This job has expired

Assistant Director, Global Safety & Security

Employer
Princeton University
Location
Princeton, New Jersey

View more

Administrative Jobs
Institutional & Business Affairs, Safety & Security
You need to sign in or create an account to save a job.

Job Details


Assistant Director, Global Safety & Security

US-NJ-Princeton

Job ID: 2021-13221
Type: Full-Time
# of Openings: 1
Category: International and Multicultural Programs

Princeton University

Overview

The Global Safety & Security (GS&S) unit, situated in the office of the Assistant Provost for International Affairs and Operations, is growing it capabilities through the addition of a new Assistant Director for Global Safety & Security (Traveler Support and Training). This role offers a candidate with international experience and a passion for enabling others the opportunity to define and lead University-wide programs that prepare our travelers for their journeys through appropriate training; that ensure individual and group trips sponsored by the University are done in compliance with University policies; and, that support travelers while they are away from home, including when non-emergency incidents and crises occur. The position will interact with community members throughout the University, including students, faculty, administrators, and alumni, and the programs it oversees will be among the most visible parts of the GS&S portfolio to campus audiences.



Responsibilities

General

- Provides operational oversight and day-to-day direction for a shared program specialist who reports to the Associate Provost for International Affairs and Operations.

- In their absences, backstops the Director and Associate Director, as necessary.

Training Program Development and Implementation

- Develops and periodically refreshes audience- and role-specific training curricula for individual travelers (students, faculty and staff), travel group leaders, travel administrators, and others, both to comply with University duty of care and other regulatory obligations and also to mitigate risks through pre-departure education.

- Develops and leads vendors in the production of video on-demand training modules needed to implement these curricula, including drafting scripts and other production functions in close collaboration with University stakeholders and experts.

Incident and Emergency Response

- Serves as primary coordinator for assistance to University travelers experiencing routine incidents, working with the University’s contracted international assistance provider and relevant University offices to ensure necessary support and notifications.

- Triages and escalates to the international crisis management structure emergency situations involving University travelers.

- Coordinates logistical and other practical steps, as determined by the international crisis management structure, for support to travelers experiencing an emergency.

- Leads after-action reviews of emergencies and generates and follows through on lessons learned and recommendations for improvement.

Traveler-support Vendor and Systems Management

- Manages the University relationship, including selection, performance and budget issues, with the contracted supplier for the University’s web-based travel registration tool.

- In coordination with the Office of Risk Management, oversees the selection and performance of the University’s contracted supplier for international assistance.

- Serves as the system owner for the supplier-provided web-based travel registration tool, including assuring coordination with the Office of Information Technology and ensuring appropriate user support is available to the University community.

Customer Support

- Manages the University relationship, including selection, performance and budget issues, with the contracted supplier for the University’s web-based travel registration tool.

- In coordination with the Office of Risk Management, oversees the selection and performance of the University’s contracted supplier for international assistance.

- Serves as the system owner for the supplier-provided web-based travel registration tool, including assuring coordination with the Office of Information Technology and ensuring appropriate user support is available to the University community.

Communications

- In collaboration with communications specialists across the University, develops and implements communications plans to promote and educate the University community on all programs within their portfolio.

- Manages the unit’s social media presence and shares responsibility for content development and management for GS&S web properties.



Qualifications

Essential Qualifications

Three or more years of work experience.

Substantive experience living, working, and/or studying outside the United States.
Experience developing and delivering training to diverse audiences.

Familiarity with the capabilities and operations of U.S. government agencies responsible for the support of citizens abroad, including the U.S. Department of State.

Experience in incident or crisis management.

Familiarity with basic concepts of contract management in a commercial setting, including the application of service-level agreements and other vendor performance management tools.

Experience responding to customer inquiries and/or complaints.

Familiarity with major social media services and how to use them as a content generator.

Ability to manage crises with composure and discretion, even under high scrutiny and pressure.

Ability to communicate clearly and effectively, in writing and orally, even under time or other pressures.

Preferred Knowledge, Skills, Abilities, and Experience

At least professional proficiency in one non-English language.

Extensive experience traveling abroad, including to higher-risk environments.

Experience working in a higher education setting.

Familiarity with software tools used to track travelers for an organization.

Familiarity with common web content management systems, such as Drupal.

Familiarity with international health and other insurance programs, including kidnap-and-ransom and security evacuation policies.

Education

Bachelor’s degree or equivalent required.

Princeton University is an Equal Opportunity/Affirmative Action Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law. EEO IS THE LAW

PI144072538

Organization

Princeton entrance

Princeton University is a vibrant community of scholarship and learning that stands in the nation's service and the service of humanity. As a world-renowned research university, Princeton seeks to achieve the highest levels of distinction in the discovery and transmission of knowledge and understanding. At the same time, Princeton is distinctive among research universities in its commitment to undergraduate teaching.

Princeton University facultyOpportunity and Impact

At Princeton, every member of our community plays an important role in our mission of teaching and research. That mission provides every faculty and staff member with the opportunity to make an impact bigger than oneself. Learn about working at Princeton and meet some of our wonderful employees.

 

Services and Resources

When you make a commitment to our teaching and research mission, you will have access to the University’s world-renowned resources to help you succeed at work and in life. Discover the exceptional benefits and unique opportunities we offer as part of our commitment to you.

Work-Life Integration

Life is complicated. At Princeton, we recognize that and are sensitive and responsive to the challenges our employees face. The University offers a broad array of benefits and services that help our staff in a variety of ways.

Explore Our Job OpeningsPrinceton students and prof

Whether you’re already part of our community or just getting to know us for the first time, we invite you to imagine the meaningful difference you can make while working at Princeton. For faculty member and academic professional opportunities, visit the Dean of the Faculty website. For staff member job openings and to join our Talent Network, visit our Careers website.

Connect With Us
LinkedIn
Instagram
Facebook
Snapchat
YouTube

Find Us
Location
United States
You need to sign in or create an account to save a job.

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert