Student Assistant - 2021 Fall UWG|Online Help Desk Agent Location:
UWG Recruiting Location Regular/Temporary:
Temporary Full/Part Time:
Part-Time Job ID:
Welcome to one of the most dynamic universities in the nation.
Since 1906, UWG has been home to those who are eager to take their own path, learn, and grow. With more than 13,400 students and 85+ programs, we've come a long way since then. Today, we're a regional powerhouse with locations in Carrollton, Douglasville, and Newnan, Georgia, making a difference in the lives of our students, our neighbors, and the world. The one thing that's never changed: Amazing things happen when you Go West.
Becoming is about what we grow to be. UWG is positioning for Success in the 21st Century, introducing Strategic Priorities to help shape a comprehensive blueprint for our university. Relevance, Competitiveness and Placemaking serve as the pillars for the future of the institution. Learn more at https://www.westga.edu/becominguwg/index.php.
UWG Commitment Statement
Dedicating ourselves to the curation of a first-choice university.
Assisting online faculty & students using CourseDen – D2L, our campus’ online Learning Management Tool and related online applications. Agents field help requests by e-mails, phone calls, chat, text, and in-person. Agents also call students, assist with faculty and/or student related projects, and other projects as needed.
Must be a current University of West Georgia student enrolled for six credit hours and maintaining at least a 2.0 cumulative grade-point average unless otherwise noted/indicated by the hiring department
Ability to communicate effectively in writing, in person, and over the phone with attention to detail and proper professional etiquette.
Knowledge of “online classroom” environments.
Basic computer knowledge and of software programs like: Excel, Word, PowerPoint, Google Docs.
Critical thinking, troubleshooting, and data analysis skills.
Strong interpersonal skills, teamwork, and project-completion with the ability to work within given processes and independently.
+Customer service experience
+Previous call center experience
+Previously taken online courses
+3.0 or higher GPA
Required Documents to Attach
Please provide a resumé, class schedule, and expected graduation date.
Knowledge, Skills, & Abilities
Student Assistant II positions perform above-average duties of a complex nature requiring prior knowledge, skill, or training. Student Assistant II positions may be physically demanding and the work may be performed under difficult conditions. Students in these positions most often work with little to no supervision.
Able to sit for extended periods of time.
Able to climb stairs.
Career & Self-Development
Equity & Inclusion