Director, Student Services, Community Education Center

Pasadena City College

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Job Details

Director, Student Services, Community Education Center

Pasadena City College

Depends on Qualifications
Pasadena, CA
Job Type
Academic Administrator
Non-Credit & Offsite Campuses
Job Number

9/9/2021 11:59 PM Pacific
Probationary Period
None. At-Will Employment.
Work Shift
Monday through Friday, 8:00 A.M. to 4:30 P.M.
Salary Schedule/Range
Management Association M-1

Under general direction, the position is responsible for managing student services at the District's Community Education Center (CEC). The position is responsible for supervising staff to organize student services, administer the area budget, assess the effectiveness of student services, and ensure compliance with federal/state regulations that govern areas such as admissions, records, financial aid, and counseling services at the CEC.

1 Implements departmental policy changes, policy modifications, special assignments, goals, action plans, and objectives for the admissions, records, and counseling services of the CEC.
2 Analyzes employee performance to develop performance evaluations and address performance issues.
3 Participates in the District's recruitment process to hire classified and unclassified staff; assists in the recruitment of certificated staff.
4 Apportions work amongst subordinate staff.
5 Engages in employee discipline.
6 Approves paid time off for all employees under supervision.
7 Completes assessments of departmental services and programs. (E)
8 Completes federal, state, county, and District reports for the area under the responsibility.
9 Monitors the area budget to assist the supervising manager with tracking, developing, and administering the departmental budget.
10 Ensures compliance with grant guidelines; ensures that grant outcomes are being met. (E)
11 Develops programs such as, but not limited to, residency or partnership programs that will support student objectives and job development opportunities. (E)
12 Approves student internship hours for graduate student interns within the area of responsibility. (E)
13 Directs the organization of various assessment exams related to the Non-Credit Division such as, but not limited to, ESL assessments, language placement tests, and workforce development assessments. (E)
14 Directs the submittal of attendance rolls from non-credit faculty members. (E)
15 Ensures that all online documents related to enrollment and student services are accessible. (E)
16 Ensures that the activities of student organizations of the Non-Credit Division comply with regulations governing their activities. (E)
17 Develops strategies to increase student enrollment for the non-credit division.(E)
18 Performs related duties as assigned.

REQUIRED QUALIFICATIONS-Required qualifications to effectively perform the job.

1 Master's Degree from an accredited college or university AND
2 Three (3) years of formal training, or leadership experience reasonably related to student services.

KNOWLEDGE, SKILLS AND ABILITIES -May be representative, but not all-inclusive, of those knowledge, skills and abilities commonly associated with this position.

1 Federal and state regulations governing disabled students, admissions into California Community Colleges, and mandated reporting requirements
2 Family Educational Rights and Privacy Act (FERPA)
3 Assessment methods such as, but not limited to, Student Services Outcomes (SSOs) and Program Review
4 Grant based funding
5 District policies and procedures
6 Collective bargaining agreements
7 Timekeeping software
8 Enterprise Resource Planning (ERP) software
9 General office software and equipment

1 Apply knowledge of federal and state regulations governing admissions, records, and mandated reporting requirements to direct the day-to-day operations of the department and organize the gathering of information on time.
2 Apply knowledge of FERPA to ensure departmental operations are in compliance.
3 Apply knowledge of collective bargaining agreements to engage in the disciplinary process, adhere to the negotiated evaluation procedures for subordinate staff, and ensure compliance with the use of paid time off.
4 Apply knowledge of the District hiring procedures and collective bargaining contracts to ensure compliance with the hiring of full-time and part-time staff.
5 Use time-keeping software to review and approve time cards.
6 Apply knowledge of grant-based funding to recommend the pursuit of grants for areas under responsibility, manage grant funds, ensure compliance with grant guidelines, and ensure grant reporting deadlines are met.
7 Apply knowledge of state and federal regulations governing disabled students to ensure that all online documentation and departmental processes are in compliance.
8 Apply knowledge of assessment methods, SLOs, and program review to complete such assessments for areas under supervision and measure the effectiveness of student services.
9 Use assessment techniques to develop methods that measure the effectiveness of student services.
10 Use ERP software to monitor departmental budgets, grant funds, and approve purchase requisitions.
11 Use general office software to develop performance evaluations, develop reports, training materials, aggregate data, and communicate with District staff.

