Description
University of Colorado | CU Anschutz Medical Campus

School of Medicine, Office of Medical Education

Academic Services Program Manager

Position # 00787620 – Requisition #22499

* Applications are accepted electronically ONLY at www.cu.edu/cu-careers *

The University of Colorado has a requirement for COVID-19 vaccinations and full completion thereof by 9/1/21 or upon start date.  Information regarding this requirement, and exemptions can be found at:

Anschutz: https://www.ucdenver.edu/docs/librariesprovider284/default-document-library/3000-general-admission/3012---covid-19-vaccination-requirement-and-compliance.pdf?sfvrsn=4e9df3ba_2

Denver: https://www.ucdenver.edu/coronavirus

Exemptions vary by campus location/department.

Campus/Unit-Specific Exemptions:

• Anschutz Campus – Exemptions are allowed for medical or religious reasons.
• Denver Campus - Exemptions are allowed for medical, religious, or personal reasons.
• Consolidated/Central Services Administration – Will follow Anschutz policy on exemptions.

The University of Colorado Anschutz Medical Campus seeks individuals with demonstrated commitment to creating an inclusive learning and working environment. We value the ability to engage effectively with students, faculty and staff of diverse backgrounds.

School of Medicine, Office of Medical Education has an opening for a full-time University Staff (unclassified) Academic Services Program Manager position.

The University of Colorado Anschutz Medical Campus is a public education, clinical and research facility serving 4,500 students, and a world-class medical destination at the forefront of life-changing science, medicine, and healthcare. CU Anschutz offers more than 42 highly rated degree programs through 6 schools and colleges, and receives over $500 million in research awards each year. We are the single largest health professions education provider in Colorado, awarding nearly 1,450 degrees annually. Powered by our award-winning faculty, renowned researchers and a reputation for academic excellence, the CU Anschutz Medical Campus drives innovation from the classroom to the laboratory to the delivery of unparalleled patient care. Read CU Anschutz Quick Facts here.

Nature of Work

Working closely with the Program Director of the Office of Medical Education and Student Affairs (OMESA) Manager will provide direct supervision of all curriculum staff functions and operations while carrying out the academic policies of the institution. As part of the School of Medicine Office of Curriculum, the Manager will assist in promoting the mission and values of the institution to the University community and build and maintain collaborative relationships that are essential to the success of the mission of the office. The Program Director also has planning, and operational line responsibility. The successful candidate will be a strong manager of people who is ethical, collaborative, and professional with a data driven approach to problem-solving. The incumbent must have proven management, communication, presentation, leadership, and planning skills necessary to collaborate productively with a diverse group of staff, faculty, students and the community. A commitment to diversity and an understanding of and commitment to medical education and the medical school experience are essential. A Master’s degree is strongly preferred and supervisory experience is required. Preference will be given to candidates with management level experience, advising skills, strong organizational and process management skills. The successful candidate will be able to work both collaboratively and independently and will bring a strong customer service orientation to the workplace.

Professional Field

Jobs in this career family provide direct professional support for the teaching and/or educational service mission of the university. Functions include academic advising/counseling, student personnel administration, recruitment and admissions, registration, financial aid, faculty affairs, library services, curriculum administration, and others involving direct support of the educational mission of an academic unit.

Program Managers are responsible for the day-to-day operation of a program, function or work unit, including the development and implementation of processes consistent with college, school or departmental strategies and processes.

Supervision Received

This position reports directly to the Program Director of OMESA and works as part of a leadership team with an indirect reporting relationship to the Assistant Dean of Medical Education for the Alpine and Summit (post-Clerkship) Curriculum

Supervision Exercised

3-4 Full-time exempt positions. As we navigate through our curriculum reform, the names of these positions will be updated:

• Phase III & IV Electives Coordinator
• Coordinator
• ICC Coordinator

The Alpine and Summit Curriculum Manager will be responsible for the assignment, timeliness, and soundness of the work product of the direct reporting staff. The authority to hire, evaluate, resolve grievances and initiate disciplinary action will be part of the supervision exercised.

