Job location: 3440 Market Street Employment Type:
Full-time Posted data:
JR00038323 University Overview
The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning.Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.Posted Job Title
Enrollment Specialist, The College of Liberal and Professional StudiesJob Profile Title
Coordinator, ProgramJob Description Summary
Overview of LPS
The College of Liberal and Professional Studies in the University of Pennsylvania's School of Arts and Sciences is dedicated to extending learning beyond traditional borders and engages a richly diverse population of intellectually capable students at many points in their lives. LPS programs include professional and academic programs (including study abroad and English language programs for international students and professionals), summer sessions, non-credit programs, workshops, and symposia. LPS programs all have a foundation in the arts and sciences. Each year LPS offers 600 credit courses for undergraduate and graduate, degree and non- degree students as well as non-credit courses focused on areas such as personal enrichment, professional development, and English as a second language.
The Enrollment Specialist recruits academically qualified students for the College of Liberal and Professional Studies (LPS) programs, conducts active outreach to potential students utilizing our CRM, staffs recruitment events, and helps prospective students and applicants navigate the application and admissions process.Job Description
The Enrollment Specialist recruits academically qualified students for the College of Liberal and Professional Studies (LPS) programs, educates them on general information about LPS Programs and the admissions process, and maintains communication through their matriculation. The Specialist conducts outreach to potential students utilizing our CRM, staffs recruitment events, identifies prospective students who meet admissions criteria, participates on admissions review committees, and follows up with admitted students to guarantee their enrollment at LPS. The Specialist helps prospective students and applicants navigate the application and admissions process and coordinates closely with staff in admissions, student records and LPS programs to assist admitted students through the process of getting started with their studies at the University of Pennsylvania.
The Enrollment Specialist will meet application targets by effective communication with prospects for specific LPS programs. Utilizing HubSpot, the Specialist will conduct active outreach by emailing and calling prospective students identified as highly interested and engaged in our programs. They will provide professional customer service & respond to inquiries via phone, walk-ins, and email. The Specialist will develop & maintain inquiry response templates & scripts for recruitment & outreach. They will identify highly qualified prospects & partner with program directors to recruit admissible students to LPS programs. They will use Freshdesk, HubSpot, CollegeNET & other tools to track effectiveness of recruitment initiatives and schedule and conduct individual informational meetings with prospective students via phone, Zoom or in person.
The Enrollment Specialist will help staff on the campus information sessions, open houses, and yield events, as well as participate in Zoom information sessions to support a variety of LPS Programs. They will also assist at local recruitment events.
The Specialist will assist applicants with the application process to ensure submission of completed applications, serve on admissions committees for LPS programs as assigned, review applicant files, interview candidates, recommend admissions decisions, and communicate with students who have questions about their admissions decisions per LPS policy.
The Enrollment Specialist will follow up with admitted students to boost matriculation rates. They will orient admitted students to resources of LPS and the University to help them find information and solve problems that may affect their enrollment, route students to the LPS student portal and other Penn web resources for information and support and will direct students to other Penn offices and services as appropriate. The Enrollment Specialist will ensure a smooth hand-off of enrolled students to LPS Student Services and Records team for matriculation.
Bachelor's degree with at least two years of experience or equivalent combination of education and experience required. Experience in sales, recruitment, or admissions required. Experience with continuing and professional higher education clients in the arts and sciences highly preferred. Knowledge of Penn campus, facilities, services, and policies strongly preferred. Ability to utilize database systems and Internet resources to conduct research and generate reports required. Must possess excellent oral and written communication skills, and ability to convey professionalism and enthusiasm when communicating with a wide range of audiences, from high school students to LPS professional clients and alumni. Ability to work effectively both independently and as part of a team. Position may require candidate to work some evenings and weekends for recruiting events.
Driver's license preferred.
The annual salary for this position is expected to be from $42,953 to $60,134.
For consideration: Please submit a cover letter as well as a resume in the CV section of your application. You can upload multiple documents to the "Resume/CV" section.Job Location - City, State
Philadelphia, PennsylvaniaDepartment / School
School of Arts and SciencesPay Range
$23.60 - $42.48
Affirmative Action Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.
Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family’s health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
Retirement: Penn offers generous retirement plans to help you save for your future. Penn’s Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family—whatever your personal needs may be.
Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you’re newly hired, you won’t have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That’s why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University’s libraries and athletic facilities, or visit our arboretum and art galleries. There’s always something going on at Penn, whether it’s a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you’re right in the middle of the excitement—and you and your family can enjoy many of these activities for free.
Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.
To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay