Director, Research Operations

Job Title: Director, Research Operations
Location: Augusta University
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 231669
Required Qualifications Master's degree or terminal degree from an accredited college or university in a related field with a minimum of five years of demonstrated leadership experience in strategic goal planning and overseeing operations in an academic, research, or healthcare environment.Knowledge, Skills, & Abilities Ability to maintain confidentiality
Excellent interpersonal, written and verbal communication skills
Proficient in Microsoft Office and other computer software/databases
Strong listening and problem solving, relationship building, and conflict negotiation skills
Ability to develop and implement goals and action plans and oversee multiple projects (i.e., implementation of new software, creating and reviewing of policies)
Knowledge of strategic planning for the research enterprise; compliance regulations related to human subject research, research patient billing, and revenue cycle; research operations and infrastructure to identify future opportunities for improvement; areas of research (Institutional Review Board, Division of Sponsored Programs Administration, Clinical Translational Research, Research Development Services, Lab Animal Services, Research IT, Research Training Programs, Research Business Operations)Preferred Qualifications Previous work with Clinical and Translational Research and Research Compliance Programs.Responsibilities Reporting directly to the Senior Vice President Research, the incumbent manages the daily operations of the Office of Senior Vice President of Research, develops and executes an enterprise-wise research strategic and operational plans, and leads and Enterprise-wide Research Projects to facilitate the ability of AU investigators at all nine AU Colleges (including Research Centers and Institutes) to conduct research. They will provide strategic leadership, business planning and modeling, marketing to current and potential users, and provide long-range planning support, which will prepare AU to be competitive for funding for a NlH Clinical and Translational Science (CTSA) grant submission. The incumbent will assume responsibilities throughout the AU Research areas including anima care program, (IACUC and Lab Animal Services), research integrity, Core Laboratory Services, postdoctoral program, and University wide research institutes. Additionally, the incumbent will manage research special projects such at the State of Georgia Cannabidiol Study. The duties include, but are not limited to:
  • Lead or participating in project teams for implementation of new research technology software programs such as Core laboratory management software, IRB software systems, OnCore (clinical data management system), and clinical trials website; Development methods for monitoring utilization of research resources; Develop and implement relevant policies and procedures and ensures compliance of staff with relevant organizational, University, and other relevant policies and guidelines. Facilitate communication among faculty and other groups to support research collaboration.
  • Harmonized/optimized use of existing technology platform/stakeholder investments supporting research, as well as identification and business planning for new technologies that improve efficiency and lower operating costs. Provide direction, mentorship and human resource development of research unit leaders and, in general promotes a high-performance, collaborative culture. Develop Key Performance Indicators (KPIs) to measure both financial and academic Return On Investment (ROI). Identification of new business development, research sponsorships and research collaboration opportunities.
  • Provides guidance and support in human resource functions consistent with strategic vision of the SVP Office. This can includes the identification and development of new (additional) strategic positions, hiring, management of job descriptions, and recommendations of salary. Ensures the Division staff have job descriptions and performance evaluation instruments and ensures that performance evaluations and other personnel actions are timely. Hires, trains, appraises, promotes, disciplines, and terminates office staff, including both exempt and non-exempt employees reporting to this individual. Directs and monitors the work of staff to ensure accuracy and timeliness of work.
  • Providing direction and day-to-day management and oversight of research activities occurring at Augusta University while collaborating and ensuring services to Colleges at AU conducting clinical and translation research. Provide a visible role in creating governance, leadership, and reporting structures, as well as supporting best research practices. Oversees processes necessary to achieve research trial operational efficiency, financial sustainability, and ongoing regulatory compliance obligations. Evaluates issues as they relate to federal, state, and local risk management for clinical trials and human subject research. Provides focus on growing the clinical and translational trial portfolio in areas of strategic importance for AU, while improving patient access to clinical trials, through improved study start up initiatives and identification of additional research funding opportunities. Preserve institutional protections, engage in proactive cost recovery strategies and harmonize existing and new technology assets. This individual will work to create a culture of collaboration and research trials business acumen, to attract sponsors and external collaborators and empower investigators, focusing on portfolio growth in high-impact research.