Examples of Work Performed

• Oversee and coordinate the front-line customer service activities of office staff, to include the provision of in-person and telephone information services to faculty, students and other members of the public
• Ensure effective communication and coordination between the Alpine and Summit Curriculum
• Team and other educational units (Evaluations Office, Educational Technology, Student Life) to enable effective functioning of each unit.
• Supervise the daily operations of the Alpine and Summit Curriculum Team, including curriculum delivery, tracking of faculty participation in curriculum, delivery of student exams, entry of electronic curriculum into curriculum content management system, routine and special electronic communications with students and faculty, small group session management, room scheduling, badging, and data entry to support student assessment and curriculum evaluation.
• Direct effective processes for collecting student data; oversee input and maintenance of accurate student grades and/or attendance, ensuring adherence to FERPA and nationally recognized standards for student record keeping.
• Work as an advocate for students and help identify and address ways to improve the student curricular experience and learning opportunities. Act as a resource for and liaison between the the Alpine and Summit Curriculum Team and other Curriculum Teams, Office of Student Life and other SOM off ices/services. 
• Ensure exceptional customer service and administrative support to students and the Associate and Assistant Deans in the Office of Medical Education
• Support Curriculum staff and ensure they have the necessary tools, skills, and learning resources to effectively achieve their key responsibilities

Staff Training and Development (25%)

• Supervise the staff in the Alpine and Summit Curriculum Teamwhich includes annual evaluations, quarterly coaching sessions, progressive discipline measures, job description management, and recruiting.
• Oversees the onboarding and training of all Alpine and Summit Curriculum Team members to ensure that they are properly trained and equipped for the completion of core job duties.
• Develops staff members with a focus on cross-training and holistic skill sets to enable flexible coverage of various competing curriculum priorities
• Oversee the development and maintenance of a central repository for important curriculum policies and processes related to Alpine and Summit curriculum support.
• Ensures continuous quality improvement in the day-to-day functions of the Alpine and Summit Curriculum Team. This includes using independent judgement to review, analyze, and deconstruct process to attain optimal efficiency and productivity.
• Sets expectations for staff to consistently identify and establish best practices for curriculum support processes. Holds staff accountable to developing Standard Operative Procedures for these processes for use in training and process improvement.
• Prioritize understanding of staff personal and professional goals. Actively seeks out opportunities for growth and development of team members based on those goals.

Staff mapping and workflow management (15%)

• Regularly assesses short, medium, and long-term curriculum support needs. Identifies staffing needs and ensures that team members are focused on support of correct priorities.
• Proactively identify high-volume work times for curriculum support. Partner with other office leaders to recruit assistance and auxiliary staffing as needed to ensure the full support of curriculum events in the Alpine and Summit phases.
• Partners with faculty leaders to understand staffing needs for successful curriculum delivery of all Alpine and Summit curriculum components. This includes regular attendance of key planning meetings and committees.
• Work with appropriate staff and leadership to oversee the staffing of curriculum committees.
• Establishes a culture of flexibility and embracing change. Strives to have a team which embodies these concepts and uses them to continually support a variable and personalized student curriculum.

Budgetary, Fiduciary, and procurement responsibilities – 15%

• In adherence with University procurement policies, this position will oversee the procurement transactions for the Office of Curriculum (i.e. Concur approvals and CU Marketplace approvals).
• When necessary, this position will submit Journal Entries to correct erroneous charges or to split payment among other offices and groups.
• This position will participate in the annual budget setting process with the Director of Finance and Administration

Office of Medical Education Project Management (10%)

• Assist in a project management capacity on key initiatives and projects related to Alpine and Summit Curriculum at the direction of the Assistant Dean of Medical Education for Alpine and Summit
• Serve as liaison with other constituencies in the resolution of day-to-day administrative and
• operational issues
• Understand and be compliant with the School’s accreditation requirements around medical student curriculum.
• This position will be responsible for building out process maps for the annual operations within the office.
• Generate web-based, shareable visualizations that represent the annual cycles of the Alpine and Summit Curriculum Team.

