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Program Administrator, Center for Alternative Pathway Programs

Saint Leo University
University Campus

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Administrative Jobs
Technology, Analysts & Programming
Employment Type
Full Time
Institution Type
Four-Year Institution
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Job Details

Job location: University Campus

Employment Type: Full-time
Posted data: 2021-08-18
Req: R5593
Job Description Summary

The Program Administrator reports to the Director for the Center for Alternative Pathway Programs (CAPPS) and is responsible for the administration, technical, and daily operations of the Center of Alternative Pathway Programs. The program administrator is responsible for the coordination and management of a variety of non-credit and for-credit programs and courses of a comprehensive educational program that includes a variety of skills training and industry and continuing professional education. Under the direction of Director, administers non-credit and for-credit courses, seminars, workshops, and/or conferences as part of CAPPS.

The Program Administrator will be proficient in Microsoft Office applications and possess the ability to learn and become proficient in various academic software systems to support the daily activities of the position and the department.
The position includes some evening and weekend work, extensive phone use and technology, support of marketing initiatives, student recruitment, and customer service to internal and external constituents.

Job Description

Duties and Tasks:

  • Creates courses/categories of courses in the Course Merchant System: assign course number, schedule online classes or classroom for on-ground delivery. Request clearances if necessary.
  • Registers students for courses and events.
  • Processes registration, drop, refunds (upon Director’s approval) and transfers of courses.
  • Coordinates the preparation and dissemination of the on-going CAPPS schedules.
  • Works with faculty to develop course descriptions for CAPPS courses.
  • Performs necessary administrative duties such as correspondence and reports, including data and summary reports.
  • Collects, manages and analyzes CAPPS program data such as enrollment data and course outcome data.
  • Coordinates fee payment by students via Course Merchant and University systems and accurate accounting of same.
  • Safeguards student payment methods and student records.
  • Plans an annual budget with Director that will support courses and programs offered while generating substantial revenue for CAPPS.
  • Assists Director with business operation activities such as creating and maintaining contracts, SOWs, and fee/payment schedules.
  • Assists Director with promotional activities such as advertising, catalogs, and mailings designed to generate enrollment.
  • Updates and maintains CAPPS website.
  • Supports/assists with publicity and marketing plan for the production of class schedules, brochures, web pages, social media, news releases, and advertisements.
  • Makes and/or supervises all necessary arrangements for programs including rooms, special material, or equipment and follows up on all details for coordination and operations, maintaining liaison with appropriate on and off campus parties responsible for providing services.
  • Other duties as assigned by the Director.



  • Master’s degree from a regionally accredited institution with a minimum of two years experience in a higher education setting. Bachelor’s degree with significant experience in higher education will be considered.
  • Experience in higher education in the development, coordination, and management of non-credit programs and courses preferred.
  • Knowledge of college operational practices, policies and procedures, and the ability to follow them.
  • Knowledge of the proper operation of and the ability to use personal computers and job related software, including Microsoft Office Suite and other job specific software.
  • Knowledge of advertising methods with emphasis on internet and social media.


  • Strong project management skills
  • Strong organizational and analytical skills
  • Intermediate to accelerated computer skills and ability to maintain currency
  • Excellent grammar and writing skills


  • Able to communicate effectively
  • Ability to effectively present information and respond to questions from a variety of constituencies
  • Excellent customer service skills
  • Ability to anticipate problems, exercise good judgment, and develop and apply solutions effectively
  • Coordinate multiple activities simultaneously and be able to prioritize
  • Ability to make decisions/work both independently and as a member of a team
  • Ability to be re-directed as needed to support new initiatives.
  • Ability to establish and maintain effective professional working relationships


The work environment characteristics described here are a representation of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The term “qualified individual with a disability” means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of this position.

While performing the duties of this job, the employee is regularly required to communicate professionally in person, over the telephone, through email and other electronic means, move about the office and University, handle various types of media and equipment, and visually or otherwise identify, observe and assess. The employee is occasionally required to lift up to 10 pounds unless otherwise specified in the job description.


The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description. Saint Leo University is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee, student and graduate success.

Why Work at Saint Leo?

What it’s Like to Work Here: Ask our employees and the one word they’d use to describe working at Saint Leo University is “Community.” Our team members all share the Saint Leo core values, positive attitudes, and problem-solving abilities, enabling them to provide excellent student centered service. Our mission is educating and preparing students for life and leadership in a challenging world. Thank you for your interest in joining the Saint Leo PRIDE!

