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Windows Systems Support Engineer (T4 Career Level)

Employer
Grinnell College
Location
Grinnell, IA

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Administrative Jobs
Institutional & Business Affairs, Clerical & Administrative Support, Technology, Analysts & Programming, Student Affairs, Career Services
Employment Type
Full Time
Institution Type
Four-Year Institution
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Job Details

Job Title:

Windows Systems Support Engineer (T4 Career Level)

Department:

Information Technology Service

Job Summary:

System Support Engineers are assigned a primary role and share responsibility for the administration of department-specific non-enterprise services.

The Windows Systems Support Engineer is responsible for the management of technical systems that support the Windows endpoint computing environment. This position coordinates with other members of User Services and all ITS teams to ensure high quality response to incidents and service requests. This position is an important component of ITS operations, often working in partnership with the Technology Services Desk, Classroom Technology, Core Services, Network Services, Information Security, and Enterprise Systems teams.

This position is eligible for remote work as defined by the College’s Remote Work Policy.

Minimum Qualifications:

  • Bachelor’s Degree [Candidates who have not attained a four-year degree may substitute four years of professional experience.]
  • At least 5 years of Windows technical support experience
  • At least 5 years of experience using and supporting KACE Systems Management Appliance and Systems Deployment Appliance (or similar)
  • Values Diversity, Equity and Inclusion

Preferred Qualifications:

  • At least 5 years of Windows technical support experience.
  • At least 2 years of experience managing virtual desktops using VMware (or similar).
  • Relevant Microsoft certifications (within the last 3 years).
  • Experience managing computer and group policy objects in Active Directory.
  • Experience working in an information technology environment within a higher education setting.
  • Experience using one or more of the following scripting languages: batch, shell, Python or other programming languages such as C, C#, Java, or Ruby.


Link to Job Description:

Windows Systems Support Engineer

FLSA Category:

Exempt

Staff/Faculty:

Staff

Employment Status:

Full-Time

Employment Category:

Regular

Special Instructions to Applicants:

Selected candidate must successfully pass a background check prior to first day of employment.

Open Until Filled:

Yes

Posting Number:

S00753

Diversity Statement:

Grinnell College is committed to establishing and maintaining a safe and nondiscriminatory educational and working environment for all College community members. It is committed to a policy of nondiscrimination in matters of admission, employment, and housing, and in access to and participation in its education programs, services, and activities. The College does not discriminate on the basis of race, color, ethnicity, national origin, age, sex, gender, sexual orientation, gender identity or expression, marital status, veteran status, pregnancy, childbirth, religion, disability, creed or any other protected class. Discrimination and harassment on any of the bases covered by state or federal antidiscrimination statutes is unlawful and a violation of Grinnell College policy.

Organization

Founded in 1846, Grinnell College is a highly selective residential liberal arts college that enrolls 1,500 students from every state and about 50 countries around the world. The College’s primary mission is to provide students with a broad, deep, and life-enhancing education, preparing its students for professional success, personal growth, and social responsibility. The College’s graduates are equipped to pursue successful careers, satisfying personal lives, effective community service, and intellectually stimulating and physically active leisure.

The Grinnell liberal arts education is an exceptional, rigorous, comprehensive, and opportunity-rich experience that has, at its heart, meaningful one-on-one interactions between students and faculty. Capitalizing on a student/faculty ratio of 9:1; the College’s curricular and research programs incorporate active learning and collaborative work between students and faculty and a strong, growing commitment to undergraduate research.

The College recently completed a comprehensive strategic plan, and two of the six strategies focus on diversity and achievement. Recent efforts have nearly doubled the number of tenure track faculty of color and the number of entering students of color. Grinnell College has been named one of the 20 best liberal arts colleges in the country for the past 15 years by U.S. News & World Report. Additionally, Grinnell ranks in the top 1 percent of colleges and universities for Ph.D.s per graduate, and the College holds the largest endowment of any U.S. liberal arts college.