1 Effectively follow provisions of collective bargaining contracts and District policies.
2 Complete required assessments at appropriate deadlines.
3 Effectively organize the collection of data and information.
4 Effectively ensure that area under responsibility is operating within its budgetary limits.
5 Ensure grant reporting deadlines are met and that grant funds are used in compliance with such guidelines.
6 Develop student services-related events and programs.
7 Communicate effectively, orally, and in writing.
8 Develop and maintain collegiate relationships with District staff.

PHYSICAL ABILITIES -Activities that are commonly associated with the performance of the functions of this job.The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

1 Continuously (5.6 hours - 8 hours) exhibit the ability to communicate, sit, and operate a computer to manage the day-to-day operations of the department.
2 Occasionally (31 minutes - 2.5 hours) exhibit mobility to travel to District satellite locations.

WORKING CONDITIONS- Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.

Continuously (5.6 hours - 8 hours) work in an indoor office environment within a moderate temperature and have continuous contact with customers, end users, and the general public.

Pasadena City College utilizes an online application process. Hard copy, e-mailed, or faxed resumes are not accepted. You can apply for a position from any computer with Internet access. Please keep in mind the following:
  • If you do not follow the process or your application/resume is incomplete, your information will not be processed.
  • The hiring committee will review, evaluate, and consider applications and supporting materials received by the deadline. Meeting the minimum qualifications for a particular position does not assure the applicant an interview.
  • While the acceptance of the application packet is done through PCC's Applicant Tracking System(ATS), all hiring decisions are made by a hiring committee.
  • Once applications are submitted they are final. Please carefully review your application and the documents which you are attaching to make sure that they are free from errors and complete. If you require assistance with your application, please refer to the application guide or you may contact NeoEd Customer Support at 855-524-5627. Customer Support is available Monday - Friday, 6 a.m. - 6 p.m. (PST).

    All materials listed below are required for your application packet to be considered complete:
    1 Resume or Curriculum Vitae
    2 Cover Letter

    After a review of applications received, the District may require the completion and submission of supplemental documents prior to the interview process.

    Established in 1924, Pasadena City College, (PCC), has been serving the West San Gabriel Valley for 96years. PCC enrolls more than 29,500 students each semester and offers 107 academic degree programs and 72 Career and Technical Education (CTE) programs to its students. PCC serves one of the most culturally diverse student populations in the nation. The College sets the stage for preparing students to meet the demands of a changing world. Building relationships with community partners provides opportunities for PCC faculty and its students to engage in opportunities not often available to students in other areas.

    The main college campus occupies a 53-acre site, while the Foothill Community Education Center and Child Development Center are located in separate nearby off-campus facilities. Due to the geographic size of the District, PCC has two additional satellite sites - the Rosemead Center and its newest site, PCC Northwest at John Muir High School. For more information, go to

    PCC has many institutional strengths that distinguish it among its peers, both in the state and across the nation.Among them are:

    A highly multicultural student body:

  • 47% Latino/a/x
  • 4% Black/African American
  • 27% Asian
  • 4% Two of More Races
  • 15% White
  • 3% Unknown/Other

    Annually, at 49%, the College achieves recognition for one of the highest rates for transfer degrees to baccalaureate level institutions, both in California and across the nation. Additionally, PCC boasts a 52% bachelor's degree attainment rate for Pasadena graduates who transfer to a four-year university, compared to 42% nationally. The College is well known for national mathematics and forensic honors, as well as its extensive study abroad opportunities.

    PCC was once again named one of ten national finalists for the 2019 Aspen Prize for Community College Excellence, widely recognized as the nation's premier honor for two-year colleges. The Aspen Prize recognizes institutions for their outstanding outcomes in four areas: student learning; certificate and degree completion; employment and earnings; and high levels of access and success for minority and low-income students.
    PCC is ranked by the Military Times as the top community college in California for military veterans, and the College is similarly ranked among the top community colleges in the nation. The PCC Courier, the student newspaper, is a perennial award winner.

