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LMS Specialist II

Employer
Angelo State University
Location
San Angelo, TX

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Technology, Instructional Technology & Design
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Job Details

Job Title:

LMS Specialist II

Position Number:

996914

Department:

Information Technology

Salary:

$45,000 - $49,000

Job Summary/Description:

Under general supervision, provides support for campus learning technology services with focus on the learning management system. Supports and trains faculty/staff on the use of campus software and other technology tools. Supports and delivers the implementation of new learning technology projects with users and other IT team members.

Typical Duties/Job Duties:

1. Applies previous experience to support the delivery of learning technology services in an environment that is available 24/7 with low tolerance for downtime. Respond to, analyze, and resolve learning management systems problems and other learning technology problems. Coordinates and manages the learning technology vendor relationships, focusing on the learning management system vendor relationship. Escalates customer and system issues to the vendor as needed.

2. Applies management and leadership experience to mentor the student employees. Manage support and daily eLearning operations. Coordinate learning technology projects as a part of a cross-functional team. Performs research and analysis for new or enhanced learning technology services. Attend training, seminars, and other meetings as needed.

3. Develops and delivers both on-line and on-site training and tutorials for faculty, staff and students. Develops FAQ’s, knowledge base and other self-help documentation regarding technology services. Develop, implement and maintain processes and procedures for learning technology services.

4. Fosters communication and collaboration with ASU customers, peer team members, instructional designers and campus academic leaders. Works closely with customers and cross technical team members to support and deliver appropriate solutions that meet the needs of the on-line learning environment.

5. Leverages common software tools to follow request, incident, change management, project management and time tracking processes. Provide updates to associated tickets and projects to keep both customers and team members informed of current status or progress. Responsible for queue management and ensuring tickets are resolved accurately, timely and according to priority.

6. Collaborate with the Information Security Team to ensure security policies and standards are followed and enforced. Work in partnership with other IT team members and campus officials to ensure execution of disaster recovery and business continuity testing.

7. Performs other duties as assigned.

Knowledge, Skills and Abilities:

  • Ability to communicate effectively when working with users or customers; skilled in interpersonal relations and project management; strong communication skills required; candidates must be self-motivated, work well either independently or as part of a team and capable of balancing multiple projects.
  • Ability to work under pressure in a fast-paced, high-availability environment and adapt to change in procedures and priorities; ability to be proactive, take initiative, remain flexible, and meet deadlines.
  • Skilled in technical writing and documentation; skilled in expressing technical terminology in a manner that makes it understandable to end users with a variety of technical and nontechnical backgrounds.
  • Knowledge of ITIL framework and fundamentals; knowledge of IT Service Management systems for tracking customer incidents, requests, problems and changes.
  • Knowledge of computer hardware and software; knowledge of learning management systems (currently Blackboard 9.X); knowledge of WCAG 2.0 AA standards; knowledge of lecture capture software and applications; knowledge of delivering learning technologies on mobile platforms.
  • Ability to research technology items and to learn new technologies; ability to factor in a broad range of variables from a number of specialized technology areas to develop an appropriate technology solution.
  • Skilled in project management.
  • Familiar with information security best practices and implementation of security procedures.
  • Knowledge of applicable University rules, regulation, policies, and procedures.

Minimum Qualifications:

Bachelor’s degree required or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job. Additional consideration may be given to candidates with advanced degrees or specific technical certifications related to systems applicable to Angelo State University.

EEO Statement:

Angelo State University is an equal opportunity employer and is committed to promoting and ensuring equal employment opportunity for all individuals without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or veteran status. In compliance with the Americans with Disabilities Act (ADA), Angelo State University is committed to providing reasonable accommodations to ensure equal access to employment opportunities for qualified individuals with disabilities. We are committed to ensuring that a qualified individual with a disability has the same rights and privileges in employment as non-disabled employees. If an accommodation is requested for the job application process, please contact our office at (325) 942-2168 or email us at [email protected].

Posting Number:

S448P

Open Date:

08/25/2021

Open Until Filled:

Yes

Special Instructions to Applicants:

This is a grant-funded position and employment beyond the grant is not guaranteed.

Organization

Working at Angelo State University

Located in the heart of Texas, Angelo State University is a dynamic institution of higher education, and the second largest campus in the Texas Tech University System. A regional comprehensive institution granting master's level degrees and one doctorate, Angelo State University has been recognized by The Princeton Review as one of the nation's "Best Colleges" since 2010 and by the Chronicle of Higher Education in 2017 as one of the "Great Colleges to Work For." Serving more than 10,000 students, ASU offers more than 100 majors and concentrations through our six colleges.

