Job Title: Executive Director, University Housing
Location: Case Main Campus
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 9153
Job Description
POSITION OBJECTIVEThe Executive Director of University Housing provides leadership and operational oversight of the Case Western Reserve University’s undergraduate housing program which involves housing for over 4,000 undergraduate students. The university housing program operates as an auxiliary enterprise generating over $37million in annual revenue and is required to cover all related operating expenses from revenue collected. This profit and loss responsibility is unique to the University’s auxiliary enterprises and requires a strong business acumen, fiscal stewardship, and an entrepreneurial mindset. The executive director is directly responsible for the management of seven professional housing staff and a department assistant. In addition, the executive director manages four contract staff at Capstone On¿Campus Management and has indirect oversight of 13 maintenance and 61 custodial staff through University Facilities. The executive director works closely with the offices of Residence Life and Greek Life to foster the living and learning environment required to enhance retention and support the academic mission of the University. The executive director works closely with Campus Planning and Facilities Management to ensure delivery of comprehensive maintenance and custodial services covering all housing facilities. This includes development of staffing requirements and budget targets, establishment of objectives, key performance indicators and metrics required to effectively measure outcomes. This responsibility also involves multi-year capital planning to develop major maintenance plans intended to preserve the housing physical plant assets. The executive director develops, recommends, and implements operational policies, based on industry best practices, covering over 30 housing facilities which support the educational and programmatic aspects of the residential community. In addition, the position will oversee the Triangle Apartments and day-to-day property management of the rental property portfolio used for undergraduate and graduate student housing, which is a mix of residential and commercial properties. The executive director will also be responsible for devising and executing disposition and redevelopment strategies for existing university-owned property and for acquiring and developing properties as needed to further define and carry out Case Western Reserve University's long range master plan for university housing. This position is considered a key member of the Campus Services leadership team and the overall university administration with particular importance in meeting the university’s undergraduate enrollment and retention objectives. ESSENTIAL FUNCTIONS

1. Leads the university’s on-campus, undergraduate housing program as well as graduate student housing including planning, fiscal oversight and operations covering 30 buildings and a complex array of operational components. Provide centralization of services and offerings for students seeking either undergraduate or graduate housing, including real -time availability and leasing referrals for Case Western Reserve University owned spaces (The Triangle, PMAs, and other). (10%)
2. Working with the Vice President for Campus Services, Chief Financial Officer, and the Board of Trustees, develop and implement a real estate acquisition and disposition strategy to support the short- and long-term goals for university housing as identified in the campus master plan. (10%)
3. Devise and execute redevelopment strategies for existing university-owned properties and for acquiring and developing properties as needed to further define and carry out the university’s long-range master plan for University Housing. Oversee the third-party property management and maintenance staff of Capstone On¿Campus Management to include the evaluation and planning of capital improvements projects and oversee project implementation. Administer the university’s property management program for University Housing consistent with the university’s campus master plan and vision, ensuring the high-quality customer service: negotiate and administer leases, maintain structure and grounds, oversee construction, renovation, and repairs, administer collection of rents, and develop and implement a capital renewal and replacement plan consistent with the holding objective of each property. (10%)
4. Develop financing strategies/alternatives (i.e. taxable/non-taxable debt, joint venture use of tax credits/incentives etc.) to acquisition of real estate. Recruit prospective key retail tenants and manage relationships. Prepare budgets and financial analysis for potential projects. (10%)
5. Work with other University Circle institutions including UCI to develop a real estate revitalization plan that supports the shared of vision for University Circle as a vibrant cultural, educational and residential community. Promote the implementation of such plan. Administer the university's commercial property development program. Prepare and maintain project timelines and critical path charts. (10%)
6. Responsible for effective budget oversight for the housing program including direct responsibility for an operating budget in excess of $37 million. Work closely with the Campus Services Director of Finance and Administration and the Vice President of Campus Services to ensure prudent fiscal management. Utilize metric based data analysis to support strategy development and decision making. Develop and implement applicable information data bases and housing management software in order to provide a data driven management focus. Meet all the real- time data reporting needs of the broader University relative to the housing operation. (8%)
7. Direct the on-going activities of the Housing Operations staff to include goal setting and performance monitoring in order to maximize performance in the achievement of best practices, cost effective operations and outstanding customer service. Design and implement comprehensive department-wide staff recruitment process, strategic planning, and training models to address the department’s vision, mission, and core values. Assume primary responsibility for the recruitment, selection, supervision and evaluation of housing staff. Develops and conducts staff development programs for professional and paraprofessional staff members. (6%)
8. Meet regularly with Facilities Management to develop facilities annual work plan, custodial and maintenance staffing plans, related budgets, capital and deferred maintenance plans and associated metrics required to assess performance. (6%)
9. Investigates and responds to concerns and complaints of students, parents, university staff members, and others in a manner that provides accurate information and fosters good public relations. Assists with the coordination of special interest housing programs in the halls. Work with student organizations such as RHA, Greek Life and USG to foster positive relationships. Collaborate with Residence Life and Greek Life executive management on a regular basis to review operations, policies, and expectations in order to collectively ensure an optimal living and learning environment. Represent the needs of residential students to the larger university community. Ensure the safety and security of students, staff, and guests within the residence halls. Develop and maintain partnerships with university police and security, environmental health and safety, university health services, and access services on issues related to the health and safety of students, staff and guests. Ensure compliance with all relevant fire safety, emerging infections, environmental safety and work safety regulations through on-going training for students and staff. Coordinates and assists in the housing operations of the university's judicial process for students living in residence halls. Provides On-Call crisis intervention during office hours. (6%)
10. Develop and implement strategies intended to maximize residential occupancy and effectively allocate available room inventory consistent with overall residence life objectives. Working with the Associate Director for Occupancy, ensure that effective and transparent room selection, assignment, and lottery processes are in place. (6%)
11. Works collaboratively with other Campus Services units, and the office of Conferences and Special Events, in marketing, planning, and providing housing services for various summer events and conferences. (6%)
12. Facilitate collaboration, communication, and coordination within and outside the housing department in the completion of capital funded projects, transition periods (move-in, move-out, break, etc.), summer maintenance and summer projects. (6%)
13. Develop comprehensive departmental marketing and customer service plans, in collaboration with university personnel and outside consultants, which highlight the individual and developmental needs of students, staff and university population. Provide leadership in designing a process to review and upgrade the departmental website and all departmental publications at least twice a year. (6%)

