JOB GOAL:

To advance the college’s mission, vision, principles, values and strategic initiatives through continuous improvement decisions.

GENERAL JOB SUMMARY:

This position is for a full-time or part-time degree seeking student at Kirkwood. This position can be part-time or work-study. Under limited supervision, provide support to the operations of Kirkwood Global Learning by assisting the Global Learning team and working on projects as determined by the Global Learning staff. Responsibilities include assisting with various office functions associated with the everyday operations of Global Learning, facilitating recruitment activities in person around Kirkwood’s campuses as well as virtually utilizing social media, contacting potential applicants, hosting short-term program groups, and assisting in database entry. This position requires cross-cultural awareness, excellent customer service skills, independent judgment, problem-solving and decision-making skills, strong organizational skills, excellent communication skills, good computer skills. The position requires a high standard of confidentiality and professionalism.

UNIVERSAL CORE COMPETENCIES:

Advocate for Continual Improvement- empowering each other to identify opportunities for excellence.

Collaborate with Mutual Accountability- working together with a willingness to take ownership and account for our actions.

Champion Service- anticipating needs and create a welcoming, diverse, and inclusive environment.

Perseverance- commitment to excellence even in the face of adversity or delay in achieving success.

Lead- regardless of title, through positive influence.

DUTIES/RESPONSIBILITIES:

Communicate via phone, in-person and social media communication to students, faculty and staff involved in Global Learning including study abroad students, study abroad faculty, international students, international applicants and general Kirkwood community

Help recruit and assist students involved in study abroad by planning, organizing and facilitating recruitment sessions such as classroom visits and tables

Help recruit and assist international students applying to Kirkwood through the basic application process

Contact applicants of study abroad programs and international students via phone, email, social media, and text messaging to assist them with the application process

Develop new ways to contact students including social media campaigns, etc. Advise staff on best ways to communicate with students.

Hold consistent office hours and attend team meetings and other functions

Assist the Global Learning Team on office tasks, particularly entering data into Terra Dotta databases, scanning and general office processes.

Serve as host and/or driver for visiting student groups

Assist with events, activities and international programs

Perform other related work duties as assigned

PERFORMANCE EXPECTATIONS:

Must possess a strong customer service attitude.

Must possess effective time management and organizational skills

Be able to work effectively in both an individual role involving independent judgment,

as well as in a team role involving shared input and decision-marking, ability to access, input and retrieve information from a computer for word processing and database management (Terra Dotta / Colleague)

Must have excellent human relation, communications, and problem solving skills.

Must have the ability to get along with diverse populations and personalities.

Be able express oneself clearly and effectively in oral and written form

The statements contained herein reflect general details as necessary to describe the essential job duties/responsibilities and performance expectations of the job, which should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned.

PHYSICAL ACTIVITIES WITH/WITHOUT REASONABLE ACCOMMODATION:

Position involves working in an office setting. Constant (67-100%) standing conducting presentations or standing at tables, pushing, pulling and grasping. Frequent (34-66%) reaching and viewing a computer and other types of close visual work. Constant (67-100%) sitting, walking, repetitive motion, talking and hearing.

MINIMUM QUALIFICATIONS:

Must be a full-time or part-time degree seeking student at Kirkwood Community College who is in good standing academically and with the Dean of Students officeMust be able to work consistent schedule during semester (some time during normal office hours of 8 am to 5 pm and occasional off hours)
PREFERRED QUALIFICATIONS, LICENSES, CERTIFICATIONS, OR REGISTRATIONS:

Plans to stay at Kirkwood for at least one full academic year (fall and spring semester).

Willingness to work evening hours as requested (rarely).

Able to work in the summer for summer orientations and other projects.

Completed a study abroad experience (short term or semester) at Kirkwood Community College.

Public presentation skills or experience.

Driver’s License, good driving record and ability to drive student groups to events via 7- or 15-passenger van in Kirkwood Fleet.

Recommended by a Kirkwood study abroad leader and/or Kirkwood faculty member.

Bilingual a plus