Office of Medical Education Leadership Responsibilities – 10%

• Serve as an administrative leader within the Office of Medical Education, and work to support the mission of the organization
• Take on additional duties at the discretion of the Program Director of OMESA
• Regularly collaborates with other OME managers and leadership groups to establish cohesive culture and policies across different teams.

This description is a summary only and is describing the general level of work being performed, it is not intended to be all-inclusive. The duties of this position may change from time to time and/or based on business need. We reserve the right to add or delete duties and responsibilities at the discretion of the supervisor and/or hiring authority.

Qualifications
Minimum Qualifications:

• A bachelor’s degree in business, business management, administration, education, social sciences, healthcare administration, public administration, communications, information systems, or a directly related field from an accredited institution
• Four years of proven progressively responsible, relevant, and successful administrative experience working as a professional in an accredited higher education environment
• Proven experience with using data as a rubric for analysis and assessment
• Must have advanced proficiency with Microsoft Word, Excel, Outlook, database manipulation, Internet searches, and email

Required: Applicants must meet minimum qualifications at the time of hire.

PLEASE NOTE: Candidates will be responsible for travel expenses related to the interview process and any relocation expenses, if applicable.

Preferred Qualifications:

• A master’s degree in business, business management, administration, education, social sciences, healthcare administration, public administration, communications, information systems, or a directly related field from an accredited institution
• Experience with integrated student information systems, curriculum management systems, and learning management systems.
• Must have proven ability to manage and lead staff to inspire teamwork and achieve established goals.

Knowledge, Skills, and Abilities

• Conduct performance evaluations of assigned staff and coach staff for success.
• Develop and set priorities for staff, working with the leadership team.
• Inspire a collaborative spirit and encourage faculty and staff to think of personal responsibilities in
• the context of the whole office function.
• Demonstrate ability to interact with professionals including physicians, PhDs, university faculty
• and staff as well as current students and community members.
• This position requires comprehensive knowledge of medical school curriculum and the functions
• and structure of a medical school.
• Display leadership that can engage and energize all levels of the organization toward achieving a
• common goal.
• Experience with multiple modalities of electronic curriculum delivery.
• Demonstrated ability to interact with highly educated professionals including physicians, PhDs,
• university faculty and staff as well as prospective applicants, current students and alumni
• This position requires knowledge of academic medicine, academic requirements for admission
• into the MD program, medical school curriculum, and the functions and structure of a medical
• school and the process of transition graduate medical education
• Skill in the planning, development, implementation, and coordination of student recruitment,
• retention, and support programs
• Demonstrated ability to establish relationships and collaborate collegially and effectively with
• diverse students, staff, faculty, administrators and the community. Highly effective interpersonal
• skills, tact and diplomacy and the ability to present information effectively to groups

Salary and Benefits:

The salary range (or hiring range) for this position has been established at $58,000-65,000

The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.

The above salary range (or hiring range) represents the University’s good faith and reasonable estimate of the range of possible compensation at the time of posting.

Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.

  Benefits: https://www.cu.edu/employee-services/benefits

Total Compensation Calculator: http://www.cu.edu/node/153125

Diversity and Equity:

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at hr.adacoordinator@ucdenver.edu.

The University of Colorado Denver | Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty and administrative staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnic minorities, persons with disabilities and all veterans. The University of Colorado is committed to diversity and equality in education and employment.

The University of Colorado Denver | Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.

Job Category: Academic Services
Primary Location: Aurora
Schedule: Full-time
Posting Date: Aug 17, 2021
Unposting Date: Ongoing