Technology Support Specialist II

About Us
Thank you for your interest in employment at our university. Georgia College is an integral part of our local and neighboring communities and we are seeking candidates who share that commitment and want to support our mission. Our university team is comprised of faculty and staff professionals who are dedicated to continuing to move Georgia College forward as a nationally preeminent public liberal arts university. Georgia College is located in Milledgeville, a charming town less than a two-hour drive from Atlanta. As you take the time to learn more about our university, we hope you enjoy it as much as we do. We invite you to review the current employment opportunities that are available at Georgia College.

In keeping with the University's mission, we especially encourage applicants who will further our goal of cultural, ethnic, racial, and gender diversity.

Job Summary
Under general supervision, provides prompt, direct support to designated diverse range of administrators, faculty and staff for a wide range of information and instructional resources in the assigned academic school(s) locations.
POSITION DESCRIPTION: Under general supervision, responds to and diagnoses problems through discussions with users. Includes problem recognition, research, isolation, and resolution steps. Typically is able to resolve less complex problems immediately, while more complex problems are assigned to senior level support. May involve use of problem management database and help desk systems. JOB FAMILY: Information Technology Deployment and Support. CAREER STREAM: Para-Professional. CAREER LEVEL: Experienced. CAREER STREAM & LEVEL DEFINITION: Individual contributor that works under limited supervision. Applies subject matter knowledge; requires capacity to understand specific needs or requirements to apply skills/knowledge.

Responsibilities
Technology Support - 50
Facilitate instructional technical support for classroom and school meetings of the assigned academic area.
Ability to determine computer problems and to coordinate hardware and/or software solutions. Strong problem solving skills and a functional knowledge of Microsoft Windows and Apple operating environments.
Facilitate instructional technical support for classroom and school meetings of the assigned academic area.

Maintenance - 20
Assist in the installation, maintenance, and general support of systems.
Ability to acquire and maintain a working knowledge of a wide range applications and systems.
Assist in the installation, maintenance, and general support of systems.

Technical Support - 10
Familiar with standard concepts, practices, and procedures and assist users with questions or problems.
Ability to troubleshoot and diagnose basic computer/technology problems.

Other - 10
May involve working with individuals with diverse backgrounds and some traveling.
Ability to multitask and work in a high stress/busy environment. Record maintenance skills.

Supervision - 5
may train lower grade staff

Time management and after hours work - 5
Weekend or evening hours may be required when campus activities dictate
Ability to document work in progress. Ability to work flexible work schedules.

Required Qualifications
Educational Requirements
Two-year college diploma in the area of technology, communications, or related field with at least 2 years of experience that is directly related to the duties and responsibilities specified; Or an equivalent combination of education and experience.

Knowledge, Skills, & Abilities
ABILITIES
Ability to:
Independently perform customer support duties
Skillfully troubleshoot, diagnose and resolve techniques issues
Independently perform system installations, problem correction and equipment repair

KNOWLEDGE
Knowledge of:
Fundamentals and techniques of a variety of desktop operating systems
Fundamentals and techniques of troubleshooting, repairing, installing and maintaining desktop hardware, software and related equipment.

SKILLS
Working knowledge of call tracking systems
Strong written and verbal communications skills
Collaborative team spirit
Effective multitasker

Other Information
This is not a supervisory position.
This position does not have any financial responsibilities.
No, this position will not be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel
This position does not require security clearance.

Background Check
Position of Trust

GC&SU is an Equal Opportunity / Affirmative Action institution, with a commitment to cultural, racial, and ethnic communities. Women and minorities are encouraged to apply. It is expected that successful candidates share in this commitment. For more information, please visit our web page at www.gcsu.edu