Duke University Hospital Communications Specialist

Duke University

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Administrative Jobs
Institutional & Business Affairs, Communications & Marketing, Technology, Multimedia & Audiovisual

Job Details

Duke University Hospital is consistently rated as one of the best in the United States and is known around the world for its outstanding care and groundbreaking research. Duke University Hospital has 957 inpatient beds and offers comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center; a major surgery suite containing 51 operating rooms; an endo-surgery center; an Ambulatory Surgery Center with nine operating rooms and an extensive diagnostic and interventional radiology area. In fiscal year 2018, Duke University Hospital admitted 42,916 patients and had 1,085,740 outpatient visits in fiscal year 2017.

U.S News & World Report named Duke University Hospital #1 in North Carolina and #1 in the Raleigh-Durham area in 2018-19.

Duke University Hospital is ranked in the top 20 nationally for seven adult specialties, including cardiology and heart surgery, nephrology, ophthalmology, orthopedics, pulmonology, rheumatology, and urology.

In addition to its hospitals, Duke Health has an extensive, geographically dispersed network of outpatient facilities that include primary care offices, urgent care centers, multi-specialty clinics and outpatient surgery centers.

Duke University Hospital Communications Specialist

Job Code: 5287
Job Level: E2

Supervisory Responsibility: No

**This is not a remote position. Must be able to work onsite in Durham, NC. **

The Communications Specialist will be responsible for the development and delivery of internal company-wide communications, materials, and programs. She/he will manage these communications supporting the strategies set by Senior Leadership. This person will provide communication support for both strategic initiatives and operational topics. They will write, publish, and act as the gatekeeper for internal communication.

This position will report to the Director of Communications.

Essential Duties

Works with senior executives to develop a departmental and company-wide communications plans, from message development to execution.

Translates corporate priorities and departmental goals into communications of various formats: PowerPoint, Adobe Design Suite, etc.

Works in partnership with Human Resources to develop communications focused on employment branding to communicate the company’s business objectives, culture, and values to its employees and to external audiences.

Establish best practices and tools for creative and inclusive internal communications.

Review materials for copy editing and adherence to corporate branding and style standards.

Writes, edits, reviews and enhances internal communication materials including presentations, newsletters, and handouts for various audiences (Senior Executives, Front Line Leaders, and Individual Contributors).

Develop content for posting on various traditional and digital media outlets, including ensuring consistency across communication channels and working within Federal requirements and guidelines.

Work collaboratively with other communications colleagues, partners, and stakeholders to ensure an integrated, effective approach across all communications.

Develop corporate communication materials both proactively and upon request. Identify communication gaps and opportunities and propose solutions.

Contribute to employee engagement by planning and implementing an internal communications program that includes:

Weekly manager and employee clinical operations updates.

Weekly updates and management of clinical operations website and tools.

Monthly employee newsletter as well as ad hoc communications.

Promotion of regular events.

Creative support for special events.

Collaborating with Human Resources and other departments to capture and reflect priorities.

Researching and recommending other activities, modes, and mediums to improve communication within the organization.

Work closely with management to meet strategic objectives, project goals, and deadlines. Provide concise project updates and progress reports for all assigned projects.

Preferred Education and Experience


Bachelor's degree in Communications, Journalism, Public Relations, Marketing or equivalent.


3 years of experience in business communications, integrated communications, content marketing, PR, or content creation with a proven ability to plan and execute timely communications.

Knowledge, Skills, and Abilities

Highly effective writing style with expertise in simplifying concepts and messages for a broad audience.

Highly organized, highly detail-oriented with outstanding focus on perfection in execution.

Excellent oral and written communications and editorial skills with communications and project management experience.

Demonstrated ability to translate business strategies to written communication format.

Demonstrated skills and knowledge in leveraging both digital and traditional internal channels to create impactful communications that drive awareness and engagement.

Able to perform under tight deadlines and shifting priorities and can successfully navigate a complex, fast-paced organization.

Must be proficient in Adobe Design Suite.

Knowledge or experience in health care desired.

Required Qualifications at this Level


Bachelor's degree in Marketing, Journalism, Business or related field is required.


One year of directly related experience is required.

Degrees, Licensure, and/or Certification


Knowledge, Skills, and Abilities

Strong writing skills, understanding and ability to interface with websites, social media tools and other technologies, understanding of advertising and principles of marketing.

Strong communication skills (written and verbal)

Trend analysis

Customer service

Distinguishing Characteristics of this Level


Job Level: E2

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.


Read our Diversity Profile History

Duke University was created in 1924 by James Buchanan Duke as a memorial to his father, Washington Duke. The Dukes, a Durham family that built a worldwide financial empire in the manufacture of tobacco products and developed electricity production in the Carolinas, long had been interested in Trinity College. Trinity traced its roots to 1838 in nearby Randolph County when local Methodist and Quaker communities opened Union Institute. The school, then named Trinity College, moved to Durham in 1892, where Benjamin Newton Duke served as a primary benefactor and link with the Duke family until his death in 1929. In December 1924, the provisions of indenture by Benjamin’s brother, James B. Duke, created the family philanthropic foundation, The Duke Endowment, which provided for the expansion of Trinity College into Duke University.Duke Campus

As a result of the Duke gift, Trinity underwent both physical and academic expansion. The original Durham campus became known as East Campus when it was rebuilt in stately Georgian architecture. West Campus, Gothic in style and dominated by the soaring 210-foot tower of Duke Chapel, opened in 1930. East Campus served as home of the Woman's College of Duke University until 1972, when the men's and women's undergraduate colleges merged. Both men and women undergraduates now enroll in either the Trinity College of Arts & Sciences or the Pratt School of Engineering. In 1995, East Campus became the home for all first-year students.

Duke maintains a historic affiliation with the United Methodist Church.

Home of the Blue Devils, Duke University has about 13,000 undergraduate and graduate students and a world-class faculty helping to expand the frontiers of knowledge. The university has a strong commitment to applying knowledge in service to society, both near its North Carolina campus and around the world.

Mission Statement

Duke Science"James B. Duke's founding Indenture of Duke University directed the members of the University to 'provide real leadership in the educational world' by choosing individuals of 'outstanding character, ability, and vision' to serve as its officers, trustees and faculty; by carefully selecting students of 'character, determination and application;' and by pursuing those areas of teaching and scholarship that would 'most help to develop our resources, increase our wisdom, and promote human happiness.'

“To these ends, the mission of Duke University is to provide a superior liberal education to undergraduate students, attending not only to their intellectual growth but also to their development as adults committed to high ethical standards and full participation as leaders in their communities; to prepare future members of the learned professions for lives of skilled and ethical service by providing excellent graduate and professional education; to advance the frontiers of knowledge and contribute boldly to the international community of scholarship; to promote an intellectual environment built on a commitment to free and open inquiry; to help those who suffer, cure disease, and promote health, through sophisticated medical research and thoughtful patient care; to provide wide ranging educational opportunities, on and beyond our campuses, for traditional students, active professionals and life-long learners using the power of information technologies; and to promote a deep appreciation for the range of human difference and potential, a sense of the obligations and rewards of citizenship, and a commitment to learning, freedom and truth.Duke Meeting

 “By pursuing these objectives with vision and integrity, Duke University seeks to engage the mind, elevate the spirit, and stimulate the best effort of all who are associated with the University; to contribute in diverse ways to the local community, the state, the nation and the world; and to attain and maintain a place of real leadership in all that we do.”

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