited to:o Assisting with the development of ongoing education related to Tailored Care Management (comprehensive care management assessment, development of care plans/individual support plans/care teams, developing and formalizing relationships with community-based health-related and social supports providers, Healthy Opportunities, NC Care 360, NC HIEA, NC Medicaid Transformation).o Attending and participating in listservs, training meetings, conference calls and web-based programs as needed.o Working with the statewide team of Tailored Care Management Practice Support Coaches, the Tailored Care Management Practice Support Coordinator and the Tailored Care Management Collaborative at Mountain AHEC to identify and develop written resources, educational programs and reports. o Serving as a liaison when needed between the practices, the TCM PS Coach’s regional AHEC, NC AHEC Program Office, and others as designated.o Presenting oral or written information about the statewide Tailored Care Management Practice Support activities at statewide meetings.o Sharing documentation of site visits, assessments, tools or materials developed and used within practices.· Supporting regional and statewide Continued Professional Development (CPD) efforts by:o Monitor the marketplace and communicate to Continued Professional Development current trends, needs, and emerging modalities in the delivery of healthcare education.o Identifying educational needs at the practice and community level to plan, coordinate, and provide continued professional development for healthcare professionals and constituents. o Work closely with the TCM PS Coach’s regional AHEC Director of Practice Support and Director of Continued Professional Development to provide direct support to those practices that need assistance with implementing quality improvement projects and to implement practice-based continuing education activities related to quality improvement.

Minimum Education/Experience :

Master’s degree or Post baccalaureate credential in behavioral health or a related field and 2 years’ experience in healthcare quality improvement or care management experience in a behavioral health or Intellectual/Developmental Disability setting; OR a baccalaureate degree in behavioral health or a related field and 5 years’ experience in healthcare quality improvement or care management experience in a behavioral health or Intellectual/Developmental Disability setting. ·
Significant project management skills required, including: o Well-organized, self-directed, and able to work independently, as well as part of a team. o Able to maintain relationships with clients and stakeholders (e.g. staff, faculty, and the public). o Strong communication skills (written and oral) with comfort in leading meetings, presenting content, and public speaking with individuals at all levels within the healthcare realm.
o Ability to develop and manage a project plan to include resources and deadlines. o Ability to manage confidential and sensitive clinical, management, and other organizations data/information appropriately. o Experience with at least one electronic health record (EHR). o Proficiency in or high level of comfort in learning: Word, Excel, PowerPoint, and Outlook. o Proficiency in or high level of comfort in learning a variety of web-based applications GoToMeeting, Zoom, Microsoft Teams and national registries.

License or Certification Required by Statute or Regulation :

N/A

Preferred Experience, Skills, Training/Education :

· Licensure as a registered nurse (RN).· Working knowledge of various behavioral health integration models.· Experience working on quality improvement initiatives like Meaningful Use, Quality Payment Program-MIPS, Patient Center Medical Home, or healthcare project management.· Licensure or working towards licensure with “Associate” or “Provisional” level issued in a behavioral health field (Licensed Clinical Social Worker (LCSW or LCSWA), Licensed Clinical Mental Health Counselor (LCMHC or LCMHCA ), Licensed Psychological Associate (LPA/LPA Provisional), Licensed Marriage and Family Therapist (LMFT/LMFTA), or licensure as an RN) is a plus.· NAHQ Certified Professional in Healthcare Quality is a plus.· NCQA Patient Center Medical Home Certified Content Expert is a plus. · Experience with practice consulting or practice management (primary care and behavioral health) is a plus.· Experience in an education setting, planning, development, and implementation of continuing education and workshops.· CPR / BLS Certified

Special Instructions to Applicant :

East Carolina University requires applicants to submit a candidate profile online in order to be considered for the position. In addition to submitting a candidate profile online, please submit online the required applicant documents:
Curriculum Vitae
Letter of Interest
List of Three References (noting contact information

Additional Instructions to Applicant:

In order to be considered for this position, applicants must complete a candidate profile online via the PeopleAdmin system and submit any requested documents. Additionally, applicants that possess the preferred education and experience must also possess the minimum education/experience, if applicable.

Job Open Date :

08/30/2021

Open Until Filled:

Yes

Initial Screening Begins :

09/13/2021

Quick Link for Direct Access to Posting :

https://ecu.peopleadmin.com/postings/44262

AA/EOE :

East Carolina University is an equal opportunity and affirmative action employer and seeks to create an environment that fosters the recruitment and retention of a more diverse student body, faculty, staff and administration. We encourage qualified applicants from women, minorities, veterans, individuals with a disability, and historically underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, or veteran status.

Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act (ADAAA) should contact the Department of Human Resources at (252) 737-1018 (Voice/TTY) or ADA-Coordinator@ecu.edu.

Eligibility for Employment :

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Office of Human Resources Contact Information :

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to employment@ecu.edu. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.

Organization

ECU offers a challenging academic environment and an energetic campus life. We are committed to excellence through a talented and diverse faculty and staff. One of the perks of working at ECU is that you can take up to 9 credit hours of classes per year at no cost to you. There is also a textbook loan program in place available to permanent ECU staff and faculty, or their eligible dependent children or spouse. ECU also offers excellent benefits, including health care and retirement plans, and generous leave time.

Scholarship. Discovery. Service. Leadership.

Here, those values are more than just buzzwords. They indicate the wealth of opportunity that ECU students experience while engaging in the rigorous pursuit of knowledge. They define the many ways in which students innovate and forge new paths. They encompass the life lessons our students learn while serving others and improving communities. They emphasize the encouragement our students receive to stand up and lead the way into a brighter tomorrow. http://www.ecu.edu/cs-acad/admissions/whyecu.cfm

To be a national model for student success, public service and regional transformation, East Carolina University:

  • Uses innovative learning strategies and delivery methods to maximize access;
  • Prepares students with the knowledge, skills and values to succeed in a global, multicultural society;
  • Develops tomorrow's leaders to serve and inspire positive change;
  • Discovers new knowledge and innovations to support a thriving future for eastern North Carolina and beyond;
  • Transforms health care, promotes wellness, and reduces health disparities; and
  • Improves quality of life through cultural enrichment, academics, the arts, and athletics.

http://www.ecu.edu/cs-admin/chancellor/mission-and-vision.cfm

Get job alerts

Create a job alert and receive personalized job recommendations straight to your inbox.

Create alert