Because Grinnell College is small, it encourages a sense of closeness among students, faculty, and staff, alongside a recognition and respect for individual differences. Grinnell stands out among other selective national liberal arts colleges for the degree of participation expected of students in shaping their own educations. Grinnell’s individually advised curriculum requires each student to devise an individual academic plan in consultation with faculty advisers. The process challenges students to define their academic goals and to take an active role in exploring all Grinnell has to offer. The comprehensive academic plan, submitted when declaring a major, must show a balanced selection of courses across disciplines. With 26 majors and 10 interdisciplinary concentrations to choose from, students have many opportunities to conduct original research and undertake advanced study in a wide variety of areas.

Faculty members at Grinnell College are committed to working closely with students as instructors and advisers. Grinnell’s professors view classroom teaching as their top priority. They are respected scholars and practitioners, active in producing original, significant work. Ninety-six percent of Grinnell’s faculty members hold the highest degrees available in their areas of study. Faculty members also play a leading role in decision-making about curriculum and policy affecting academic matters. Courses offered at Grinnell are determined by the people who teach them. Interaction thrives between academic departments, fostering an atmosphere of intellectual discovery and excitement on campus, which is shared by faculty and students.

A year after commencement, almost a third of Grinnell graduates are attending graduate school, about one half are employed, and the remaining 20 percent are involved in volunteer work, traveling, service projects, and more. The College is proud of its graduates and their important work in education, business, technology, law, science, medicine, and the arts. No matter what they do, most graduates report that they continue to be influenced by their years at Grinnell, where they learned to translate their ideals into action.

The Grinnell College campus offers state-of-the-art facilities on a park-like 120-acre campus. The new $42 million Rosenfield Center sits at the heart of campus and serves as the College’s centerpiece, a hub of activity, and a meeting place for all Grinnellians, offering centralized dining, several lounges, student organization offices, a student art gallery, and more. A renovation and expansion of the Noyce Science Center, currently underway, will add 120,000 square feet to this facility, including teaching and research laboratories, classroom and office space, a science library, a computer laboratory, and study areas. The new $21 million Athletic and Fitness Center encompasses a performance gym, a state-of-the-art fitness facility, a practice gymnasium, and more. The Bucksbaum Center for the Arts, renovated and expanded in 1999, offers a recital hall, an art gallery, theatres, a scene shop, and studio space. The Grinnell College Libraries — consisting of Burling Library, Windsor Science Library, and the Listening Room and AV collections— hold more than a million books and government documents, more than 16,000 serials, roughly 30,000 audiovisual units, and almost 8,000 e-books. The campus-wide network of computers features the latest in technology. Every residence hall room has access to the Internet, as do all campus computer labs, and wireless access is widespread.

About Grinnell: Founded by abolitionists in 1854, Grinnell is a culturally vibrant community with a number of historic neighborhoods. Grinnell’s architecture is especially noteworthy, highlighted by buildings designed by Walter Burley Griffin, Louis Sullivan, and Cesar Pelli. Anticipating its future, Grinnell is investing in its central business district, its parks, and its amenities, including a new transportation museum.

With a population of about 9,000 people, Grinnell is small enough to be friendly and accessible, but large enough to have a variety of restaurants, shops, churches, health care facilities, and recreational programs and activities. Many Grinnell students participate in community projects, ranging from volunteer service to local politics.

Grinnell’s Iowa setting also provides many students with material for research and creative projects in the natural and social sciences and the arts. The College’s Center for Prairie Studies encourages curricular development and public events engaging with the natural, historical, and cultural environment of the region.

As a residential college, Grinnell has a busy intellectual and social life on campus with lectures, symposia, performances, and readings, as well as films, parties, and other events. More cultural outlets are available in Des Moines, Iowa City (home of the University of Iowa), and Ames (home of Iowa State University).

Grinnell College offers a competitive and comprehensive benefit package, including health, dental, life, and long-term disability insurance. A TIAA-CREF retirement plan is also available. Generous holiday leave and four weeks of paid vacation are part of the benefit package as well. Educational benefits include free courses at Grinnell for employees and their spouses, tuition remission for dependent children, and exchange programs with 22 other colleges. The College also offers a relocation allowance to employees who must relocate to Grinnell. All employees and their families receive free admission to most College events.

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