We are committed to providing our employees with the support they need. At Saint Leo, we offer an array of medical, dental, and vision packages as well as several add-on perks to make your benefits package truly customizable to you and your family needs. Available benefits based on employment status (Full Time vs Part Time).

  • Inclusive Group Health Plan (Medical, Dental, Vision)
  • Group Health Plan features include Teledoc, Surgery Plus!, Wellness Incentive Program, Nationwide Pet Insurance, just to name a few!
  • Health Reimbursement Account (University Paid!) and Flexible Spending Accounts (healthcare and dependent options)
  • Tuition Remission (Employee, Spouse, and Dependents)*
  • Tuition Exchange opportunity for dependent of employees*
  • Paid Personal Leave (Sick, Vacation, Holidays)
  • 403b - Annual match 3%-9% of pay based on employee’s contribution. University match and fully vested within one month of hire date.
  • Basic Life and AD&D Insurance valued at 30k (University Paid!)
  • Income Protection Benefits after one year
  • Additional options for supplemental insurance

*Eligibility based on meeting required service period


The opportunities at Saint Leo University are as diverse as our student population. As Florida’s first Catholic institution of higher learning, we offer more than 40 academic programs that meet the educational, spiritual, and professional goals of nearly 16,000 traditional-age and adult students. 

Nearly 2,000 students live and study at our University Campus in Saint Leo, FL, nestled in the rolling hills of West Central Florida, just 30 minutes north of Tampa.  Our students receive personalized attention in classes that tend to be small—14 students on average. They can choose from more than 40 undergraduate majors and specializations. Saint Leo University also offers graduate degrees in business administration, accounting, educationcriminal justice, instructional design, social work, theology, as well as the education specialist degree.  Certain graduate degrees may be earned online. 

Undergraduate students who work full-time or have personal responsibilities that prevent them from attending weekday classes can attend classes evenings and weekends through our convenient Adult Education Center at University Campus.

Another 14,000 students pursue degrees at our 50 education centers, offices, and teaching locations in seven states and through the Center for Online Learning.  

Throughout our history, Saint Leo has provided a solid liberal arts education grounded and based on the 1,500-year-old tradition of Benedictine values and welcoming people of all faiths. The university offers the latest state-of-the art technology to not only prepare students for careers as teachers and leaders, but also to bridge faculty and students from multiple locations for an enriched educational experience.  The university is also a leading provider of  higher education to our nation’s military.  By reaching out to students both near and far, Saint Leo lives up to its mission and its vision to be “a leading Catholic teaching university of international consequence for the twenty-first century."

The university offers a generous benefits package including health, dental, and vision, as well as tuition remission.  The university also offers a comprehensive mentorship program in which each new faculty member is paired with an experienced faculty member from a different school.  The program includes personal, professional, and social components including frequent one-on-one meetings, mutual classroom observation, and social events.

In 2012, Saint Leo University received three workplace awards: Top 75 Places to Work in Tampa Bay 2012 by Tampa Bay Times; the 2012 Psychologically Healthy Workplace Award by the Florida Psychological Association; and the2012 Education Nonprofit of the Year by Tampa Bay Business Journal.

View “Over a Century of Excellence,” to learn more about Saint Leo University.

Saint Leo University is accredited by the Commission on Colleges of the Southern Association of Colleges and Schools to award the associate, bachelor’s, master’s, and specialist degrees. Contact the Commission on Colleges at 1866 Southern Lane, Decatur, Georgia 30033-4097 or call (404) 679-4500 for questions about the accreditation of Saint Leo University.

Saint Leo University’s School of Business received initial accreditation by the International Assembly for Collegiate Business Education (IACBE) in September 1999. Saint Leo University’s degree program in social work is accredited by the Commission on Accreditation of the Council on Social Work Education (BSW level). Saint Leo’s undergraduate Sport Business program and MBA Sport Business Concentration are accredited by the Commission on Sport Management Accreditation (COSMA). Saint Leo University has Teacher Education Programs approval by the State of Florida Department of Education.

Saint Leo University is committed to policies that ensure that there is no discrimination on the basis of age, gender, race, color, creed, religion, national origin, or disability. Saint Leo University complies with the Family Educational Rights and Privacy Act of 1974 (as amended). The University is an Affirmative Action Equal Opportunity employer.

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