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IT Service Desk Assistant (Part Time)

Sullivan County Community College
Loch Sheldrake, NY
$13 to $14.01 per hour

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Job Details

IT Service Desk Assistant (Part Time)

Posted August 11, 2021.

SUNY Sullivan is seeking to fill the position of part-time IT Helpdesk Assistant in our academic computer lab. The IT Service Desk Assistant will be responsible for maintaining an appropriate work atmosphere in the academic computer lab, in addition to the specific duties and responsibilities listed below. Evening and weekends are required.


  • Associates degree in computer related major, Bachelor’s preferred.
  • Knowledgeable in all aspects of personal computers including software support and hardware troubleshooting.
  • Effective written, verbal, interpersonal, and organizational skills.
  • Experience providing technical support to end users is highly desired.


  • Assist students, faculty, and staff in the operation of computer equipment in the classrooms and labs, including:
    • Answer questions and assist with hardware and software support including e-mail, printing, the internet, and Microsoft Office applications.
    • Assist enrolled students in retrieving network account information.
  • Monitor the software, hardware, and students, reporting any problems to the appropriate person.
  • Maintain an atmosphere conducive to academic work in the computer lab.
  • Provide friendly and helpful customer service as first point of contact between IT and students, faculty and staff.
  • Answer service desk telephone and provide support to those seeking walk-in assistance.
  • Addresses and resolves basic incidents and requests, logs all incidents and requests in the service desk software, and escalates incidents and request to other IT staff as appropriate.
  • Develop help sheets and FAQ lists for end users.
  • Alert management to emerging trends in incidents.
  • Perform other duties as assigned by the Director of Institutional Computing.

Applications will be accepted until the position is filled, however, review of resumes is scheduled to begin immediately, in anticipation of a Fall 2021 semester appointment. The hiring range for this position is $13 to $14.01 per hour. Apply in less than 5 minutes using our Applicant Tracking System at the link below! Please submit your cover letter, resume, and the contact information for 3 professional references.

For more detailed information regarding this position, please visit our website at:

Affirmative Action/Equal Opportunity College

SCCC is an equal opportunity employer. SCCC is committed to extending equal opportunity in employment to all qualified candidates who can contribute to the diversity and excellence of our academic community. SCCC encourages applications from all qualified individuals without regard to race, color, religion, genetic information, sexual orientation, gender and/or gender identity or expression, marital or parental status, national origin, ethnicity, citizenship status, veteran or military status, age, disability or any other basis protected by applicable local, state or federal laws. Hiring is contingent on eligibility to work in the United States.

American with Disability Act Requirements: External and Internal applicants, as well as position incumbents, must be able to perform the essential position responsibilities as listed in this position description either aided or unaided or with the assistance of a reasonable accommodation to be determined by the college on a case by case basis.

SUNY Sullivan is an Affirmative Action/Equal Opportunity College.

All job requirements listed indicate the minimum level of knowledge, skills and ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Employees will be required to perform other job-related instructions given by their supervisor, subject to reasonable accommodations.

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job.


At Sullivan County Community College, acadesullivan_county_community_college1.jpgmic excellence is a product of the faculty-student ratio. Professors know students by name, and they have opportunities to enter into the kind of mentored relationships that truly accelerate learning. There are moments during the learning process when things just drop into place and everything becomes clear. This doesn’t happen by accident—it is a planned result of the array of relationships we build for our students.

At SCCC students are immersed in programs that become the tools for their work and educational life. Most importantly, they gain the skills needed to use technology sullivan_county_community_college2.jpgand communicate with others and the knowledge to work in their chosen field or transfer to a bachelor’s degree program upon graduation.

The expression “big fish in a small pond” aptly describes the leadership opportunities at SCCC. Students are invited to exercise and extend their organizational abilities. In two short years, students' paths are mapped out for a career or for further education.

Find Us
112 College Road
Loch Sheldrake
United States
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