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Instruction and Classroom Support Technician

Employer
Washington State University
Location
Pullman, WA

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Administrative Jobs
Academic Affairs, Research Staff & Technicians, Institutional & Business Affairs, Clerical & Administrative Support
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Job Details

Employment Type: Full-time
Posted data: 2021-08-27
Req: R-2344

Title:

255N-YN - Instruction & Classroom Support Technician 2

Business Title:

Instruction and Classroom Support Technician

Location:

Employee Type:

Classified

Job Family:

Civil Service - OT Eligible

Position Details:

Summary of Duties:

The Instruction and Classroom Support Technician will provide technology support for classrooms, advise upon and troubleshoot equipment, assist with teaching session recordings and provide Tier 1 helpdesk support for the Elson S. Floyd College of Medicine.

Duties and Responsibilities:

60% Classroom and Event Support

Act as primary support of medical education classrooms, advise on the use of classroom equipment for various methods of instructional delivery, and provide technical support during instructional sessions to students and faculty.


Operate and perform routine maintenance and/or troubleshooting on classroom equipment; instruct students, staff, and faculty in the use of classroom equipment; monitor classrooms to ensure compliance with established protocol; propose and monitor classroom equipment procedures.


Perform video-lecture creation, editing, and posting to the learning management system. Confer with instructors in establishing and developing assignments; create and manage assignments as needed in the learning management system.


Estimate quantity and quality of supplies and materials needed for instructional sessions; follow through with purchasing department or procurement of supplies; maintain adequate stock levels.

15% Learning Session Resources Uploading/Auditing Support

Work with faculty to receive session resources in a timely manner.

Edit or modify session materials to meet established criteria; advise team of potential problems with new and existing content; upload content into learning platforms ahead of sessions.

10% Process and Upload Recordings

Schedule and perform video-lecture creation, editing, and posting to the learning management system.


Responsible for maintaining the video library and ensure the appropriate faculty, staff, and students have access to the correct videos.

10% Tier 1 Helpdesk Support

Receive technical support work requests from end users via telephone, Slack, email messages, or in person. Monitor and respond to requests for a broad range of technology issues such as troubleshooting hardware and software issues either at the location or through remote access.


Escalate and route complex problems to higher experts as needed. Keep faculty, staff, and students apprised of support delays and expected time-to-solution.

5% Other

Perform other related work as required


Required Qualifications:

A Bachelor’s Degree with major study in specific instructional area; or equivalent education/experience.

Additional Requirements:

  • Experience that demonstrates the ability to work independently and as a team player.

  • Excellent oral and written communication skills.


Preferred Qualifications:

  • Flipped classroom and/or instruction design experience or equivalent experience.

  • Experience with learning management system(s) or online learning platforms and/or equivalent education/experience.

  • Experience with medical education applications and familiarity with medical school curriculum and/or equivalent education/experience.

Additional Information:

Additional Job Description

Area/College: Elson S. Floyd College of Medicine
Department Name: Information Technology
City, State, Zip: Spokane, WA 99202
Department Link: https://medicine.wsu.edu/
Monthly Salary: $3,446
FTE: 1.0
Permanent/Temporary/Project: Permanent

Screening Begin Date: September 3, 2021
Background Check: This position has been designated by the department to require a background check.

Application Instructions: Applicants must attach 1) resume and 2) cover letter to their online application. Application materials should clearly communicate how the applicant meets all required qualifications and additional requirements. Applicants are required to include contact information for professional references within the application.

The screening of applications will begin September 3, 2021 and continue until a suitable candidate has been identified.

Required Documents: Resume and Cover Letter

COVID-19 Vaccine Information: In accordance with the Washington State Governor’s Proclamation 21-14.1, as a condition of employment, all WSU employees must be fully vaccinated or have an approved medical/religious accommodation no later than October 18, 2021. One is considered fully vaccinated two weeks after receiving the last shot in a vaccine series. Vaccination or an approved accommodation for new employees will be verified no later than October 18, 2021. If the effective date of appointment is October 18, 2021, or later, vaccination or approved accommodation status will be verified prior to first day of employment. For any questions related to this information, reach out to Human Resource Services (HRS) at hrs@wsu.edu or 509-335-4521.

Time Type:

Full time

Position Term:

12 Month

WASHINGTON STATE UNIVERSITY IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EDUCATOR AND EMPLOYER. Members of ethnic minorities, women, special disabled veterans, veterans of the Vietnam-era, recently separated veterans, and other protected veteran, persons of disability and/or persons age 40 and over are encouraged to apply.

