Boston University
BOSTON, Massachusetts, United States

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Employment Type
Full Time
Institution Type
Four-Year Institution

Job Details


Tracking Code4414 Job Description

Act as a member of the IT Help Center and the Client Technology Services team to provide service in the area of desktop support. Answers questions and provide help to faculty, staff, and students who use Windows and Macintosh OS-based personal computers, a wide variety of personal computing applications, and networked applications and resources. Consultations may take place via e-mail, remote session, telephone, or in-person (desk side or walk-in/check-in).

Handle tickets escalated from the Service Desk and tickets that arrive directly from supported departments. May be embedded with the clients they support as well as constantly move about to coordinate work and resolve tickets, including frequent trips across the BU campus. Work with other Information Services and Technology groups on testing and projects and be involved in imaging and asset management.

This position may entail working evening and/or weekend hours, as needed.

Required Skills
  • B.A./B.S. preferred
  • One to three years of related experience

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.

Job Location BOSTON, Massachusetts, United StatesPosition TypeFull-Time/Regular


The Difference Is Our DNA

What compelled the Bill & Melinda Gates Foundation to award Boston University a grant to fight newborn mortality in Zambia? Why did Martin Luther King, Jr. adopt BU as a place where he could hone his message of justice and equality? And what is the catalyst that prompts 32,557 students from 135 countries to call BU their home every semester? It’s in our DNA: an inherent desire in each of our students, faculty, and staff to vigorously and dauntlessly pursue knowledge—and embrace the unlimited possibilities that come with it.

A Community Unlike Any Other

As you can see below, it takes people, ideas, and a little luck (Boston, you’re our town) to make BU what it is today: one of the most dynamic universities in the world.

Celebrated thinkers: On any given day, students will find themselves mesmerized by Nobel Prize winners, a poet laureate, and the first biomedical engineer ever to receive a MacArthur Foundation “Genius Award,” among others.

Extraordinary teaching: When a classroom starts to percolate with new ideas, it’s because our faculty of scholars and accomplished practitioners know how to ignite students’ imaginations. That’s why we reward our best teachers with BU’s most prestigious honor: The Metcalf Cup and Prize.

Groundbreaking research: With faculty dedicated to a creative, interdisciplinary approach to problem solving, BU has become a leading global research institution—propelled forward by over $350 million a year in sponsored program revenue.

World-class students: Elite students from all 50 states and 135 countries pursue higher education on BU campuses in Boston and at programs in L.A., D.C., and more than 30 other cities on six continents.

A city within a city: Today, 80% of our undergrads live on campus, which could explain the 525 student activity groups alone.

The greatest college town in the world: Boston. ’Nuff said.

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