  • Fosters growth in strategically important areas such as with the VA, Fort Gordon, and Georgia Cancer Center ensuring that strategy, structure and research processes are supportive of and conducive to ongoing contractual obligations and future national grant awards (such as Clinical and Translational Science Award (CTSA) and National Cancer Center Institute (NCI) designation). Provides support and guidance for Director of Research Ethics & Compliance and Director of Research Facilities as they relate to research operations, policy, standards, and norms within the research community. Through the use of innovation and strategic thinking, identify opportunities for novel use of technology in research operations which supports harmonized/optimized use of existing technology platform /stakeholder investments supporting research, as well as identification and business planning for new technologies that improve efficiency, lower operating costs, and/or improve compliance. Responsible for integration of clinical trial infrastructure for the conduct of human subject research at AU. This includes, but is not limited to overseeing Research's Clinical Trial Billing in conjunction with AUHS, as well as AU units involved in clinical trials research such as departments, labs and regulatory entities.
  • Responsible for integration of clinical trial infrastructure for conduct of human subject research at AU. This includes, but is not limited to overseeing Research's Clinical Trial Billing in conjunction with AUHS, as well as AU units involved in clinical trials research such as departments, labs and regulatory entities.
  • Oversee informational technology planning for research, ensuring necessary operating and information systems and resources are in place to accomplish strategic goals; Lead and/or participate in Project Management Teams (examples include: IRB IT programs (IRBNET), clinical trials data management programs (OnCore), i2b2 enhancements, iLab, Big Data research initiatives, etc. Manages special projects or functions related to the business of the organizational unit. Makes recommendations to the Sr. Vice President regarding financial decisions, operational procedures and best practices. Maximizes resources in a manner that supports the organizational values.
  • Works collaboratively with the AU Executive Leadership, Deans, Principal Investigators, Clinical Chairs & Center Directors, Medical Center Administration, and Research Study Staff to develop and implement strategy for Institutional Research growth and infrastructure development. Facilitate the development of research partnerships/ collaborations within the institution, with industry partners, and government agencies such as VA and Fort Gordon. Ensure that strategy, structure, and research processes are supportive of and conducive to ongoing contractual obligations and future national grant awards (such as Clinical and Translational Science Award (CTSA) and National Cancer Center Institute (NCI) designation). Serves as resource for Investigators for issue escalation/resolution, identification of customer service issues and service recoveries as well as collecting feedback in support of continuous process and service improvement. Accountable for building and preserving continuity of research unit services in the areas of: Regulatory, Clinical Research Operations Support, Information Technology, and Compliance/Quality Assurance. Develop and lead enterprise research communications through internal messaging and external content management (website).
  • Participate in Sr. Vice President for Research Committees, represent SVP when necessary. Provide leadership and direction to faculty and research staff in absence of Sr. Vice President for Research when appropriate. Serve as reference and point of contact for Sr. Vice President direct reports in order to appropriately communicate research communications to the research community and business units. May oversee communications and event planning functions. Facilitate the development of, alignment, and integration of resources available for clinical research, such as the Clinical Research Centers (i.e. Pope Avenue, CRU, TRU, and GPI locations for research). Manage central communication system, email and telephone, to appropriately assess requests and triage accordingly.
  • Responsible for delivering adequate business controls, risk management, staffing, technology deployment and service recovery mechanisms to ensure research patient billing and revenue cycle standards remain in compliance with state and federal requirements. Timely and consistent clinical trial invoicing and account receivable management. Adequate regulatory support is made available for all clinical trials, including IRB submissions, and other regulatory agency filings. Ensure that clear and concise standard operating procedures are in place for all important aspects of the missions of the clinical / translational research enterprise. Current policies, procedures and business controls are designed for and universally accessible to the research community at large. Development and execution of research enterprise education and training programming. Development and execution of regular and transparent communications for the benefit of the research community.
  • Perform all other related duties/tasks as assigned.
Shift/Salary Shift: Days/M-F, Work outside of the normal business hours may be required. Pay Grade: 24 Salary: $74,604/Annually - $100,715/Annually Salary to be commensurate with qualifications of selected candidate within the established range (generally minimum-midpoint) of the position Recruitment Period: Until FilledConditions of Employment All candidates are required to successfully pass a Background Check review prior to starting with Augusta University.

All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during the course of their employment and beyond.Equal Employment Opportunity Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.Credit Check This position will require the acquisition of a P-Card and/or handle cash, credit or other sensitive information and will require a satisfactory Consumer Credit check as a condition of employment.Other Information This position is also responsible for promoting a customer friendly environment and providing superior service to our patients, students, faculty, and employees. "Augusta University is a patient-and family-centered care institution, where employees partner everyday with patients and families for success." Augusta University is a tobacco free environment and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.

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