Position SummaryThe individual in this position acts as a first point of contact for a busy Testing Center and performs a variety of administrative support duties for the Testing Center staff. This position is a blend of front office coverage responsibilities and working as Testing Center Proctor, especially during staff shortage and emergencies. Testing Support Assistant position requires a mature and poised professional who can interact with students, faculty, staff, and testing clients on a daily basis in a welcoming manner.
The work schedule for this position is 40 hours per week, Monday through Friday, from 8:30 a.m. to 5:00 p.m. Flexibility is required.
College of Southern Maryland conducts background checks in order to ensure the safety and well-being of the College's staff and students. The final candidate for this position will be subject to the following background checks: Criminal History Check and Sex Offender Registry Check. This position is open until filled. For best consideration, apply by 11:59 pm, EST on Friday, August 27, 2021. The College of Southern Maryland is an Equal Opportunity Employer.
The College of Southern Maryland (CSM) is an Aspen Prize Top 150 Community College and offers excellent benefits, including health insurance; State Retirement Pension System; wellness programs; free/discounted entry into CSM fitness centers; and generous leave accruals. CSM also offers Code Green Fridays, with early Friday closures during the summer months; and is closed most major holidays, including the week between Christmas and New Year; and for several days in March for Spring Break. Specific Duties and ResponsibilitiesEssential Functions:
- Responsible for Managing the Reception area for La Plata Testing Center.
- Answering phones, coordinating with Testing Center Manager to assure that the most current information is available to customers, providing information on the various testing services to the internal and external college community.
- Maintaining faculty drop off and pick up of exams, forwarding or answering Testing Center phone calls and emails.
- Assisting with coverage for the Testing Center (weekend/evenings).
- Facilitate retest for placement testing by providing study material and setup students to practice in Plato software.
- Directing students to Testing Center office and help in test sign-in procedure.
- Work as Testing Center proctor during emergencies or staff shortages and complete all training to get certified as Proctor.
- Help in maintenance and development of Testing Center budget and generate requisition with vendors.
- Provide support to Testing Center Manager and the Testing Center Supervisors to assist them with data collection, collation and inputting test scores.
- Collect office supply requests from all testing centers and order office supplies.
- Coordinate all printing orders for all testing centers.
Performs other related work as required Minimum Education and Training
- High school graduate; Associate degree preferred.
- Experience preferred in educational setting/environment.
- Excellent written and oral skills.
- Effective communicator, accurate, knowledgeable, pleasant, and accommodating.
- Should be proficient with standard computer use. Comfort with Microsoft Word and Excel skill strongly preferred.
Minimum Qualifications and Standards RequiredPhysical Requirements
The work is sedentary work which requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly. Additionally, the following physical abilities are required:
- Fingering: Picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling.
- Handling: Picking, holding, or otherwise working, primarily with the whole hand.
- Visual ability: sufficient to effectively operate office equipment including copier, computer, etc.; and to read and write reports, correspondence, instructions, etc.
- Hearing ability: sufficient to hold a conversation with other individuals both in person and over a telephone; and to hear recording on transcription device.
- Speaking ability: sufficient to communicate effectively with other individuals in person and over a telephone.
- Mental Acuity: Ability to make rational decisions through sound logic and deductive processes.
- Talking: Expressing or exchanging ideas by means of the spoken word including those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
- Repetitive Motion: Substantial movements (motions) of the wrist, hands, and/or fingers.
- Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.