As more than half of ASU's graduates annually are first generation college students, they bring the motivation and work ethic that complement the commitment of ASU's faculty to teaching and scholarship. ASU's community of professionals is dedicated to preparing students to strive for success in their lives, in the growth of their communities, whether local or global, and in the pursuit of the common good of society.

ASU's 19:1 student-faculty ratio provides for personalized learning and results in accomplished graduates. The success of ASU alumni in graduate and professional school is superb and best exemplified by the average acceptance rate of more than 50 percent for medical school, compared to the statewide average of 35 percent.

Angelo State is an NCAA Division II and Lone Star Conference member with highly competitive men's and women's teams in 13 sports. The ASU women's track and field team won the 2010 NCAA Division II National Championship, the fourth national title in school history.

Location

San Angelo is at the center of a thriving community of 100,000 people in west central Texas. San Angelo straddles the boundary between the Texas Hill Country and West Texas and offers the amenities of both, including rivers and lakes and boundless skies with dramatic sunsets. Situated on the banks of the Concho, San Angelo today is an artists' haven that supports public art common and the San Angelo Museum of Fine Arts. The city boasts a symphony orchestra whose annual Independence Day Concert, celebrated a day early on July 3, attracts as many as 35,000 visitors to the outdoor stage downtown on the Concho River.

The city has commuter air service from American Airlines and is within comfortable driving distance of Dallas, Fort Worth, Austin, San Antonio and Lubbock. San Angelo offers the amenities of big city living with the slower pace, affordable cost of living and friendliness of a small town. With a host of shopping, restaurants, arts, culture, movies, outdoor recreation and family-oriented events, San Angelo has something for all tastes and interests.

History

The institution was founded in 1928 as a community college. By an act of the 58th Session of the Texas Legislature, the institution was designated as Angelo State College in 1965, the year it became a four-year, state-supported institution. The name was changed to Angelo State University in 1969. On Sept. 1, 2007, Angelo State University became a member of the Texas Tech University System.

ASU has a proud history of diversity, accepting Hispanics, who today make up more than 25 percent of the student population, from the very beginning. The institution enrolled African-Americans prior to Brown vs. Board of Education and one student broke the color barrier in Texas Intercollegiate football in 1953.

Academics

Angelo State offers courses through six colleges: Arts and Humanities; Business; Education; Health and Human Services; Science & Engineering; and Graduate Studies. The university is recognized for its strong undergraduate programs overall. For example, ASU's Physics Department has been recognized as one of the top undergraduate programs in the country. The university supports a young and vibrant Honors Program and continues a long tradition, begun in 1948, of encouraging international studies.

The university is also known for incorporating research into many undergraduate offerings. One recent bachelor's degree recipient, for instance, received the McClung Award for the Best Paper published in the BIOS, the official publication of Beta Beta Beta Biology Honor Society. Another was one of eight graduate students nationally to earn a U.S. Department of Energy Advanced Fuel Cycle Initiative Fellowship to support his graduate research.

Campus

Angelo State University's campus is situated on 268 acres in the center of San Angelo. The campus is lined with native live oak and pecan trees as well as imported palm trees. In addition to being one of the prettiest campuses in the region, it is one of the safest in Texas. The campus has ultramodern facilities with state-of-the-art technology support. ASU is home to the State of Texas Data Center, one of the state's two such facilities, which provide sophisticated computer processing and disaster recovery services for agencies and universities. Additionally, the university operates a 6,000-acre farm with a Management, Instruction and Research Center that includes a state-of-the-art meat laboratory.

Working at Angelo State University

Community is a term often used to describe Angelo State University. This applies to the work culture where core values such as a strong work ethic, communication, caring, loyalty, teamwork and integrity permeate the organization of approximately 1,800 employees. While traditions exist at ASU, so does vision, vision to improve programs and to adapt to society's needs.

Angelo State University offers comprehensive benefits, retirement and work life programs designed to meet the needs of employees and their families. Employee amenities include fitness and dining facilities, tuition fee reimbursement for staff, dependent scholarships, and free Internet access service.

Angelo State University offers job opportunities in teaching, information technology, athletics, student programs, and administrative support, to name a few. The university's employee community is dedicated to preparing and supporting students to discover the potential in their lives and their communities. ASU invites interested individuals to search for job opportunities at http://www.angelo.edu.

 Angelo State University is an equal opportunity employer and seeks to build a diverse workforce community.

Find Us
Telephone
325-942-2168
Location
2601 W. Avenue N
San Angelo
Texas
76909
United States
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