ITS - Support Services Assistant - Extra Help

Governors State University
University Park, IL

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Administrative Jobs
Institutional & Business Affairs, Clerical & Administrative Support

Job Details

Position Type:

Civil Service -Extra Help

Classification Title:

Extra Help - Paraprofessional

Position's Functional Title:

ITS - Support Services Assistant - Extra Help

Position Summary:

The primary focus of the IT-Support Service Assistant is to help with the Information Technology Services (ITS) department’s Covid requirements. Duties will include the cleaning of technology, basic Service Desk duties and tasks. Provide ITS management with updates and reports via various technologies.

Essential Responsibilities80% Cleaning technology in classrooms and labs to comply with Covid requirements.10% Assisting the Service Desk team with day to day duties and tasks, based on availability.10% Other duties as assigned of which include, but not limited to, participating in the administration of various applications.

Other Responsibilities• Demonstrates knowledge and good judgment• Ability to communicate effectively via email and verbal• Assists with questions and problems courteously and promptly • Reporting of status or issues• Maintain effective working relations with Company personnel• Ensure GSU’s professional reputation is maintained
Hourly Rate: $12-$18 per hour - based on experience

Minimum Qualifications:

• Demonstrated work experience in IT-related profession or using/maintaining IT-technology tools to complete tasks.
• College course work in Information Technology (IT), IT Management, or a closely related discipline.

Preferred Qualifications:

• Experience working in a higher education environment
• Windows 10 certification, or similar training/experience

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Special Instructions to Applicants:

Please include a list of three professional references with current contact information.
This is a temporary assignment which will end when funding or hours is exhausted. Employees in this position performs a variety of duties as assigned by their supervisor and outlined above.


Working at Governors State University

Success by Degrees

GSU is an “island of excellence,” according to Dr. Martha J. Kanter, Under Secretary of the United States Department of Education. With bold, new initiatives, 23 bachelor’s, 27 master’s, and five doctoral degree programs, GSU excels at providing the quality education that is essential for success in today’s world.

Success by Opportunity

GSU’s exemplary efforts bring unequalled education opportunities to the region’s diverse population. The university is remarkably inclusive and serves students from a wide range of socio-economic and cultural backgrounds. The student body, like the faculty and staff, reflect a rich blend of ideas, perspectives, talents, and life experiences.

Success by Innovation

GSU, expanding on its commitment to excellence and reflecting the best research on student success, will become a full-service university with the admission of its inaugural freshman class in 2014. The groundbreaking Dual Degree Program encourages community college students to complete both an associate and bachelor’s degree at an affordable tuition rate and with comprehensive academic advising.

Success by Commitment

GSU is committed to serving as the region’s public square and making the community stronger through programs and partnerships in education, healthcare, government, and business. The Center for Performing Arts and Nathan Manilow Sculpture Park integrate arts and education. The university is also fully committed to sustainability through its alternative energy and conservation efforts.

Success by Excellence

GSU, the only public university in the Chicago Southland region, is a national model in providing education pathways that lead its graduates to lives rich in purpose, commitment, and contribution.

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