NonEssential FunctionsPerforms other duties as assigned by the VP for Campus Services. <1% CONTACTSDepartment: Continuous contact with the Associate Director of Housing, Assistant Directors, Facilities Maintenance for Housing Operations to plan, develop and direct operations, identify potential obstacles, identify needed resources, and insure a high level of staff performance. Regular contact with facilities department personnel to coordinate and execute operations activities, completion of Housing projects, work order execution and plan for major maintenance and capital projects. Regular contact with VP of Campus Services. Regular contact with COCM. University: Regular contact with staff at all levels in the offices of Student Affairs, Budget, Human Resources, Payroll, Facilities Services, Parking and Transportation, Conferences and Special Events, Registrar, Environmental Health & Safety, University Health Services, Academic Department Chairs, Dining Services, University Communications and Marketing, University Attorneys, Undergraduate Studies, Financial Aid, Registrar, Student Employment, University Police and Security, Access Services, IT Services and the IT Help Desk to collaborate and plan as needed to insure the highest levels of student satisfaction. External: Regular contact with alumni, neighborhood and community organizations, vendors, and student families. Occasional contact with vendors, architects and contractors for purposes of monitoring contract compliance, administration of services to students, and construction for student housing. Students: Daily contact with residential students and with parents and guests. Meet with student groups as needed. SUPERVISORY RESPONSIBILITYProvide direct supervision to two Associate Directors, one Assistant Directors, and six other housing personnel. Provide dotted-line first-level supervision to the Assistant Director of Facilities Maintenance, housing operations. Provide secondary supervision to 11 maintenance skilled trades workers, one coordinator of maintenance, one utility worker, two custodial supervisors, four custodial group leaders, 55 building service workers, and more than 20 housing operations student staff. Supervise nine COCM employees. QUALIFICAITONSExperience: 10 years of progressive track record with experience and strong knowledge in housing administration, management, and/or logistics; experience with complex budgets. Experience in an academic environment preferred. Supervisory and project management experience required. Education: Bachelor’s degree in business, accounting, finance, or related field required. MBA preferred. REQUIRED SKILLS

1. Understanding of issues of diversity; demonstrated leadership and effectiveness in promoting respect and appreciation for diversity and pluralism among students and staff required.
2. Ability to utilize technology in the delivery of student programs.
3. Ability to maintain the highest degree of sensitivity and discretion and personal integrity.
4. Must have a familiarity with academic, personal, and health/ emotional needs of university students and present a strong understanding of the needs of students from underrepresented populations.
5. Excellent organizational, group facilitation, interpersonal communication and conflict resolution skills are required and the ability to interact effectively with students, staff, faculty and parents in a variety of situations, some of which may be highly charged.
6. Impeccable professional judgment and experience managing risk in complex, fast-moving situations under minimal supervision.
7. A collaborative nature and talent for establishing rapport and building partnerships as well as experience navigating a highly decentralized university environment.
8. The temperamental and intellectual agility to respond effectively to urgent items as they arise while maintaining the division’s central goal of supporting the health and wellness of the whole student.
9. Well-developed crisis-management skills and the ability to communicate effectively with both individuals and groups in crisis.
10. An appreciation of the complexities of how identity may influence an individual’s learning and experiences.
11. Demonstrated commitment to building and sustaining a diverse, inclusive community.
12. Ability to meet consistent attendance.
13. The long-term planning and implementation skills to deliver on the division’s strategic priorities as well as the readiness and ability to resolve day-to-day, front-line, operational issues as they arise.
14. Good computer skills and experience with the utilization of information technology.
15. Maintain a creative and positive work environment which is marked by respect for others, actively promotes inclusiveness, builds workforce diversity and that fosters collaborative teamwork
16. Ability to effectively interact with colleagues, supervisors and customers face to face.

WORKING CONDITIONSGeneral office conditions. Some weekend and evening hours are required.

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In employment, as in education, Case Western Reserve University is committed to Equal Opportunity and Diversity. Women, veterans, members of underrepresented minority groups, and individuals with disabilities are encouraged to apply.

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Case Western Reserve University provides reasonable accommodations to applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Equity at 216-368-3066 to request a reasonable accommodation. Determinations as to granting reasonable accommodations for any applicant will be made on a case-by-case basis.

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Case Western Reserve University has implemented a COVID Vaccination policy requiring evidence of COVID-19 vaccination for all students, faculty and staff with an on-campus presence. Religious and medical exemptions may be provided in accordance with applicable federal and state laws. For more information go to: https://case.edu/equity/covid-19-accommodations. Applicants may contact the Office of Equity at 216-368-3066 /equity@case.edu for information regarding religious or medical exemptions as an accommodation.
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