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Student Assistant - 2021 Fall UWG|Online Help Desk Agent

Employer
University of West Georgia
Location
UWG Recruiting Location

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Job Details

Job Title: Student Assistant - 2021 Fall UWG|Online Help Desk Agent
Location: UWG Recruiting Location
Regular/Temporary: Temporary
Full/Part Time: Part-Time
Job ID: 232525
About Us

Welcome to one of the most dynamic universities in the nation.

Since 1906, UWG has been home to those who are eager to take their own path, learn, and grow. With more than 13,400 students and 85+ programs, we've come a long way since then. Today, we're a regional powerhouse with locations in Carrollton, Douglasville, and Newnan, Georgia, making a difference in the lives of our students, our neighbors, and the world. The one thing that's never changed: Amazing things happen when you Go West.

Becoming UWG
Becoming is about what we grow to be. UWG is positioning for Success in the 21st Century, introducing Strategic Priorities to help shape a comprehensive blueprint for our university. Relevance, Competitiveness and Placemaking serve as the pillars for the future of the institution. Learn more at https://www.westga.edu/becominguwg/index.php.

UWG Commitment Statement
Dedicating ourselves to the curation of a first-choice university.

Job Summary

Assisting online faculty & students using CourseDen – D2L, our campus’ online Learning Management Tool and related online applications. Agents field help requests by e-mails, phone calls, chat, text, and in-person. Agents also call students, assist with faculty and/or student related projects, and other projects as needed.

Required Qualifications

Must be a current University of West Georgia student enrolled for six credit hours and maintaining at least a 2.0 cumulative grade-point average unless otherwise noted/indicated by the hiring department

Ability to communicate effectively in writing, in person, and over the phone with attention to detail and proper professional etiquette.

Knowledge of “online classroom” environments.

Basic computer knowledge and of software programs like: Excel, Word, PowerPoint, Google Docs.

Critical thinking, troubleshooting, and data analysis skills.

Strong interpersonal skills, teamwork, and project-completion with the ability to work within given processes and independently.

Multi-tasking. .

Preferred Qualifications

+Customer service experience

+Previous call center experience

+Previously taken online courses

+3.0 or higher GPA

Required Documents to Attach

Please provide a resumé, class schedule, and expected graduation date.

Knowledge, Skills, & Abilities

Student Assistant II positions perform above-average duties of a complex nature requiring prior knowledge, skill, or training. Student Assistant II positions may be physically demanding and the work may be performed under difficult conditions. Students in these positions most often work with little to no supervision.

Physical Requirements

Able to sit for extended periods of time.

Able to climb stairs.

NACE Competencies

Career & Self-Development
Communication
Critical Thinking
Equity & Inclusion
Leadership
Professionalism
Teamwork
Technology

Organization

The University of West Georgia is a leading residential, doctoral comprehensive university that offers a broad undergraduate and graduate curriculum based on a liberal arts foundation. UWG enrolls more than 10,600 students, including an active international student population from more than 80 countries.university_of_west_georgia1.jpg

The university takes its mission of "Educational Excellence in a Personal Environment" seriously and is nationally recognized for the access to research opportunities and technology it provides to undergraduates. It has been named a Best Southeastern College by the Princeton Review for five years in a row and one of America's Best Value Colleges for 2007 and 2008.

university_of_west_georgia2.jpgUWG currently offers 109 programs of study, including 56 bachelor's and 40 master's and specialist degrees, two doctorates and 11 certificates, as well as Georgia's only Honors College. A third doctoral degree and a new master's degree have been approved by the University System of Georgia Board of Regents. The Ed.D. in Professional Counseling and Supervision will begin in the summer of 2009, and a Masters in Arts in Criminology will begin in Fall 2008. Gifted high-school-age students can earn high school and college credit through the Advanced Academy of Georgia, one of only 15 U.S. residential college-early-entrance programs.university_of_west_georgia3.jpg

The Graduate School has one of the highest percentages of students enrolled in graduate classes in the University System. Undergraduates have nationally acclaimed access to research opportunities, and instruction is enhanced by faculty member research that is supported by more than $2.2 million in grants.

Only 50 miles west of Atlanta, Georgia, UWG offers a complete college experience featuring residence hall living, intercollegiate athletics and more than 100 student organizations on a beautiful, wooded 375-acre campus.

 

 

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