Civil ServiceClassification Title:
IT Support AssociatePosition's Functional Title:
IT Support Associate IIPosition Summary:
Governors State University seeks to fill the position of IT Support Associate II for the Information Technology Services Department. The primary focus of the IT Support Associate II may be in the areas of computer operations such as: repair, imaging, deployment, user and desktop support (hardware and software), and service desk operations. The incumbent will perform a variety of level 2 information technology support duties to ensure smooth delivery of technology services such as but not limited to computer imaging, delivery, repair and installation, printer deployment and repair, monitoring service desk ticket que, creating and resolving tickets, and others as assigned. The IT Support Associate II will monitor, operate, coordinate, assist and train others in the operation of computer hardware, software, and peripherals in order to achieve desired results. The IT Support Associate II will be required to work independently with minimal supervision and may assist in training, scheduling and distributing work of other staff members, student workers, casuals, and temporary workers. The incumbent will be required to periodically update the supervisor on the status of projects and technical issues. The IT Support Associate II will exercise judgment and creativity in selecting and applying procedures correctly, and determine when to refer problems to the supervisor or the next level of support. This position may provide information and training to students, staff, faculty, or general public on established policies and procedures, or services provided. Minimum Qualifications:
Starting Salary: up to $55,000.00
(This is a non-unionized position. Salary starts at the base and is determined based on Education and Experience exceeding the minimum qualifications).
REQUIRED: HIGH SCHOOL DIPLOMA OR EQUIVALENT/COLLEGE/UNIVERSITY TRANSCRIPTS, WHICH INCLUDES THE EARNED DEGREE AND CONFERRED DATE MUST BE ATTACHED FOR CONSIDERATION OF THIS POSITION (See “Special instructions to applicants” section below) Preferred Qualifications:
1. High school graduation or equivalent.
2. Any combination totaling one (1) year from the following categories:
A. progressively more responsible work experience in an Information Technology (IT) related profession
B. college course work which included Information Technology (IT), or a closely related discipline, as measured by the following conversion table or its proportional equivalent:
* 60 semester hours or Associate’s Degree equals one (1) year
For more details, visit: https://www.sucss.illinois.gov/pages/classspec/Detail.aspx?tblClassIndexID=2625
- Experience working in a higher education environment Posting Date:
- CompTIA Certifications such as, A+ Certification, Network+, Security+, etc.
- Microsoft Certification such as, MCSA, MOS, MCSE, etc.
- Other Industry Certifications such as Linux, Apple/Mac, Ivanti, etc.
09/23/2021Open Until Filled:
CS0549PType of Search:
ExternalQuicklink for Posting:
https://employment.govst.edu/postings/6160Special Instructions to Applicants:
For consideration, applicants are required to attach the following:
1: High School Diplomas or Equivalent (College/University Transcripts may used as a substitute).
2: Online Application – Must be fully completed, include all dates of employment, employment status (full-time or if Part-time, include percentages; ex- 50% 60%), job duties and responsibilities (full details)
3: Cover Letter
5: A list of three Professional References (We will only contact your references if you are a finalist)
6: Other documentation, licenses, certifications, or etc.
Illinois residency required within 180 days of hire date.
CREDENTIAL ASSESSMENT EXAM DETAILS:
This vacancy involves a Credential Assessment Examination which consist of a review and rating of the applicants Education, Experience, Licenses, and other qualifications. Applicants are required to provide electronic documentation as listed above to verify that the minimum qualifications for this position has been met.
VETERAN’S PREFERENCE POINTS:
Veterans may be eligible to receive additional points on a passing final examination score. To determine eligibility, submit one of the following documents to the Department of Human Resources:
1: Department of Defense – DD214/DD215
2: National Guard – NGB22 Form
3: Discharge Orders
4: Reserves – DD256 Discharge Certificate
Notes: Documentation must be received by the closing date of this posting.