WSU employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.

WSU is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resource Services: 509-335-4521 (v), Washington State TDD Relay Service: Voice Callers: 1-800-833-6384; TDD Callers: 1-800-833-6388, 509-335-1259(f), or hrs@wsu.edu.

Organization

Working at Washington State University

Founded as the people’s university, WSU embraces its land-grant heritage, seeking to transform lives through education, research, and community engagement and service. The University has been delivering life-changing knowledge and discoveries to the state, region, nation, and the world for nearly 130 years. WSU enjoys productive partnerships with major industries in the state, including agribusiness, aerospace, health care, software, technology, and construction. The colleges at WSU Health Sciences Spokane have formed robust partnerships across the state of Washington, both with large medical centers and hospitals, as well as a variety of rural and community hospitals and clinics.

WSU is Washington’s land-grant university with campuses located statewide in Everett, Pullman, Spokane, Tri-Cities, Vancouver, and online through the Global Campus. WSU also has research centers located throughout the state and extension offices in every county. Learn about WSU’s statewide reach.

WSU employees promote academic excellence and innovative research with nationally recognized academic programs, renowned professors, students who make a difference, and vibrant communities.

WSU offers staff and faculty a comprehensive benefits package as well as professional development and a host of work/life quality programs. Explore WSU’s benefits.

Review the application instructions for instructions and tips on using the WSU Jobs site and applying for jobs at WSU.

WSU is Washington’s land-grant university with campuses located statewide in Everett, Pullman, Spokane, Tri-Cities, Vancouver, and online through the Global Campus. WSU also has research centers located throughout the state and extension offices in every county. Learn about WSU’s statewide reach.

WSU employees promote academic excellence and innovative research with nationally recognized academic programs, renowned professors, students who make a difference, and vibrant communities.

WSU offers staff and faculty a comprehensive benefits package as well as professional development and a host of work/life quality programs. Explore WSU’s benefits.

Review the application instructions for instructions and tips on using the WSU Jobs site and applying for jobs at WSU.

Diversity Profile: Washington State University

As a land-grant institution, diversity, equity, and inclusion serve as core values and beliefs of Washington State University (WSU). At the university, college, or department level, WSU is committed to fostering open, proactive dialogue to create a more inclusive culture at all its locations including the five physical campuses and its online Global Campus, as well as its 39 Extension offices, four research centers, and 25 small business development centers.

Core Belief

WSU is committed to achieving an ethical and socially just society for all. Instituting social change on a large scale begins at home with system-level policies that actively promote equity. The University is committed to diversity, equity, and inclusion throughout every aspect of its statewide system. We strive to create a climate that enables underrepresented students, faculty, and staff to thrive in communities that foster a sense of belonging in a culture of inclusion. The ultimate goal? Creation of institutional culture in which inclusion and equity are the norms, a model that helps move the world toward a place in which all people are treated with dignity and respect.

Core Value

Equity, diversity, inclusion, and belonging. Promotion of an ethical and socially just society through an intentional commitment to equity, diversity, and inclusion.

WSU’s core ideology can be found in its System Strategic Plan. 

WSU’s Student Body

WSU's student body statewide is ethnically diverse: 31 percent of our students are underrepresented minorities, and first-generation students represent nearly 33 percent of the total enrollment. About 15 percent of WSU students hail from outside the state of Washington and about 7 percent are international students. System-wide enrollment reached a record 31,607 students in fall 2019.

Associate Vice Provost for Inclusive Excellence Recently Announced

Dr. Lisa Guerrero was recently named associate vice provost for inclusive excellence. Guerrero has been an active advocate for diversity and inclusion since joining the WSU faculty in 2004. She is currently a professor of Comparative Ethnic Studies in WSU’s School of Languages, Cultures, and Race. She will maintain her faculty position, while serving as associate vice provost in a half-time appointment.

Dr. Guerrero will provide leadership to academic affairs in implementing WSU’s commitment to equity, diversity, and inclusion. She will help to identify and implement best practices and evidence-based approaches in faculty hiring, tenure and promotion, research support, faculty retention, teaching and mentoring, and curriculum planning. One of her first areas of responsibility will be to oversee the Racism and Social Inequality in the Americas faculty cluster hire program for Fall 2021.

Representative Affinity Groups

Representative affinity groups within the Washington State University system include the following:

WSU Resources and Offices

WSU Human Resource Services supports a climate of integrity and equity that actively reflects open, respectful dialog. Additional resources are available on the Human Resource Services website.

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