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Student Support Specialist

Employer
University of Denver
Location
Denver, USA, Colorado
Salary
Negotiable

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Administrative Jobs
Institutional & Business Affairs, Clerical & Administrative Support
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Job Details

The University of Denver has the distinction of being the oldest independent university in the Rocky Mountain region, giving it a tradition of over 150 years of academic excellence. The University of Denver college of professional and continuing studies, University College, is a leader in adult education, providing fully accredited and affordable educational experiences specifically designed for busy adults.

Position Summary

University College is seeking a dynamic individual to serve as the central point of contact between University College and prospective and continuing students and provides consultation and services for credit and non-credit programs. Areas of responsibility include inquiry follow-up, pre-advising for academic programs, registration support, technical support, financial services, and student retention. This is achieved through a high-touch approach while using independent judgment to identify and create academic opportunities. The position requires a deep knowledge base of University College programs, services, resources, policies, and procedures to provide a complete service experience for our students and prospective students. The focus of this position is on building and strengthening relationships with prospective and current, post-traditional learners through the cultivation of a welcoming and inclusive environment, allowing them to achieve their educational goals. Applicants should align with our values: honor the individual, champion learning, transforms lives, work together, and pursue excellence.

Essential Functions

  • Serve as a central point of contact for prospective students, applicants, and current students.
  • Provide information in response to questions in all areas of University College, including all college programs, services, resources, policies, and procedures.
  • Execute proactive outreach to all inquiries and provide timely and accurate communication of important information to students, faculty, and staff.
  • Provide pre-advising and serve as registration resource for students.
  • Track and utilize data related to prospective student admission applications, new student registration processes, and new student preparations for matriculation at University College.
  • Facilitate basic technical support for students in the scope of university systems and applications.
  • Coordinate resources and provide proper hand off to other service areas at University College or the University of Denver to achieve a seamless customer service experience.
  • Strengthen relationships with prospective and current students through cultivation of inclusive environment.
  • Provide outreach to current students to achieve higher student retention.
  • Required Qualifications

  • High School Diploma.
  • Demonstrated experience in guiding individuals through a decision-making process.
  • Experience in customer service role, with communication via in-person interaction, by phone, by e-mail, and online (via Zoom).
  • Work Schedule
    Monday - Friday, 8:00 a.m. - 4:30 p.m.

    Application Deadline
    For best consideration, please submit your application materials by 4:00 p.m. (MST) on Thursday, September 9th, 2021.

    Special Instructions
    Candidates must apply online through jobs.du.edu to be considered. Only applications submitted online will be accepted.

    Salary Grade Number:
    The salary grade for the position is 4.

    Hourly Range:
    The hourly range for the position is $17.88-20.44

    The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidates sex or any other protected status.

    Benefits:
    The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver.

    Please include the following documents with your application:
    1. Resume
    2. Cover Letter

    The University of Denver is committed to enhancing the diversity of its faculty and staff. We are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, religion, sex, sexual orientation, gender identity, disability, military/ veteran status or any other status protected by law.

    All offers of employment are based upon satisfactory completion of a criminal history background check.

    Organization

    Founded in 1864—just a few years after the city of Denver itself was founded—the University of Denver is one of the country's premier private universities.

    The University's 125-acre campus, a few miles south of downtown Denver, is home to more than 11,500 students hailing from all regions of the United States and 83 other countries.

    The University offers:

    Regardless of what they study, University of Denver students embark on a personal educational journey that helps them find and follow their individual purpose.

    Collaborative, Experiential Learning

    Our students work closely with faculty, peers and members of the community on projects, research and fieldwork. They cross disciplines to discover new perspectives and approaches to problem solving.

    In and out of the classroom, our students learn by doing, whether they're collecting data in the field or putting theory into practice in a clinical setting.

    The University of Denver Culture

    Across the University of Denver’s many divisions, departments, and offices, supervisors are searching for new employees who strive to excel and innovate, prize integrity, and who value the opportunity to engage with the community.  The University is always looking for creative problem solvers, critical thinkers, and lifelong learners who want to know more and do more.

    At the University of Denver, our culture is steeped in ethics and social responsibility. As a result, our faculty and students represent a wide array of perspectives and enjoy the healthy dialogue that grows out of diversity. University of Maryland, Baltimore

    For all their differences, the members of our community are united by a common purpose: They're determined to confront society's most pressing challenges—everything from world health and the global economy to access to education.

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    United States
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