Admissions Fulfillment Outreach Specialist - Enrollment Management Communications

Job Details


Enrollment Management Communications

Division of Enrollment Management

University of Tennessee, Knoxville



The Office of Enrollment Management Communications at the University of Tennessee, Knoxville, (UTK) invites applications and nominations for our Admissions Fulfillment Outreach Specialist position. We are seeking candidates who can contribute in meaningful ways to the diversity and intercultural goals of the University.

UT is the state’s flagship research institution, a campus of choice for outstanding undergraduates, and a premier graduate institution. Enrolling more than 30,000 students, the campus is located in the foothills of the Great Smoky Mountains in beautiful East Tennessee. As a land-grant university, UT fulfills its access mission through a commitment to excellence in learning, scholarship, and engagement. The Enrollment Management (EM) division comprises more than 150 full-time staff who serve our students through the following departments and functions: Undergraduate Admissions, International Recruitment, Transfer Center, One Stop Student Services, Financial Aid & Scholarships, University Registrar, Enrollment Management Communications, Enrollment Management Research & Analytics and Enrollment Management Operations.

Functions and Responsibilities:

This position will assist with many large mailings for all offices in the department which could be 100 to 25,000 pieces or more. Ensures that each group of students for each office is getting the correct envelopes, letters, inserts, etc. Responsible for sorting and distributing mail for the entire department. Responsible for all incoming packages, transcripts, letters, scholarship checks and misc. items. Delivering mail to Registrar, Undergraduate Admissions, Financial Aid, EM Central Office, EM Communications, Visitor's Center, Admissions Process and EM Operations offices. Picking up outgoing mail/packages from all EM offices, bringing it back to the Mail Room and ensuring all of the outgoing mail is tagged with the appropriate mail slip. Assists with scheduling, supervising, and training student workers. Fulfilling requests from recruiters and others on campus.

Required Education and Experience:

Associates degree. Office environment, typing, computer, database experience, word processing. Also, helpful to have knowledge of the postal guidelines for different classes of mailings and experience coordinating preparation of large mailings meeting extremely differing goals.

Required Knowledge, Skills, and Abilities:

Superior customer service and time management skills, and the ability to handle multiple tasks; organizational skills; computer skills including but not limited to Microsoft Word, Excel, Power Point, and Outlook.

Strong communication skills including listening, speaking, and writing.

Excellent grammar and proofreading skills.

Problem solving skills.

Organizational skills and ability to pay attention to detail.

Ability to be dependable, punctual, and a team player.

Ability to learn new software and processes.

Ability to improve processes through critical thinking; ability to effectively communicate with diverse faculty, staff, and students.

Preferred Knowledge, Skills, and Abilities:

Working knowledge of CRM/Slate, inventory tracking and working with students.

Applicants should submit a cover letter detailing relevant experience along with a resume and the name, e-mail address, and telephone number of three to five professional references.

Job: Other Admin Asst/Secr/Clerical
Primary Location: US-Tennessee-knoxville
Organization: Enrollment Management Communications
Schedule: Full-time
Job Posting: Dec 3, 2021, 7:41:33 AM


Working at The University of Tennessee, Knoxville

Founded in 1794, the University of Tennessee is one of the nation’s oldest and most storied public universities. Based in Knoxville, Tennessee’s flagship land-grant institution includes the statewide Institute of Agriculture and the Space Institute in Tullahoma. The university embodies excellence in teaching, discovery, scholarship, research, creative activity, outreach, and engagement. Known as the Volunteers, we lead with a spirit of selflessness, empathy, and courage, and strive to be champions for diversity, equity, and inclusion

UT Knoxville is a Research 1 university with 11 academic colleges and more than 900 programs of study. With an enrollment of more than 30,000 students, our academic programs are repeatedly ranked top in their class. The university co-manages Oak Ridge National Laboratory, the country’s most prominent national lab, driving innovation in advanced manufacturing and materials, national security, and more. We are closely connected with our communities through outreach and extension efforts across Tennessee and through partnerships with non-profits, corporations, and industries—regionally, nationally, and around the globe.

The city of Knoxville is nestled in the foothills of the Great Smoky Mountains. The modern, thriving community is surrounded by gorgeous lakes and hundreds of miles of walking, hiking, and biking trails. Situated along the banks of the Tennessee River, our beautiful features an eclectic music scene, internationally recognized festivals, unique restaurants, and a robust offering of diverse cultural activities. Knoxville is located within a day’s drive of Atlanta, Nashville, Asheville, Charlotte, Louisville, Cincinnati, Memphis, Chicago, and Washington D.C.

Knoxville and the surrounding counties have a population of more than 850,000 people. The region houses many leading corporations and organizations, including Oak Ridge National Laboratory, Pilot/Flying J, the Tennessee Valley Authority, and Regal Cinemas, along with HGTV, Food Network, and other networks owned by Discovery Inc.

As a member of the UT family, you will be surrounded by top-notch faculty, staff, and students from around the world. You will be part of a diverse campus community that is passionate about changing the world and cheering for the Vols on game day.

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