    Twelve students are elected annually by the PCC Associated Students to represent and advocate on behalf of the student body. There are 80 student clubs and organizations representing the interests of a culturally diverse student population.

    In February 2017, the Accrediting Commission for Community and Junior Colleges of the Western Association of School and Colleges reaffirmed PCC's status as a fully accredited institution. For more information, go to

    Pasadena City College is an equity-minded learning community dedicated to enriching students' academic, personal, and professional lives through an array of degree and certificate programs, campus engagement, and customized student support.
  • A Passion for Learning — We recognize that each one of us will always be a member of the community of learners.
  • A Commitment to Integrity — We recognize that ethical behavior is a personal, institutional and societal responsibility.
  • An Appreciation for Diversity — We recognize that a diverse community of learners enriches our educational environment.
  • A Respect for Collegiality — We recognize that it takes the talents, skills and efforts of the entire campus community, as well as the participation of the broader community, to support our students in their pursuit of learning.
  • A Recognition of Our Heritage — We recognize that we draw upon the College's long-standing tradition of excellence to offer innovative services to our students and communities.

    Successful applicants must provide proof of eligibility to work in the United States.
  • Successful completion of background check including Live Scan and Tuberculosis (TB) assessment/screening.
  • Pasadena Area Community College District will notsponsor any visa applications.
  • Applicants must be available for interviews at Pasadena City College at no cost to the District.
  • Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting the Office of Human Resources directly at (626) 585-7388.
  • The Pasadena Area Community College District does not discriminate in the educational programs and activities operated by the District or in employment procedures and practices of the District. The Policies of Title IX as developed to date are available for inspection during normal business hours at the District office at 1570 E. Colorado Blvd., Pasadena, CA 91106.
  • Crime awareness and campus security information are available from Campus Police. (Public Law 101-542).
  • The Pasadena Area Community College District is an equal opportunity employer. The District encourages applications from underrepresented minorities and the disabled.
  • An applicant, who attempts to contact individual Board members or members of the screening committee with the intent of influencing the decision of the committee or the Board, will be disqualified. General inquiries regarding the position and/or District employment should be directed to the Office of Human Resources.

    PASADENA AREA COMMUNITY COLLEGE DISTRICT Equal Opportunity, Title IX, Section 504 Employer

    To apply, please visit:

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  • Organization

    The mission of Pasadena City College is to provide a high quality, academically robust learning environment that encourages, supports and facilitates student learning and success. The College provides an academically rigorous and comprehensive curriculum for students pursuing educational and career goals as well as learning opportunities designed for individual development. The College is committed to providing access to higher education for members of the diverse communities within the District service area and to offering courses, programs, and other activities to enhance the economic conditions and the quality of life in these communities.

    Institutional Core Values

    As an institution committed to successful student learning in an environment of intellectual freedom, Pasadena City College is guided by the following essential, enduring and shared values:

    A Passion for Learning

    A Commitment to Integrity

    An Appreciation for Diversity

    A Respect for Collegiality

    A Recognition of Our Heritage of Excellence

    Academic programs: 60 program areas, with day, evening and weekend classes

    Career and Technical programs: 76 program areas, with day, evening and weekend classes

    Lifelong learning programs: 25 program areas with evening and weekend classes

    Fully accredited by the Western Association of Schools and Colleges

    Offers Associate in Arts and Associate in Science degrees, Certificates of Achievement and Occupational Skills Certificates

    Recognized for:

    • High student transfer rate
    • Honors at Entrance Scholarship awards and nearly $28 million in student scholarships and financial aid

    Number of Employees:

    • 435 faculty, librarians, counselors and administrators;
    • 625 adjunct faculty
    • 382 maintenance, trades, professional, clerical, and management


    We are looking for faculty, administrators, and support staff who will help us meet our educational goals of providing students with:

    • excellence in education in a learning-centered environment, 
    • high-quality support services, and
    • a campus climate that embraces diversity.

    We are proud of our excellence. We invite you to contribute to our tradition of excellence and to apply for available positions in the Academic, Classified, Adjunct Faculty, and Management categories.

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