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Technician, Technology Support Services

Employer
Yavapai College
Location
Prescott, AZ

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Administrative Jobs
Academic Affairs, Research Staff & Technicians, Institutional & Business Affairs, Clerical & Administrative Support
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Description of Position

This position will gain marketable work experience by working with Yavapai College staff and faculty to support the mission, goals, and values of Yavapai College.
The Technology Support Services Technician will support projects to replace desktop and laptop computers for all full-time faculty and staff at the college as well as provide operational support for inventory control and materials management within ITS.

This person will unbox new equipment, change internal hardware, image laptops, install software, and support the YC community by contacting staff and faculty to arrange for delivery of hardware and transfer of software or files from previous machine, installing or replacing monitors and other peripherals in offices and other tasks as assigned. This position will also assist with installation of new technologies and the disposition of legacy and surplus equipment.

This position will have direct contact with customers from all area of the college, professional conduct and high levels of customer service are required.

Yavapai College has instituted detailed guidelines for working during the COVID-19 Pandemic, these can be viewed at www.yc.edu/reentry. This position will be expected to strictly adhere to published protocols and mitigation efforts.

Minimum Expectations & Requirements

  • All hiring documents must be completed prior to first work shift, including acceptable documentation for the I-9 Form
  • Possess basic familiarity with technology, including computer hardware and software troubleshooting
  • Demonstrate a desire to learn and develop professional skills pertaining to technology-focused careers
  • Demonstrate patience and a positive attitude in customer service interactions
  • Demonstrate communication and interpersonal skills in a team environment
  • Demonstrate time management and organizational skills, and ability to complete a variety of tasks on immediate or extended timelines
  • Maintain work area in a clean and organized manner
  • Adhere to Yavapai College Code of Conduct, Code of Confidentiality, and FERPA guidelines
  • Valid Arizona driver's license and insurable DMV history to operate College vehicles (CDL not required)
  • Must have ability to lift 50 pounds or more and carry it 25 yards, team-lifting as required.
  • Preferred Skills & Abilities

  • Prior work experience and/or transferable skills with computer hardware and software
  • Prior work experience in customer service
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements and competencies listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Essential Functions

    Physical Demands

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is frequently required to use hands to finger, handle, or feel. The employee is required to stand; walk and reach with hands and arms. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

    Work Environment

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this the employee maybe exposed to dry and/or dusty conditions as well as wet and/or humid conditions. The employee will be exposed to mechanical areas of campuses. Work may need to be done above ceilings and on floors. Safe operation of vehicles and safe conduct on ladders and other industrial work surfaces is required.

    The noise level in the work environment is usually moderate but can be excessively noisy to loud.

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