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Information Receptionist - Hawks Care

Harper College
Palatine, IL
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Job Details

Schedule Information: Typical work schedule but may differ slightly depending on center needs and semester breaks:

Monday - 12:00pm - 5:30pm
Tuesday - 1:00pm - 7:00pm
Wednesday - 1:00pm - 7:00pm
Thursday - 12:00pm- 5:30pm
Friday - 9:00am - 3:00pm

Hours per Week: 29

Benefits: Prorated Sick & Vacation; Holiday Pay; and 2 Harper Tuition Waivers per semester

Work Conditions: Work is primarily indoor and sedentary in nature.

Duties of Position: Provides general support for the Hawks Care Resource & Counseling Services Center at Harper College. Provides accurate and timely information general to Harper College and specifically in regard to Hawks Care Resource Center and Counseling Services to students and internal and external stakeholders. Provides high quality customer service to students, faculty and staff.

Assess daily needs of the Center and pivot service based on those needs as well as communicating those needs to service providers within the center, i.e. distributing calls, monitoring drop-in/walk-in traffic and peak time volume.

Provides front line support to address incoming questions about services in the department and makes prompt referrals to on-campus services as needed.

Tracks and monitors student contacts for the department and assists with reports related to student utilization of services, outreach and communication.

Screens in-bound calls and contacts and provides information using several different software and technology platforms in person, over the phone and by email.

Supports students daily in the scheduling of appointments with counselors using scheduling software.

Responsible for maintenance of student records in student information system.

Accesses, researches and prints student information from student systems for counselors.

Assists with outreach activities related to promoting and representing Hawks Care and Counseling Services, as needed.

Provides students with resource materials as needed. Responsible for monitoring form availability and presentation within the Center to make sure the most relevant and up-to-date information is available for students and staff alike.

Responsible for data entry and filing as needed, including related documents in the student system.

Supports Administrative Secretary with projects and reporting including operational statistics and End of Year Reports.

Distributes, compiles and tallies comments from center and counselor evaluations.

Provides reception for the Center. Greets visitors, answers telephone, takes and distributes messages and provides information as appropriate.

Follows privacy and confidentiality guidelines with student record information.

Performs related duties as assigned.

Educational Requirements: High school graduate or equivalent.

Experience Requirements: At least one year general office experience required. Knowledge of Word, Excel and Outlook. Experience using different technology/software platforms and familiarity with student systems preferred.

Application Review Date: Applications are accepted until the position is filled though priority will be given to applications received on or before: September 3, 2021

Required Documents: ***A resume and cover letter are required to complete the application process***

* Employment is contingent upon Criminal Background Check.
* Employment sponsorship is not available.


Founded in 1965, William Rainey Harper College is a dynamic comprehensive community college situated on a 200-acre campus in Chicago’s northwest suburbs. The College is committed to diversity, and encourages the development of multicultural perspectives.

harper_college1.gifAnnually, the College serves approximately 25,000 students from 23 communities. Providing both transfer and career programs, Harper offers degrees and a wide range of credit, continuing education and corporate training for students of all ages and interests. In order to provide accessible higher education to all, we offer a flexible schedule of daytime, nighttime and weekend classes at our main campus and at several other sites conveniently located throughout our service area.

Harper College is fully accredited by the Higher Learning Commission of the North Central Association of Colleges and Schools, and has received the coveted Bond Rating of Aaa from Moody’s Investor Service. We are committed to our Institutional Core Values of Integrity, Respect, Excellence and Collaboration.

Our Vision:

William Rainey Harper College is committed to academic integrity and excellence. The College is a leader in teaching and learning, transforming lives by responding to the needs of the individual and the community.

harper_college2.jpgBenefits offered to employees include tuition reimbursement/professional expense, health/life/dental/disability insurance, participation in the State University Retirement System (SURS) and tax deferred annuity plans as well as fourteen paid holidays. Harper also offers some on-site childcare, a summer camp for children, and much more.

Harper College is an Equal Opportunity, Affirmative Action Employer that encourages applications from women, minority group members and persons with disabilities.

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